New Opportunities at HealthPlus Limited, 8th January 2019
HealthPlus Limited, Nigeria’s first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa’s #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond.
We are recruiting to fill the positions below:
Job Title: Healthcare Assistant
Reference #: HP/RO/HCA
Location: Abuja, Nigeria
Contract Type: Permanent
Job Functions: Administration, Banking, Hospitality, Retail, Sales
Industries: Admin, Office & Support, Bookkeeping, Health / Fitness / Beauty, Healthcare, Hospitality, Retail, Sales
Introduction
- The Healthcare Assistant will work under the direct supervision of the Pharmacist to serve customers appropriately and sensitively and to assist in the efficient and effective running of the Pharmacy.
Specification
- Reporting to the Pharmacy Manager
- Handling the point-of- Sales (POS) system during your shift as Cashier
- Reconciliation of sales during your shift
- Reconciliation of Petty Cash
- Housekeeping: Keeping your allotted section clean and tidy, well stocked, with regular expiry date checks.
- Assisting the Manager to ensure adequate change in the Naira denominations and adequate shopping bags in all sizes
- Attending periodic meetings called by Management
- Submitting periodic reports as assigned
- Perform any other duty as may be assigned to the position
- Faithfully discharging all duties according to laid down standard operating procedures (SOP’s) to ensure smooth running of the business.
Requirements
- Minimum of SSCE. An OND is an added advantage
- Experience in a Pharmacy is an added advantage
- Enthusiastic individual with Willingness to learn
- Friendly and matured disposition
- Good customer service skills
- An ability to respond to medical queries in a sensitive and professional manner.
- Controlling stock of pharmaceutical materials and equipment
- Assisting in the sale of OTC medicines and providing information to customers on symptoms and products
- Participating in health promotion
- Interacting and working with people
- Able to empathise and show genuine concern for the welfare of customers.
- Ability to treat others with respect.
- Conscientious, motivated and willing to learn.
- Committed and professional in attitude.
- Being personally effective
- Upholding Quality and Continuous Improvement
- Making decisions and solving problems
- Ensuring health and safety.
Job Title: Regional Manager
Reference #: HP/RO/RM18
Location: Lagos, Nigeria
Contract Type: Permanent/Contract
Reports to the: Chief Retail Operations Officer
Job Functions
- Administration,Advisory,Communications,Counselling,Investigation & Compliance,Management,Quality Control,Retail,Safety & Security,Sales
- Industries: Retail
Specification
- The Regional Manager will be responsible for managing and assuming the overall responsibility for the success of areas under a region.
- The Regional Manager is expected to be strategic in running the affairs of the Region.
- This position will provide direction for areas within the region, driving their sales and ensuring profitability.
- The Regional Manager supervise the Area Managers and ensure compliance in all areas of customer service, branch operations, and loss prevention.
Key Elements of the Role
He/she shall also be responsible for the following:
Strategy:
- To provide strategic direction for the region
- To cascade the corporate vision across the region in the most simply manner
- To participate in expansion of business opportunities across the region
- To run forecast and projection on opportunities within the region
- To share market intelligence with management in fostering growth within the region
- To drive marketing initiatives within coverage areas with the objective of growing traffic of all areas within his/her region
- To improve on Customer loyalty across all areas within his/her region
- To monitor sales performance periodically and engage in data analysis to establish achievement of set budgets
- To monitor adherence to the HealthPlus way of selling
Sales & Marketing:
- To maximize sales and ensure profitability of all Areas within his/her region
- To Track sales performance and provide strategic support in target actualization
- To drive marketing initiatives within coverage areas with the objective of growing traffic of all areas within his/her region
- To improve on Customer loyalty across all areas within his/her region
- To monitor sales performance periodically and engage in data analysis to establish achievement of set budgets
- To monitor adherence to the HealthPlus way of selling
Stock Management & Merchandising:
- To ensure branch team adherence to planograms and merchandising plans
- To monitor and ensure that all products are labelled with up-to-date prices within his/her coverage
- To oversee stock levels of all areas within his/her coverage with the objective of maximizing sales
- To ensure adherence to the SOP on stock management – stock takes (quarterly/random)
- To maintain and constantly develop innovative and cost-effective stock controls, monitoring stock weekly to achieve sales budgets against monthly targets
- To cooperate with Marketing and Business Development in developing & implementing marketing & merchandising strategies.
