New Job for Head of Operations (E-commerce) in a Trendy Fashion-Retail Company

⏲ Aug 22, 2017, 6:40 PM
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Recruut Nigeria - Our client is a trendy fashion-retail brand that has grown and focused on expansion for years and operates at full scale both online and offline, which basically sets them as fashion retail leaders, as well as a one stop physical fashion superstore to purchase lady's essentials, wears and accessories. They offer one of the most extensive assortment of women clothing with an all-inclusive merchandise and retail platform for women to discover and explore their personal style. Our client continuously strive to deliver incredible selection, ease, and E-commerce innovation to customers. They are recruiting to fill the position below: Job Title: Head of Operations (E-commerce) Location: Lagos, Nigeria Job Type: Full-time Detailed Description

As Head of Operations (E-commerce), you will be joining this business at a time of exciting change, managing the online channels to deliver the business objectives.
To manage the operations for the online store in order to maximize commercial performance whilst providing the best customer experience at all stages of the customer journey.
You will be responsible for the development and the implementation of E-Commerce initiatives and manage the team (trading, online marketing, operations, customer services and content). These includes day-to-day operational activities, budgeting and planning.
As a member of the management team you will strive to achieve the best results possible in a fast paced, positive, and growing luxury environment.

Responsibilities Responsibilities include but are not limited to the following: Store Management:

Manage all areas of the daily operations of the store.
Maximize the commercial potential of the online store.
Execute merchandising improvements as required
Produce templates that streamline processes and keep these updated.
Supervise and manage product content and categories using the content management systems.
Optimize the shop content and utilize analytical skills in order to make strategic merchandising moves on a weekly basis.
Work with the Store Sales Manager to develop, integrate and deliver promotional ventures.

Fulfillment and Stock:

Ensure that the store is adequately stocked and reflected in the system.
Manage assigned warehouse, overseeing invoicing processes and coordinate relevant training or stock management processes.
Liaise with the online shop warehouses and reconcile variances.
Budget all fulfillment costs and ensure they are covered by pricing of delivery charges.

Product Management:

Supervise the activation of products in the store and ensure proper display.
Communicate to warehouses on any special requirements in relation to offers as necessary.
Work with other members of the team to resolve content or purchase issues and communicate any customer feedback to team.
Work with the online Sales Manager to provide support for delivering and merchandising.
Manage the store to ensure strong sales results are being driven through the successful implementation of all company merchandising guidelines.

Customer Service:

Ensure a satisfactory outcome for customers and resolve issues fairly while maintaining a positive image of the business.
Monitor the online shops for issues which might deter customers from buying and suggest ways of combating these issues.
Monthly reporting of customer service statistics.

Human Resources:

Resolve all HR issues in a timely and effective manner.
Ensure all company policies and procedures are adhered to.
Contribute to the work of the team as required, including data entry and checking, problem solving, generating reports and presentations, etc

Qualifications