Ongoing Recruitment at the Workplace Centre Limited
The Workplace Centre Limited - We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.
We are recruiting suitably qualified candidates to fill the position below:
Job Title: Head, ICT_Insurance
Location: Lagos
Reports To: Executive Director
Supervises: ICT Team Members
Job Summary
- To define and ensure the adherence to appropriate ICT framework and procedures so as to minimize non-compliance with the policies & procedures as well as regulatory requirements
Functions & Responsibilities
- Providing technical leadership, foresight and senior level ICT advice and information to meet needs and guide strategic and operational decision-making of the Board & Management of the firm;
- Building on, implementing and communicating the firm ’s ICT strategy, operational plan, policies, procedures, systems and tools, ensuring these are tailored and adapted to suit the realities and needs across all levels of the organization;
- Providing training and support for sound ICT management at all levels of the organization;
- Working with relevant departments to monitor compliance with ICT policies and procedures across the organization and providing ICT quality control in all areas of the organization as required;
- Providing a secure and efficient System & Network infrastructure to support the firm’s ICT requirements;
- To Create and keep under review an inspiring, compelling, forward looking and customer-centric vision for ICT within the firm which will help us
- To win and deliver business and build our reputation further; work with all departments to secure the necessary resources to put in place the actions to achieve that vision.
- To Lead, manage, motivate and develop the ICT Team so that they are valued by the organization and able to meet firm’s expectations.
Key Performance Indicators
- Providing technical leadership, foresight and senior level ICT advice and information to meet needs and guide strategic and operational decision-making of the Board & Management of the firm;
- Working with relevant departments to monitor compliance with ICT policies and procedures across the organization and providing ICT quality control in all areas of the organization as required;
- To Lead, manage, motivate and develop the ICT Team so that they are valued by the organization and able to meet the firm’s expectations
- Writing technical responses to all Business-ICT requests and technical solution concepts and presentations to meet business needs and objectives.
Qualification & Requirements
- First degree in any discipline.
- Relevant Masters’ degree will be an advantage
- Minimum of 8 years Information Technology experience within the Insurance Services Industry will be an added advantage
Skills / Competence Requirements:
- Sound knowledge of Insurance processes will serve as added advantage
- Knowledge of NAICOM and other regulatory guidelines
- Operational risk
Generic Skills:
- Integrity Independent minded
- Analytical skills
- Attention to details
- Problem solving skills
- Resilience and Tenacity
- Relevant ICT Skills (Cisco,Premia Software etc)
- Interpersonal skills
- Good communication skills (oral & written)
Supervisory Skills:
- Leadership
- Coaching
- Initiative/Entrepreneurship/ taking ownership
- Conflict management
- Organization & coordination
- General managerial /administration
Job Title: Head, Research Strategy and Corporate Communication_Insurance
Location: Lagos
Job Description
- Ensure the bank is highly visible through cost effective media campaigns
- Advice the management on the company’s strategy views
- Brand Management.
- Daily management and updating of all business information on the banks web site
- Arrange and manage events designed to promote the bank’s business (e.g. AGMs, Customer Fora, Product Launches etc.)
- Internal communication to the firm’s stakeholders through e-mails and other agreed channels
- Daily newspaper review and posting on internet
- Tracking of relevant business information from the daily newspaper for future research activities
- Strategy
- Track development within the industry and report to management
- Generate papers for public presentation for the Chief executive and the chairman.
- Establish and maintain a formidable media relationship to douse all negative reporting.
- Consistently communicate the activities of the bank to its internal stakeholders
- Generate strong public awareness for the bank business through the media
- Ensure good media positioning for the bank and build strong image for the Chief Executive
- Maintain a positive public perception amongst the stakeholders
KPI’s:
- Improved image perception among stakeholders
- Number of times the firm’s activities are mentioned in various newspapers
- Zero negative report
- Timely circulation of e-mails etc (One per Quarter)
- Quality relevance and frequency of information and reports
- External and internal surveys on brand quality, perception, and awareness
- Impact of information provided on the banks business and activities.