- Operations
- To ensure that all areas within his/her coverage are open for trading and dispensing of prescriptions during the registered hours for opening
- To ensure optimum functioning of the ERP solution across all areas within his/her coverage
- To deal with customer complaints promptly, efficiently and in accordance with Company policy
- To ensure the deployment of Pharmacy-Services at HP & CB Branches as a major competitive-edge
- To ensure all areas within his/her coverage have adequate logistics and facilities support
- To work with security and internal control to identify and prevent risk exposures as related to shrinkage, theft etc.
Compliance & Regulatory:
- To track the registration and renewals of licenses as related to pharmacists and branches
- To enforce compliance with Regulatory Standards, Branch Standards, Company Policies and Procedures
- To monitor the performance of Branch Pharmacists to ensure the highest professional standards of dispensing/prescribing pharmacy services provision and counselling according to Pharmacy Laws, PCN code of ethics and MEP UK are upheld
- To ensure 100% compliance with the PCN code of ethics in all HealthPlus branches.
Turnover Profitability and Financial Management:
- Monitor Pharmacists and staff wages against budget on a monthly basis and agree a course of action if necessary to bring back within the budget while having regards to cost as a percentage of sales
- To ensure optimum functioning of the ERP solution across all areas within his/her coverage
- Review net profit performance against budget on a regular basis with the CFO and CEO
- To be aware of any commercial opportunities and recommend appropriate action. Also to respond to threats such as the establishment of new pharmacies in the area, defacing/demolition of Branch signage by Local/State Government agencies etc.
- Encourage development of new business opportunities like clinics, hospital, homes, residential estates, offices, schools, churches, gyms etc. by Branch Teams under their jurisdiction
- To ensure Delivery Service generates a minimum of 5% of all branch sales
Area Management:
- Ensure prompt and accurate completion of all paperwork relating to the operations of the Area
- Ensure that all pharmacists and branch support staff act promptly upon all memos and bulletins issued by Management, constantly following-up to ensure continued compliance
- Following periodic risk assessments, to ensure all Fire prevention regulations and Health & Safety procedures are followed in all areas within his/her coverage, ensuring that appropriate incident reports & records are kept
- Maintain and support regular communication between Management and Branch teams as required
Team Management:
- To cascade performance expectations to all areas within his/her coverage
- To ensure objective and effective performance management and appraisals
- To oversee appropriate manpower cover within all areas within his/her coverage
- To liaise with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
- To escalate all disciplinary issues to HR
Training & Development:
- To ensure upskilling of branch staff in collaboration with HealthPlus Academy
- To take a lead role in building a strong Sales Management culture among the branch staff; coach Branch Teams, identify skills and opportunities for development, provide advice and guidance on branch management issues when needed
- To ensure all pharmacists and other branch staff remain up-to-date on their training in accordance with Company policy
Community Partnerships:
- To represent the Company through membership and active participation in pharmaceutical professional groups, associations, and organizations within area of coverage or as assigned by leadership.
- To recommend and coordinate special professional and community programs to enhance and improve the professional image of pharmacists and HealthPlus.
Requirements
- Minimum of 10 years in a retail environment (preferably HealthPlus)
- Leadership and People Management
- Business Analysis and Reporting
- Conflict Resolution & Problem Solving
- Business Acumen
- Communication Skills
- Customer Focus
- Process Driven
- Result Oriented
- Integrity
Job Title: Area Manager
Reference #: HP/RO/AMHP18
Location: Lagos, Nigeria
Contract Type: Permanent/Contract
Job Functions
- Administration,Advisory,Communications,Counselling,Investigation & Compliance,Management,Quality Control,Retail,Safety & Security,Sales
- Industries: Health / Fitness / Beauty,Retail
Specification
- The Area Manager will be responsible for managing and assuming the overall responsibility for the success of the branches within an area.
