New Job Openings at Hilton Hotels and Resorts

⏲ Aug 2, 2016, 11:22 AM
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Hilton Worldwide is one of the largest and fastest growing hospitality companies in the world, with more than 4,200 hotels, resorts and timeshare properties comprising more than 690,000 rooms in 93
countries and territories.

Hilton Hotels and Resorts is recruiting to fill the position below:

Job Title: Reservations Agent
Job ID: HOT033BY
Location: Lagos
Employment Type: Full-time
Job Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.
A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?
A Reservations Agent serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degree

Interested and qualified candidates should:
Click here to apply for this Position

Job Title: Security Manager
Job ID: HOT033BU
Location: Lagos
Employment Type: Full-time
Job Description

A Security Manager directs security personal to deliver a safe Guest and Member experience while coordinating with government and law enforcement and ensuring compliance with local safety legislation and emergency procedures.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

What will I be doing?

As a Security Manager, you are responsible for directing and coordinating the activities of security personnel, coordinating with government and law enforcement agencies, and organising patrolling of the property to deliver a safe Guest and Member experience.
A Security Manager will also be required to liaise with the Hilton Safety/Security director on important matters and ensure that hotel is in compliance with all local safety regulations and emergency procedures.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Maintain good communication and work relationships in all areas of the hotel
Coordinate with government and law enforcement agencies as necessary
Coordinate additional personnel for Conference and Banqueting functions
Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
Liaise with the Hilton Safety/Security director on the implementation of Company Policies, guides, and matters of mutual interest
Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security
Prepare incident reports
Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
Plan, deliver and facilitate regular staff awareness training
Be fully conversant of company terrorist procedures and convey to staff
Be fully conversant with hotel Fire and Emergency procedures
Responsible for management of key control within all departments
Assist the hotel in complying with Local Fire Safety Legislation
Assist the hotel with Local Safety Legislation being specifically responsible for compliance of the security department
Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security
Inquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police

What are we looking for?
A Security Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: