Protea Hotels, Lagos Job for a Graduate Hotel Manager/Assistant

Protea Hotels, by Marriott is one of the most widely recognized hospitality brand in Africa with the most extensive footprint. With nearly 100 hotels across 8 countries including South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda, Protea Hotels has the largest strategic footprint throughout the Continent and is highly committed to delivering every guest with a personalized service experience.  The Protea Hotels portfolio comprises of two brands, the mid-up market Protea Hotels by Marriott (including the lifestyle brand Protea Hotel Fire & Ice! by Marriott) brand and the superior deluxe African Pride Hotels brand. We are recruiting to fill the position below: Job Title: Hotel Manager/Assistant Location: Lagos Job Description

• The hotel manager is to always make sure that all staff do everything they can to make a guest stay pleasant and comfortable, while making sure that the hotel is profitable and efficient.
• Create budgets and set room rates, interview, hire and train new staff, resolve employee conflicts, and help guests with any issues they might have.
• Report directly to the GM.

• Responsible for planning and managing employees
• Marketing, coordinating and administering hotel services such as catering and accommodation facilities.
• Handling customer complaints and queries
• Promoting and marketing the business
• Ensuring compliance with health and safety legislation and licensing laws.
• Supervising staff
• Managing budgets
• Maintaining statistical and financial records
• Planning maintenance work, events and room bookings

• Minimum HND
• Minimum 3 years cognate experience
• Reliability and stamina
• Our hotels have a lot of moving parts, from guests to maintenance, to events to budgets and scheduling, the hotel manager need to keep it all organized.
• Problem solving.
• customer service.
• Accounting skills, hotel administration, economics, marketing, housekeeping, food service management, hotel maintenance and engineering, as well as knowledge of computers.
• Excellent listening skills.
• Ability to stay and direct in a stressful situation and being able to communicate with many different types of people.
• Making sure that guests are happy and that staff is getting what they need to do their job is crucial.
• Work with budgets, planning, creating schedules and supervising operations.