Process Analyst at Pistachio Foods Limited

Pistachio Foods Limited owns RSVP and SLoW fine-dining restaurants situated at Victoria Island, Lagos.

We are recruiting to fill the position below:

Job Title: Process Analyst

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities
Process Evaluation and Improvement:

Analyze current operational processes, workflows, and procedures across various departments within the restaurants.
Identify areas for improvement and develop innovative solutions to enhance efficiency, productivity, and cost-effectiveness.
Create process models, maps & flow charts to illustrate the inputs and outputs ofvariousactivities.
Implement process improvements through collaboration with cross-functional teams and stakeholders.

Data Analysis and Reporting:

Collect and analyze data related to restaurant operations, including sales performance, inventory management, labor utilization, and customer feedback.
Generate comprehensive reports and actionable insights to inform decision-making and drive continuous improvement initiatives.
Utilize data visualization tools to present findings in a clear and impactful manner.

Standardization and Documentation:

Establish standardized procedures and protocols for key operational processes to ensure consistency and compliance with quality standards.
Develop comprehensive documentation, including process maps, standard operating procedures (SOPs), and training materials.
Conduct regular audits and reviews to ensure adherence to established protocols and identify opportunities for refinement.

Training and Development:

Provide training and support to restaurant staff on new processes, tools, and technologies implemented to improve efficiency and effectiveness.
Foster a culture of continuous learning and development by facilitating workshops, seminars, and knowledge-sharing sessions.

Cross-Functional Collaboration:

Collaborate closely with various departments, including kitchen operations, front-of-house staff, management, and support functions, to drive process improvements and operational excellence.
Act as a liaison between different teams to ensure alignment of goals, objectives, and priorities.

Requirements

2-5 years’ experience in supporting business applications (ERPs)
Strong analytical skills with the ability to collect, organize, analyze, and interpret large data sets.
Proficient in Microsoft Office suite, particularly Excel, Visio, and PowerPoint.
Ability to work independently and as part of a team in a fast-paced and changing environment.
Excellent problem-solving skills with the ability to identify root causes and develop creative solutions.
Proficient in process mapping and modeling techniques.
Strong attention to detail and working with complex and detailed information.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
Strong organizational and time management skills with the ability to prioritize and manage multiple projects simultaneously.
Proficient in using process improvement methodologies such as Lean or Six Sigma.
Knowledge of business process management software and tools.