New Employment Opportunities at FHI 360, 28th March 2019

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FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology - creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories. We are currently seeking qualified candidates for the positions below:     Job Title: Assistant Technical Officer, Monitoring & Evaluation Requisition: 2019200591 Location: Gamboru Ngala, Borno job type: Full time Project Description

• Northeast Nigeria is currently facing a growing humanitarian crisis with a vast number of Internally Displaced Persons in need of emergency assistance. These IDPs are living among host communities, lacking access to livelihoods and resources, ultimately leading to unprecedented levels of malnutrition and food insecurity. FHI 360 has been working in Nigeria for over 30 years and is now expanding activities in Borno state to respond to the IDP crisis.

Job Summary

• The Assistant Technical Officer-M&E will assist in monitoring and evaluating and coordination of media and communication related activities at the assigned field site. Primary responsibilities include collecting information on project activities in each sector for proper documentation and reporting of activities.

Duties and Responsibilities

• Work with Field Coordinator to support the correct implementation and use of monitoring and evaluation tools, and adherence to complete, correct and timely reporting.
• Conduct routine monitoring visits to field site, including collecting data on program activities and assist in the preparation of weekly/monthly and quarterly reports.
• Provide direct technical assistance and capacity building in the design and implementation of the program/project Monitoring and Evaluation components of the activities in the field site served.
• Support all media and communication related activities including documentation and preparation of success stores and articles for publication
• Responsible for data entry of program inputs.
• Perform other duties as assigned.

Qualifications

• BA/BS or similar degree with 1 to 2 years’ relevant experience in monitoring and evaluation with a sound understanding of humanitarian assistance programming.

      Job Title: Information Technology Officer Requisition: 2019200589 Location: Maiduguri, Borno Supervisor: Deputy Response Coordinator Job Type: Full time Basic Functions

• The Information Technology Officer will provide support and maintenance to FH I360 Nigeria computer and network infrastructure in North East offices to ensure stable operations.
• S/he will implement new IT solutions to improve business efficiency and productivity and will maintain/support implemented systems to ensure high end-user satisfaction.

Duties and Responsibilities

• Maintain, Monitor and troubleshoot Server Systems and Networks, automated backup and restore operations and mission critical applications such as email, file/print services and other line of business applications to allow IT respond proactively to emerging problems and perform ongoing IT “housekeeping” functions.
• Perform installations of operating systems, layered products, and third party products for multi-user computer systems that host corporate applications, databases and websites.
• Maintain Local Area Networks, Wireless networks, Firewalls and other essential network services as appropriate. Assist and perform software installations and upgrades as required.
• Provide IT training on a periodic basis to staff and partner organizations.
• Perform daily and periodic backups of all data on the servers.
• Ensure timely updates to Server and Client Systems. Study and apply Security patches and other updates or service packs as required.
• Make periodic visits to field offices to provide troubleshooting support, advise and build the capacity of FHI/Nigeria partners in order to maintain their computers at a reasonable level of operation.
• Work closely with developers and end users to ensure implementations match requirements.
• Create and maintain FHI 360 computer software/hardware inventory ensuring accuracy. Closely collaborate with Country Office and Head office IT teams on helpdesk, connectivity and other IT projects. Provide on-going training to end-users and update of user manuals.
• Ensure communication devices (mobile phones, walkie talkies, CODAN radios, satellite phones) are working properly.
• Perform software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, and software reliability analysis.
• Perform software testing and quality assurance
• Perform other duties as assigned.

Qualifications and Requirements

• BS/BA degree in Engineering, Information Technology, Computer Science or its recognized equivalent with 3 - 5 years post national youth service relevant experience.
• Or MS/MA Engineering, Information Technology, Computer Science or its recognized equivalent, and 1 - 3 years post national youth service relevant experience.
• Candidate must possess Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) certifications.
• Demonstrated success in multicultural environments is an advantage.
• Experience with a multi-site network (at least 3 sites) with a minimum of 200 users is highly desirable.