- Timeliness of information and reports
- Customers feedback
- Internal and external improved public perception of the firm’s Strong relationship with the media that douses all negative perception
- Strong image bank account for the CEO
- Strong media appearance of the CEO
Professional Requirements
- First degree in any business discipline
- Minimum of 8 years, with experience in brand management/ corporate communications
Job Title: Head, Human Capital Management_Insurance
Location: Lagos
Job Type: Full Time
Reports To: Managing Director
Supervises: HCM Members
Job Summary
- To define and ensure the adherence to appropriate Human Capital Management framework and procedures so as to minimize non-compliance with policies & procedures as well as regulatory requirements.
Functions & Responsibilities
- Deliver recruitment services and advice to hiring managers within the business in order to manage expectations
- Deliver a full HR generalist advice service in line with the organizations policies and procedures
- Ensure workforce is performance driven
- Enforce and ensure compliance to all legal and regulatory requirements pertaining to employee management
- Being involved in yearly reviews and staff appraisal
- General knowledge of various employment laws and practices
- Excellent interpersonal and coaching skills
- Ability to work with various departments and foster teamwork
- Ability to work independently with minimal supervision
- Able to collect and interpret data-based measurements to demonstrate the effectiveness or failure of the recruitment system from position opening to on boarding
- Skills in database management and record keeping
- Ability to maintain the highly confidential nature of human resources work
- Excellent organizational skills
- Must be able to identify and resolve problems in a timely manner
- Formulate HR Strategies within the company that will ensure the availability of highly skilled and motivated employees
Skills / Competence Requirements:
- Sound knowledge of Insurance processes will serve as added advantage
- Knowledge of NAICOM and other regulatory guidelines
- Operational risk
Generic Skills:
- Integrity
- Independent minded
- Analytical skills
- Attention to details
- Problem solving skills
- Resilience and Tenacity
- Relevant ICT Skills (Cisco,Premia Software etc)
- Interpersonal skills
- Good communication skills (oral & written)
Supervisory Skills:
- Leadership
- Coaching
- Initiative/Entrepreneurship/ taking ownership
- Conflict management
- Organization & coordination
- General managerial /administration
Qualification & Requirements
- First Degree in any discipline. Relevant Masters' Degree will be an advantage
- Minimum of 15 years post qualification experience in Human Resources Management within the Insurance Services Industry will be added advantage,
Job Title: Chief Marketing Officer
Location: Lagos
Reports To: Executive Director
Supervises: All Marketing Team Members
Job Summary
- To define and ensure the adherence to appropriate Marketing framework and procedures so as to minimize non-compliance with the policies & procedures as well as regulatory requirements
Functions & Responsibilities
- Facilitate growth, sales and marketing strategies for the organisation
- Develop segmentation, competitive analysis/market intelligence prospecting, lead generation, product and market development, pricing, promotions, communications and budgets, sales force effectiveness, strategic planning, services units and revenue
- Retention and growth
- Develop programs with quantifiable objectives to measure results
- Implement and manage marketing budget
- Leverage data and analytics to drive insights
- Prepare overall marketing strategy
- Modify or redirect business intelligence strategy
- Increase revenue generation
- Oversee and direct the efforts of the marketing team
- Oversee the development of new products
Key Performance Indicators
- Conducts Company’s marketing strategy
- Comes up with various responsibilities, from marketing communication, market research, distribution channel management, to product development, sales management and pricing
- Perform risk mitigation
- Prepare overall marketing strategy
- Develop and measure key metrics around the business including user acquisition, conversion rates, engagement rates, satisfaction and renewal rates
- Create product roadmap
Qualification and Requirements
- First degree in any discipline
- Relevant Masters’ degree will be an advantage
- A recognized professional certification such as CIIN will be an added advantage, etc.
- Minimum of 15 years post qualification experience within the Insurance Services Industry.
Skills / Competence Requirements:
- Sound knowledge of Insurance processes will serve as added advantage
- Knowledge of NAICOM and other regulatory guidelines
- Operational risk
Generic Skills:
- Integrity
- Independent minded
- Analytical skills
- Attention to details
- Problem solving skills
- Resilience and Tenacity
- Interpersonal skills
- Good communication skills (oral & written)
Supervisory Skills:
- Leadership
- Coaching
- Initiative/Entrepreneurship/ taking ownership
- Conflict management
- Organization & coordination
- General managerial /administration
Application Deadline 21st September, 2018.
