Recent Openings at S&S Hotels and Suites

⏲ Aug 28, 2017, 3:59 PM
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S&S Hotels and Suites, remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel. We are recruiting to fill the position below: Job Title: Marketing Executive Location: Lagos Job Description

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals

Requirement

Interested candidates should possess relevant qualifications.

Job Title: Customer Care Personnel Location: Niger Job Description

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.