Knowledge, skills and abilities:

• Ability to work with others and to develop and maintain compatibility among project staff, subcontractors, and recipients of assistance.
• Communicate effectively with all levels of personnel on hardware and software needs.
• Advanced knowledge of Windows 2003 Server administration and Networking including Active Directory, Network Services - Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS) etc.
• Advanced knowledge and experience with backup/restore, email (Exchange 2000 and 2003) and performance monitoring applications.
• Advanced knowledge of Software Engineering, Software Development, Analysis, Project Management and Database development. Strong Competency in developing and debugging applications in languages/platforms including but not limited to C#, ASP.Net, PHP, Microsoft SQL, MySQL etc.
• Advanced knowledge and experience of web based, client/server and mobile applications.
• Perform detail-oriented work with a high level of accuracy.
• Excellent written, oral and interpersonal communication skills with ability to work as a team member.
• Ability to plan and prioritize own work under tight deadlines, as well as to work on own initiative and as a member of a team.
• Ability to travel a minimum of 25%.

      Job Title: Technical Officer, Accountability Requisition: 2019200578 Location: Maiduguri, Borno Supervisor: M&E Coordinator Job Type: Full time Basic Function

• The main responsibility of the Technical Officer-Accountability is to contribute to management of a centralized Complaints and Feedback Mechanisms (CFM) within FHI 360 Borno office.
• The officer oversees that clear and transparent rules for raising and processing complaints are established and that complaints are recorded and addressed by relevant parts of FHI 360 Country Office (CO) within a reasonable timeframe.
• The Accountability officer will broadly help with ensuring quality in responses through capacity building and support of beneficiaries involved in responding to complaints.
• Furthermore, the officer will utilize the information received through the feedback channel to produce periodic reports and analysis that can strengthen programming and increase overall organizational accountability.

Duties and Responsibilities

• Implement FHI 360 CFM system according to guidelines and SoPs developed.
• Manage CFM data and information for all Core Competencies in FHI 360.
• Serve as primary contact for all CFM related issues within the office and with CO
• Communicate and disseminate CFM standards and guidelines within FHI 360 and conduct training and capacity building of staff involved.
• Design and support dissemination of information related to CFM in beneficiary, host communities, and relevant partners specifically in relation to confidential complaints mechanisms i.e. complaints boxes, complaint help desk log all complaints received through complaint boxes and refer to relevant focal point for processing.
• Track feedback and complaints and make sure feedback reaches relevant staff/units.
• Assign deadlines for investigation and ensure proper response is generated in reasonable time.
• Manage data analysis and information presentation related to CFM.
• Produce regular internal (and external) reports on complaint trends, response procedures, and relevant issues.
• Support programme staff in identifying and addressing all CFM related needs.
• Contribute to documentation and sharing of M&E reports that facilitate evidence-based decision-making, internally as well as with partners and donors.
• Provide support to M&E teams in reviewing information across projects, to ensure that feedback and complaints are considered in programme management decisions. Involve in the assessment, review and learnings/sharing on the performance of CFM  Work closely with thematic sectors, stakeholders and beneficiaries to gather information on CFM program monitoring, progress and quality to support the ongoing CFM activities Perform other duties as assigned by supervisor.

Qualifications and Requirements

• MSc/MA in relevant degree with 3 to 5 years relevant experience in accountability, feedback and complaint mechanisms with a sound understanding of humanitarian integrated health program delivery in resource constrained settings.
• Or BSc/BA in Social Sciences, Economics, Business Administration or relevant degree with 5 to 7 years relevant experience in accountability, feedback and complaint mechanisms with a sound understanding of humanitarian integrated health program delivery in resource constrained settings.
• Prior experience working for an International NGO is preferred.

Knowledge, Skills & Attributes:

• Knowledge of humanitarian programs in North East Nigeria specifically.
• Knowledge and experience in project-level or state/national-level monitoring and evaluation system implementation.
• Knowledge and experience in accountability and feedback and complaint mechanism.
• Experience in working through systems of community participation and accountability.
• Ability to work well with others and to develop and maintain compatibility among project staff, subcontractors, consultants and recipients of assistance.
• Ability to hold self-accountable for making decisions and managing resources efficiently.
• Ability to manage tight deadlines and deliver high volumes of work with minimal supervision.
• High degree of proficiency in written and spoken English and Hausa/Kanuri communication.
• Strong critical thinking and problem – solving skills.
• Well-developed computer skills.
• Proven capacity to deliver training and coach staff.
• Ability to travel to field sites and work in remotes locations, often for prolong period.

      Job Title: Technical Officer, Child Protection - Safe Healing & Learning Requisition: 2019200592 Location: Maiduguri, Borno Job Type: Full time Supervisor: Protection Coordinator Project Description FHI 360 has expanded its scope of coverage into humanitarian assistance with an aim to provide emergency services to populations affected by conflict in Borno state and specifically in newly liberated areas.  FHI 360 received funding from OFDA to implement life- saving health and reproductive health, Nutrition, Water and Sanitation (WASH) and Protection services in Dikwa, Ngala, Bama (Banki Ward) and Mobbar (Damasak Ward) Local Government Areas (LGAs) of Borno state, North East Nigeria. Under the Protection Sector, FHI 360 aims at improving the wellbeing of vulnerable individuals through increased access to psychosocial support services and integrated Gender-Based Violence (GBV) support and Child Protection.  Key activities under the Child Protection sub sector includes:

• Improving access to timely and quality Case Management services for children at risk
• Strengthening and Supporting Community Based Child Protection Mechanisms (CBCPM)
• Setting up Safe Healing and Learning Spaces (SHLS), is a secure, caring and predictable place where children and adolescents living in conflict and crisis settings and implementing the SHLS approach using the available toolkit.
• Protecting excluded children
• Integrating Child Protection in WASH and Health

Basic Function

• The Technical Officer, Child Protection- Safe healing and learning will be responsible for the planning, coordination and implementation of Safe Healing and Learning Spaces as per the available SHLS toolkits with a focus on Social Emotional Learning
• In addition, s/he will be responsible for the planning, coordination and implementation of Adolescent clubs and mentorship initiative. With the overall responsibility of managing the SHLS based activities, the TO, CP - SHL will work hand in hand with the Technical Officer, Child Protection to ensure seamless referral between case management, CP prevention activities and SHLS activities.

Duties and Responsibilities Planning, Coordination and Overseeing SHLS Activities:

• Develop an SHLS specific detailed implementation plan and monitor its implementation and providing an updated workplan to the Protection Coordinator at the end of each month.
• Lead the development of a selection criteria for children to be enrolled in SEL classes.
• Provide technical staff to field based staff in the development of SHLS activity schedules for SEL and outdoor activities.
• Train staff on SHLS methodology and provide day to day technical support to staff to ensure quality delivery of SEL classes and other activities at the SHLS.
• Support field-based staff to recruit and train SHLS facilitators and conduct mentoring sessions for the facilitators.
• Lead the development of SHLS activity schedules and support the field staff to customize the activity schedule considering security, access and other variables that may affect the schedule.
• In coordination with the Protection Coordinator, adapt key messages in SEL to the local context ensuring that they meet the social and psychological needs of displaced children. Where necessary support translation of specific sessions into Hausa.
• In collaboration with the ATO SHL, ensure that all supplies and equipment required for the SHLS are available on time to each field location.
• Support the ATO SHL in the development of games and activities that promote the cognitive and social development of children.

Program Supervision and Monitoring:

• Conduct regular field-based visits to monitor implementation of SEL classes ensuring each module is covered as the SEL manual minimum standards are met as per the SHLS toolkit.
• Adapt the SHLS quality audit checklist to the Borno context and use the checklist to conduct quarter quality of service delivery audit.
• Using available feedback tools, collect feedback and collate a report on feedback provided with a workplan to implement corrective measures.
• Develop and implement a feedback collection questionnaire for adolescent clubs members to effects of the adolescent mentor sessions and document lessons learnt and best practices.
• In coordination with the Protection Coordinator, adapt a SHLS specific indicators and monitor the realization of the indicators

Planning, coordination and Implementation of Adolescent Mentorship:

• In collaboration with the Protection Coordinator, conduct Adolescent situational analysis for adolescents affected by conflict in the project implementation sites
• Support staff to conduct a youth programming service mapping and develop a specific referral pathway to facilitate referral for vocational training, case management and other relevant services.
• Identify adolescents at high risk and support their referral for case management and other relevant services.
• Review the adolescent’s mentorship guides and ensure they are adapted to the local context
• Lead the initiation and implementation of adolescent projects in each LGA and conduct a post project evaluation on the effects of the project on the community and leadership of participating adolescents.
• Provide technical support to the ATO – SHL to set up adolescent peer educator’s club for education on Child Protection and life skills
• Develop peer educator guides and other IEC materials for use by facilitators during adolescent peer education sessions.

