New Opening at Hubmart Stores Limited for a Customer Service Executive
Hubmart Stores Limited is a retail shopping chain of Nigerian heritage, offering multi-format stores in various locations and positioned to offer customers world-class shopping experience as well as a vast range of products. Our unique value proposition lies in our excellent customer service as well as our superior capabilities in the fresh categories.
We are currently recruiting for the position below:
Job Title: Customer Service Executive
Location: Ikeja Lagos
Key Responsibilities
- The Customer Service Executive will Interact with customers and provide/process information in response to inquiries, concerns and requests about products and services. S/he will provide services to the customers before, during and after a purchase.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
- Ensure all displays have: Product name; Price, Selling type – portion/piece/weight.
- Drive customer’s loyalty and relevant reward programmes
- Ensure appealing composure to customers by providing quality, fresh products in a hygienic manner by self or through team members.
- Attract potential customers by answering product and service questions; suggest information about other products and services to customers.
- Open, update and maintain customer’s account records from time to time.
- Ensure customers are always served in a pleasing manner
- Ensuring better levels of commitment to serve customers.
- Perform other duties as assigned by the management
Requirements
- HND/Bachelor’s degree in Mass Communication or any relevant degree.
- 5-8 years’ experience as a Customer Service representative in a retail store.
- Confident and dynamic personality.
Competencies & Skills Required:
- Service Oriented
- Customer Minded
- Stress Tolerance
- Technical/Products Knowledge
- Innovative
- Team Player
- Strong attention to detail
- Commercial awareness
- Communication skills – verbal and written
- Listening skills
- Problem analysis and solving skills
- Data collection
- Good organization and planning skills
- Numerical skills
- IT skills
How to apply
Interested and qualified candidates should forward their CV to:
[email protected]
Application Deadline: 5th April, 2019.