Our client is a leading operator in the hospitality and airline industry. The company has over 1000 staff (permanent & contract) and is heavily invested in providing world class services to its clients both domestically and internationally.
The company is listed on the Nigerian Stock Exchange. It is currently the right candidate to perform the following:
JOB TITLE: INVOICING MANAGER
RESPONSIBILITIES:
Ensure accurate and prompt delivery of invoices to customers
Oversee month-end closing of the invoicing information on different customer portals and the companys software
Coordinate monthly reconciliation of entries.
Develop and implement accurate and efficient record keeping system
Develop and implement quality assurance standards for all processes
Plan and implement invoicing program for Special/New businesses
Develop and motivate team for excellent performance
Develop a customer focus service orientation in team
SKILLS SPECIFICATIONS:
B.Sc./HND in job in in a relevant field from an accredited institution
Minimum of 7 -10 years of full-time experience in the role
Minimum of 5 year working years experience at managerial level
JOB TITLE: CUSTOMER RELATIONS MANAGER
RESPONSIBILITIES:
Formulate and implement customer service policies and procedures; recommend improvements in service procedures
Ensure the consistent achievement of customer service levels and standards
plan, prioritize and delegate work tasks to ensure proper functioning of the department review customer complaints, track customer complaint resolution, handle complex and customer service issues
Conduct customer satisfaction surveys.
Establish and implement strategies for improvement of customer service, productivity and profitability
Develop and implement customer service policies and procedures
Analyse customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service
SKILLS SPECIFICATIONS:
B.Sc./HND in job in in a relevant field from an accredited institution
Minimum of 7 -10 years of full-time experience in the role
Minimum of 5 year working yearsexperience at managerial level
JOB TITLE: STORE/ WAREHOUSE MANAGER
RESPONSIBILITIES:
Plan the delivery of goods as well as dispatch of goods
Implement appropriate storage requirement and standards.
Ensure correct implementation of work procedure and initiate necessary reviews
Train and develop staff on basic store management principles
Initiate and implement security arrangement in the warehouse
Ensure all necessary documentations are completed on all transactions
Develop and implement effective management of storage facility
Monitor stock levels and ensure adequate stock at all times
Maintain appropriate and adequate record of transaction on the software
SKILLS SPECIFICATIONS:
B.Sc./HND in job in in a relevant field from an accredited institution
Minimum of 7 -10 years of full-time experience in the role
Minimum of 5 year working years experience at managerial level
JOB TITLE: STEWARDING/HOUSEKEEPING MANAGER
RESPONSIBILITIES:
Maintain a safe and clean work area
Ensure strict compliance with HACCP Standards and regulations to encourage safe and efficient operations
Train and Promote service orientation among staff.
Prepare reports and ensure all log sheets are filled as required
Comply with HACCP Standards and regulations to encourage safe and efficient operations
Plan Job schedule and monitor cleanliness procedures of the entire premises
Develop and implement effective plan for Compacting and loading of waste for disposal
Conduct daily hygiene audit to ensure strict compliance with HACCP guidelines, identify problem areas and assist in implementing solutions.
SKILLS SPECIFICATIONS:
B.Sc./HND in job in in a relevant field from an accredited institution
Minimum of 7 -10 years of full-time experience in the role
Minimum of 5 year working yearsexperience at managerial level
MODE OF APPLICATION
Interested candidates should forward their resumes to: [email protected]
APPLICATION DEADLINE: 08 May, 2013
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