Reporting:

• Compile and consolidate bi-weekly, monthly and semester reports and submit to the Protection Coordinator for review.
• Compile supervision and other related technical reports – surveys etc done and submit for review to the Protection Coordinator.
• Support the TO M&E to verify and validate Child Protection data each quarter

Program Support:

• In collaboration with the Protection Coordinator, develop procurement plans for new projects / areas of project implementation
• Develop purchase requests as per the approved procurement plans and submit to logistics for processing. Ensure all materials are correctly dispatched to the field locations and received in the correct quantities.
• Develop project material distribution plans and follow-up with logistics to ensure timely delivery of materials to the field sites.

Perform other duties as assigned. Other Responsibilities:

• Adhere to the child protection guiding principles, Code of Conduct, FHI 360 Child Safeguarding and PSEA policy at all times.
• Where needed, support the Technical Officer, CP to implement other CP related activities

Qualifications and Requirements

• B.Sc/B.A in Sociology, Psychology, Social Sciences, Behavioral Sciences or its recognized equivalent with 5-7 years of relevant experience with NGO or CBO; Or
• M.S/M.A Degree in Social Sciences, Behavioral Sciences or its recognized equivalent with 3-5 years relevant experience.
• 3-4 years relevant experience in Child Protection programming and managing child protection projects. Knowledge and experience implementing the SHLS approach is mandatory.
• 4Familiarity with Nigerian law enforcement systems and NGOs and CBOs is highly desirable.

Knowledge, Skills & Attributes:

• Experience in capacity building
• Mandatory fluent in English and Hausa. Knowledge of Kanuri and Shuwa Arab an added advantage.
• Excellent report writing skills
• Good communication and negotiation skills
• Ability to work independently and as part of a team
• Understanding and commitment to child’s rights and child protection issues
• Ability to work in hardship areas and willingness to frequently travel to field sites
• Excellent computer skills
• Excellent organization skills
• Creative and pro active
• Knowledge on CPIMS an added advantage
• Ability to manage tight deadlines and deliver high volumes of work with minimal supervisions.
• Ability to travel to field sites 50% of time.

      Job Title: Assistant Technical Officers - Safe Healing and Learning Location: Gamboru Ngala, Banki, Dikwa, Damasak (Borno State) Job type: Full time Supervisor: Technical Officer, Child Protection - Safe Healing and Learning Project Description

• FHI 360 has expanded its scope of coverage into humanitarian assistance with an aim to provide emergency services to populations affected by conflict in Borno state and specifically in newly liberated areas.
• FHI 360 received funding from OFDA to implement life- saving health and reproductive health,  Nutrition, Water and Sanitation (WASH) and Protection services in Dikwa, Ngala, Bama ( Banki Ward) and Mobbar ( Damasak Ward) Local Government Areas (LGAs) of Borno state, North East Nigeria.
• Under the Protection Sector, FHI 360 aims at improving the wellbeing of vulnerable individuals through increased access to psychosocial support services and integrated Gender-Based Violence (GBV) support and Child Protection.  Key activities under the Child Protection sub sector includes:
  • Improving access to timely and quality Case Management services for children at risk
  • Strengthening and Supporting Community Based Child Protection Mechanisms (CBCPM)
  • Setting up Safe Healing and Learning Spaces (SHLS), is a secure, caring and predictable place where children and adolescents living in conflict and crisis settings and implementing the SHLS approach using the available toolkit.
  • Protecting excluded children
  • Integrating Child Protection in WASH and Health

Basic Function

• The ATO, Safe Healing and Learning will oversee the implementation of the Safe Healing and Learning approach and the implementation of adolescent mentoring sessions.
• The ATO will ensure social emotional learning sessions, indoor and outdoor activities are conducted as per the SHLS established standards.
• H/ She will also be responsible for organizing and overseeing implementation of adolescent mentorship classes through adolescent clubs and outdoor activities for children and adolescents.

