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The following job vacancy exists at NoemDek Ltd, Lagos
Job Title: Technical Service Specialist
Position Overview
The
role of the Technical Service Specialist is to provide professional
service and support for customers by performing field service
installation, startup, repairs and maintenance of Analytical
Instruments. The Technical Service Specialist will work within the
guidelines, established by the Director of Service & Manufacturing,
and will follow the established procedures of the organisation.
Typical Duties:
Typical
duties will include, but are not limited to the following:
Installation- technical consultation and installation assistance to
on-site personnel or contractor Startup- Customer pre-consultation, site
readiness preparation, startup monitoring, assist and train Equipment
Maintenance –perform routine maintenance on equipment Repairs –
repairing machines and systems, including rebuilds
Troubleshooting-determine causes of operating errors and taking action
to remedy the problem Equipment selection-determining correct tools and
equipment required to perform the job Record Activity – complete service
reports, record repairs, warranty and maintenance performed.
Job Description
- Responsible
for installation expertise, calibrating, configuring, testing,
maintaining, evaluating and troubleshooting, pre-commissioning,
commissioning and repair as necessary.
- “Hands on” experience with Gas and Liquid Chromatographs, AA/ICP/ICPMS , Spectrophotomers , thermal Analyzers and others.
- Perform scheduled and un-scheduled maintenance of equipment and associated equipment.
- Provide installation expertise at customer sites as well as conducting pre-installation assistance.
- Read and review blueprints, plans, specifications and other documentation to prepare for startup or service.
- Responsible for on-site training of customer personnel to company standards on proper operation of their equipment.
- Build
customer relationship in a professional manner through
solution-oriented communications and service, providing both on-site and
telephone support.
- Work with engineering, project management, spare parts and management groups to resolve escalated problems.
- Provide
written service & expense reports to Director of Service &
Manufacturing on all activities carried out on site and complete all
required documentation in a timely manner.
- Properly document, label, and return all defective parts resulting from repair.
- Make technical recommendations to maintenance technicians and/or equipment operators.
- Work
closely with the Director of Service & Manufacturing and service
coordinator to ensure site work is carried out in the required order,
for completion by the required timeline.
- Comply with all safety
policies, practices and procedures at all times. Develop and maintain
safe habits and practices with regard to safety requirements on site and
in the manufacturing facility and report any breaches or concerns on
health and safety matters to the Director of Service & Manufacturing
or HR.
- Ensure all materials, tools and equipment provided to
you, are kept safe, and secure. Ensure all are calibrated in good
working order to company requirements.
- Assist in manufacturing
or engineering with customer projects, as well as unit refurbishment or
replacement at the customer site or the company manufacturing facility.
- Assist the parts department with recommended spare parts and wear parts to existing and new customers.
Accountability and Performance Measures
- Supports initiatives that ensure product profitability.
- Achieves product growth targets in the assigned geography or account base.
- Maintains high customer satisfaction ratings that meet company standards.
- Completes required training and development objectives within the assigned time frame.
Structure:
Full-time role reporting directly to the head of the Oil/Gas division of NoemDek Ltd. The position is based in Lagos, Nigeria.
Qualifications
- Minimum of a Bsc. degree
- Experience of 3-5 years in the field of Analytical Instruments.
- Leadership,
process management, relationship development, negotiations,
communication, customer service, analytical and problem solving skills.
- Proficiency in Excel, Word required.
- Proven success managing complex projects on-time and working in cross functional teams.
- Strong organizational skills required. Ability to organize, prioritize, and meet competing deadlines with available resources.
How to Apply
Interested and suitable qualified candidates should
Click Here to Apply