S&S Hotels and Suites recruitment for Graduate Customers Call Agents

S&S Hotels and Suites remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivaled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel. We are recruiting to fill the position below: Job Title: Customers Call Agent Location: Lagos Job Description

• Handle customer complaints or enquirers via telephone, emails or text messages.
• Provide customers with needed information and support make outbound calls.Receive inbound callsEnsure that customers/callers are satisfied.
• Promote good listening skills.Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.
• Consistently ensure call(outbound/inbound) quality contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.

• Educational - Minimum of B.Sc, HND or its equivalent in any field.
• Communication - Local Language and English
• PC/personal productivity tools - Words for windows, Excel, PowerPoint ,Mailing
• Excellent Telephone Etiquette