- This position will provide direction for branches, driving their sales and ensuring profitability.
- Area Managers supervise the branch Managers and ensure compliance in all areas of customer service, branch operations, and loss prevention.
Key Elements of the Role
He/she shall also be responsible for the following:
Sales & Marketing:
- To maximize sales and profitability of all branches within his/her coverage
- To Track sales performance and provide strategic support in target actualization
- To drive marketing initiatives within coverage area with the objective of growing traffic to branches
- To improve on Customer loyalty across the branches
- To monitor sales performance periodically and engage in data analysis to establish achievement of set budgets
- To monitor adherence to the HealthPlus way of selling
Stock Management & Merchandising:
- To ensure branch team adherence to planograms and merchandising plans
- To monitor and ensure that all products are labelled with up-to-date prices in the branches
- To oversee stock levels within branches with the objective of maximizing sales
- To ensure adherence to the SOP on stock management – stock takes (quarterly/random)
- To maintain and constantly develop innovative and cost-effective stock controls, monitoring stock weekly to achieve sales budgets against monthly targets
- To cooperate with Marketing and Business Development in developing & implementing marketing & merchandising strategies.
Operations:
- To ensure that all branches are open for business during the registered hours for opening
- To ensure optimum functioning of the ERP solution across the branches
- To deal with customer complaints promptly, efficiently and in accordance with Company policy
- To ensure all branches have adequate logistics and facilities support
- To work with security and internal control to identify and prevent risk exposures as related to shrinkage, theft etc.
Compliance & Regulatory:
- To enforce compliance with Regulatory Standards, Branch Standards, Company Policies and Procedures
- To monitor the performance of Branch Managers to ensure the highest professional standards the beauty sector
Turnover Profitability and Financial Management:
- Monitor staff wages against budget on a monthly basis and agree a course of action if necessary to bring back within the budget while having regards to cost as a percentage of sales
- To ensure optimum functioning of the ERP solution across the branches
- Review net profit performance against budget on a regular basis with the CFO and CEO
- To be aware of any commercial opportunities and recommend appropriate action. Also to respond to threats such as the establishment of new beauty outlets in the area, defacing/demolition of Branch signage by Local/State Government agencies etc.
- Encourage development of new business opportunities like, beauty expos etc. by Branch Teams under their jurisdiction
- To ensure Delivery Service generates a minimum of 5% of all branch sales
Area Management:
- Ensure prompt and accurate completion of all paperwork relating to the operations of the Area
- Ensure that all staff act promptly upon all memos and bulletins issued by Management, constantly following-up to ensure continued compliance
- Following periodic risk assessments, to ensure all Fire prevention regulations and Health & Safety procedures are followed in all branches within the Area, ensuring that appropriate incident reports & records are kept
- Maintain and support regular communication between Management and Branch teams as required
Team Management:
- To cascade performance expectations to branches
- To ensure objective and effective performance management and appraisals
- To oversee appropriate manpower cover within the branches
- To liaise with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
- To escalate all disciplinary issues to HR
Training & Development:
- To ensure upskilling of branch staff in collaboration with HealthPlus Academy
- To take a lead role in building a strong Sales Management culture among the branch staff; coach Branch Teams, identify skills and opportunities for development, provide advice and guidance on branch management issues when needed
- To ensure all pharmacists and other branch staff remain up-to-date on their training in accordance with Company policy
Community Partnerships:
- To recommend and coordinate special professional and community programs to enhance and improve the professional image of the Beauty Advisors.
Requirements
- Minimum of 8 years in a retail environment (preferably CasaBella)
- Leadership and People Management
- Business Analysis and Reporting
- Conflict Resolution & Problem Solving
- Business Acumen
- Communication Skills
- Customer Focus
- Process Driven
- Result Oriented
- Integrity
- Critical Thinking
- Teamwork
Job Title: Area Manager
Reference #: HP/RO/AMCB18
Location: Lagos, Nigeria
Contract Type: Permanent/Contract
Job Functions
- Administration,Advisory,Communications,Counselling,Investigation & Compliance,Management,Quality Control,Retail,Safety & Security,Sales
- Industries: Health / Fitness / Beauty,Retail
Specification
- The Area Manager will be responsible for managing and assuming the overall responsibility for the success of the branches within an area.
