Relationship / Sales Support Executive at Mitiget Assurance and Technology Services Limited


Mitiget Assurance and Technology Services Limited - We are one of the leading IT solution providers in Nigeria with specialty in information Security. We offer a comprehensive range of technical and professional services to public and private organizations.

We are recruiting to fill the position below:

 



Job Title: Relationship / Sales Support Executive
Location: Lagos
Employment Type: Internship

Duties

  • Stands as an interface for customers and prospects.
  • Manages all digital marketing endeavours in collaboration with the sales team.
  • Ensure existing and new customers are excited about our products & services, with focus on flawless customer services deliveries and continuous improvements.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Manage website chats effectively and efficiently.
  • Follow up and ensure invoices delivered to customers are paid timely in collaboration with the sales team.
  • Follow up to ensure that appropriate and timely actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Office administration support
  • Assist in the development and implementation of long-term sales strategy and goals targeted on growing existing profitable customers and acquiring new customers, markets and market segments.
  • Equip sales team with all necessary information/data to response timely to customer requests and new prospects.
  • Ensure high quality customer service among the team (processing etc.)
  • Escalating and resolving areas of concern as raised by customers.
  • Carrying out periodic customer satisfaction surveys and reviews

Qualifications

  • High proficiency in internet and computer usage
  • OND or first-degree holder
  • Ability to explain complex concepts in a clear, simple manner to customers
  • Strong command of written and verbal English
  • Excellent organizational and multitasking skills
  • Previous customer service experience a plus
  • Friendly and welcoming manner with clients and other members of the customer service team

Experience:

  • Customer service: 1 year (Preferred)
  • customer representative: 1 year (Preferred)
  • Sales executive: 1 year (Preferred)

 

 

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the job position as subject of email

 

Application Deadline  30th April, 2021.