Job Title: Business Manager
Location: Abuja
Reports To: Head, Retail Sales North
Supervises: All Pofessional Sales Staff
Job Summary
- Upskill and motivate Sales Executives towards effectively implementing sales strategies for retail insurance sales.
Functions & Responsibilities
- Supervise sales of insurance products from all Spokes
- Supervise Sales Executives
- Role play with key prospects through the sales process; understand customer needs and then propose approaches for handling objections and closing business
- Monitor Sales Executives liaison with customers
- Actively seek new business opportunities and client accounts, do presentations to defend and convert business
- Review Sales Executives sales reports to establish trends and identify areas for improvement
- Identify appropriate product mix for Sales Executives
- Identify viable sales strategies to be implemented by Sales Executives
- Manage and maintain weekly, monthly and all required sales reports
- Manage development plans for Sales Executives e.g. coaching
- Identify trends in retail business and proactively advice Group Head on potential actions to take.
- Identify and escalate actual and/or potential operational and administrative issues to the Group Head’s attention
- Assist in identifying required resources and personnel to achieve revenue budget of the group
- Negotiate rates with underwriters
- Presentation of the hub’s performance at the company’s MPR, QBR & Budget meetings
- Carry out spot check on spokes from time to time
- Seek approval for accepting/processing transactions when required
- Carry out appraisal for Sales Executives
- Ensure that Sales Executives capture complete and accurate information on the CRM database
- Any other assignments given by the Group Head
Qualifications
- First degree in any discipline
- 5 years’ experience in Financial Services in which 2-3 years’ of the experience should be in the Insurance Business (Underwriting or Sales)
Professional Qualification:
- CIIN/CII is an added advantage
Skills / Competence Requirements:
- Good knowledge of Insurance Products
- High level of initiative and ability to work with minimal supervision
- In addition, prospective candidate should have:
- Advanced Technical Knowledge of Insurance Business
- Intermediate Financial Analysis Skills
- Advanced Analytical Skills
- Intermediate Computer Skills
- Advanced Business Writing Skills
- Advanced Negotiation Skills
- Advanced Relationship Management Skills
- Advanced Presentation Skills
Job Title: Head Retail Sales
Location: Abuja
Reports To: Divisional Director, Retail
Supervises: Business Managers (Abuja I-III, Minna, Kaduna, Bank Branches (Kano, Jos & Lakoja)
Job Summary
- To supervise and manage the activities of the company towards the development of viable and sustainable retail products and services distribution network.
Functions & Responsibilities
- Supervise and closely monitor the Group’s activities to ensure that key performance indicators set out for each year are met
- Ensure the development of distribution outlets across viable economic locations within the country
- Ensure the continued growth and expansion of AXA Mansard market share within the distribution market space
- Supervise the recruitment, training, development and performance appraisal of Professional Sales Staff
- Supervise, manage and mentor the Business Managers to ensure that they are able to develop and run viable business offices in their respective locations
- Ensure that all team members have and maintain a detailed knowledge of company’s products and services and uses suck knowledge to maximize the sale of appropriate products that meets the needs of the customer
- Ensure adequate development and optimal utilization of the CRM platform to enhance overall customer experience
- Ensure all customer data and transactions history is complete, current and up to date on the CRM platform
- Constantly maintains high level presence at social functions and events to enhance AXA Mansard market presence
- Develops clear succession plan for the respective roles within the Group
- Develops and coordinates all strategy development plans for the continued growth of the team and the business
- Carry out any other assignment that might be delegated by the Divisional Director
Qualifications
- Minimum of B.Sc in any discipline.
- 10 years’ experience in Financial Services in which 5 years’ of the experience should be in the Insurance Business (Underwriting or Sales)
Professional Qualification:
- CIIN/CII is an added advantage
Skills / Competence Requirements:
- Excellent knowledge of Insurance Products
- Excellent Technical Knowledge of Insurance Business
- People management skills
- Ability to speak local dialect will be an advantage
- Prospecting and closing skills
Personal Qualities/Attributes required:
- High level of initiative and ability to work with minimal supervision
- Excellent Financial Analysis Skills
- Excellent Analytical Skills
- Proficient Computer Skills
- Excellent Business Writing Skills, Negotiation Skills, Relationship Management Skills & Presentation Skills
Application Deadline 27th September, 2018.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected] using "Job Title/Location" as the subject.