- This position will provide direction for branches, driving their sales and ensuring profitability.
- Area Managers supervise the branch Managers and ensure compliance in all areas of customer service, branch operations, and loss prevention.
Key Elements of the Role
He/she shall also be responsible for the following:
Sales & Marketing:
- To maximize sales and profitability of all branches within his/her coverage
- To Track sales performance and provide strategic support in target actualization
- To drive marketing initiatives within coverage area with the objective of growing traffic to branches
- To improve on Customer loyalty across the branches
- To monitor sales performance periodically and engage in data analysis to establish achievement of set budgets
- To monitor adherence to the HealthPlus way of selling
Stock Management & Merchandising:
- To ensure branch team adherence to planograms and merchandising plans
- To monitor and ensure that all products are labelled with up-to-date prices in the branches
- To oversee stock levels within branches with the objective of maximizing sales
- To ensure adherence to the SOP on stock management – stock takes (quarterly/random)
- To maintain and constantly develop innovative and cost-effective stock controls, monitoring stock weekly to achieve sales budgets against monthly targets
- To cooperate with Marketing and Business Development in developing & implementing marketing & merchandising strategies.
Operations:
- To ensure that all branches are open for business during the registered hours for opening
- To ensure optimum functioning of the ERP solution across the branches
- To deal with customer complaints promptly, efficiently and in accordance with Company policy
- To ensure all branches have adequate logistics and facilities support
- To work with security and internal control to identify and prevent risk exposures as related to shrinkage, theft etc.
Compliance & Regulatory:
- To enforce compliance with Regulatory Standards, Branch Standards, Company Policies and Procedures
- To monitor the performance of Branch Managers to ensure the highest professional standards the beauty sector
Turnover Profitability and Financial Management:
- Monitor staff wages against budget on a monthly basis and agree a course of action if necessary to bring back within the budget while having regards to cost as a percentage of sales
- To ensure optimum functioning of the ERP solution across the branches
- Review net profit performance against budget on a regular basis with the CFO and CEO
- To be aware of any commercial opportunities and recommend appropriate action. Also to respond to threats such as the establishment of new beauty outlets in the area, defacing/demolition of Branch signage by Local/State Government agencies etc.
- Encourage development of new business opportunities like, beauty expos etc. by Branch Teams under their jurisdiction
- To ensure Delivery Service generates a minimum of 5% of all branch sales
Area Management:
- Ensure prompt and accurate completion of all paperwork relating to the operations of the Area
- Ensure that all staff act promptly upon all memos and bulletins issued by Management, constantly following-up to ensure continued compliance
- Following periodic risk assessments, to ensure all Fire prevention regulations and Health & Safety procedures are followed in all branches within the Area, ensuring that appropriate incident reports & records are kept
- Maintain and support regular communication between Management and Branch teams as required
Team Management:
- To cascade performance expectations to branches
- To ensure objective and effective performance management and appraisals
- To oversee appropriate manpower cover within the branches
- To liaise with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
- To escalate all disciplinary issues to HR
Training & Development:
- To ensure upskilling of branch staff in collaboration with HealthPlus Academy
- To take a lead role in building a strong Sales Management culture among the branch staff; coach Branch Teams, identify skills and opportunities for development, provide advice and guidance on branch management issues when needed
- To ensure all pharmacists and other branch staff remain up-to-date on their training in accordance with Company policy
Community Partnerships:
- To recommend and coordinate special professional and community programs to enhance and improve the professional image of the Beauty Advisors.
Requirements
- Minimum of 8 years in a retail environment (preferably CasaBella)
- Leadership and People Management
- Business Analysis and Reporting
- Conflict Resolution & Problem Solving
- Business Acumen
- Communication Skills
- Customer Focus
- Process Driven
- Result Oriented
- Integrity
- Critical Thinking
- Teamwork
Salary
Market Related.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 11th January, 2019.