New Jobs at Dida Nigeria for Customer Support Representative in Lagos

Dida.com.ng is the largest online consignment store in the Nigeria. With over 1,500,000 unique items available from our inventory, we offer the largest selection of pre-owned baby, kids, maternity, women's and men's apparel and accessories. We are recruiting to fill the position below: Job Title: Customer Support Representative Location: Lagos Job Description

• We are looking for a customer support representative, who will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

• Manage large amounts of incoming calls
• Generate and convert sales leads
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers