Operations Specialist at Bolt (formerly Taxify)
Bolt (formerly Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
We are recruiting to fill the position of:
Job Title: Operations Specialist
Location: Abuja
Job Description
We are looking for an Operations Specialist, who can manage supply in Abuja, which means training and coaching hundreds of new drivers. This is one of the key roles in Bolt in any city.
Responsibilities
What you'll be doing:
- Support all Bolt's business operations in Abuja
- Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users and drivers
- Figure out the logistics of how many drivers are needed where and when
- Develop and execute strategies to keep the churning rate at minimum levels
- Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active drivers every month
Requirements
- You have 2-3 years of experience in an analytical position
- You're a hustler, not stopping after 20 obstacles a day
- You have excellent spoken and written English
- You're passionate about new technologies and ride-sharing
- You're a great communicator
- You have a data-driven analytical mindset (Excel skills)
You’ll get extra credit for:
- Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
- Experience in product launches or running a business.
Benefits
- Motivating compensation - motivational base pay and company stock options
- No corporate BS - we’re moving too fast for that
- Amazing personal growth experience at one of the fastest-growing startups in Europe
- Working with a motivated and talented international team, plus regular team events
- Flexible working hours – as long as you get the work done
- Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world.