S&S Hotels and Suites recruitment for Marketing Executive

S&S hotels and suites remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel. S&S Hotels and Suites is recruiting to fill the position below: Job Title: Marketing Executive Location: Lagos Job Description

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.

• Interested candidates should possess relevant qualifications.

• Candidates are advised not to call on phone.
• Only qualified candidates Will be contacted after CV review