Duties and Responsibilities Implementing Safe Healing and Learning Activities:

• In coordination with community leaders and local authority, identify suitable SHLS facilitators who will be responsible for facilitating Social Emotional Learning (SEL) for children aged 6 - 11 years.
• Conduct training for the SHLS facilitators on the SHLS and SEL module.
• Conduct prepping sessions with each Facilitator before each class and hold weekly review meetings with all facilitators to review challenges, lessons learnt.
• In coordination with the Child Protection Technical Officer, develop a rigorous SHLS daily and weekly schedule that will encompass SEL classes for boys and girls, outdoor activities and adolescent club mentoring sessions.
• Oversee enrolment of children into the SEL classes, ensuring informed consent from each child’s care giver and assent from each child is received before commencing classes.
• Conduct weekly quality assurance of SEL classes to determine facilitation skills by SHLS facilitators, inclusion of all children during classes (especially children with special needs), attendance of children and make immediate corrective measures for implementation during the following week.
• In coordination with the ATO - Case Management conduct identification and safe referral of children at risk in the SHLS and enroll children referred from case management into psychosocial activities in the SHLS.

Implementing Adolescents mentoring sessions:

• Identify and enroll adolescents aged 12-17 years into adolescent clubs ensuring consent from each care giver before enrollment
• Facilitate adolescent life skills sessions each week at the SHLS
• Regularly invite role models to speak to adolescent club members on career development among other salient topics.
• Support adolescents to identify and implement a community project once a year
• Support members of the adolescent clubs to set up adolescent peer educator’s club and provide technical support for the dissemination of child protection messages among their peers.
• In coordination with the Technical Officer, Child Protection and the Protection Coordinator, support the development of peer educators’ adolescent guides.

Implementing outdoor activities at the SHLS:

• Ensure SHLS grounds are safe from any objects that may harm children participating in outdoor activities.
• Report any risks to children to the Field Coordinator and the Protection Coordinator.
• In coordination with children, community volunteers and SHLS facilitators, develop a compendium of games and other activities that will stimulate children cognitive and social development and oversee the implementation of the activities each week.
• In coordination with the ATO - CP, ensure Health, WASH and Nutrition sectors are allocated time during the SHLS outdoor activities to conduct awareness and other related activities for children.

Overseeing overall management of the SHLS:

• Initiate and regularly update the SHLS inventory of equipment, recreational materials, stationery.
• Raise Purchase Requests of any missing items and share with the Technical Officer Child Protection  for processing
• Ensure availability and functioning of safety equipment including fire extinguishers, Fire Blankets, first aid kits among others at the SHLS. Report any expiry or non- function of safety equipment to the Field Coordinator and Protection Coordinator.
•  Ensure Codes of Conduct, Child Safeguarding policy and PSEA policies are posted in strategic places in the SHLS for everyone to see
• Coordinate with the M & E department to ensure the Community Feedback Mechanism desk is operational and functional at the SHLS

Other responsibilities:

• Ensure timely implementation of program activities as per the detailed implementation plan for CP and especially SHLS.
• Update monthly activity workplans to indicate accomplished tasks, any postponed tasks and tasks that remain unfinished.
• Adhere to the child protection guiding principles, Code of Conduct, FHI 360 Child Safeguarding and PSEA policy at all times.
• In coordination with the ATO Case Management and the SHL ATO, compile weekly, biweekly and monthly activity reports and M& E data bases as required
• Perform other duties as assigned.

Qualifications and Requirements

• B.Sc/BA in Sociology, Psychology, Social Sciences, Behavioral Sciences or its recognized equivalent with one to three years of relevant experience with NGO or CBO.
• Two-year relevant experience in Child Protection programming especially in implementing SHLS Mandatory experience in Child protection in Emergencies projects Familiarity with Nigerian law enforcement systems and NGOs and CBOs are highly desirable.

Knowledge, Skills & Attributes

• Knowledge and experience implementing the Safe Healing and Learning Space tool kit
• Experience in facilitating training and mentorship of local communities to support child protection activities.
• Experience implementing adolescent mentorship projects
• Mandatory fluent in English and Hausa. Knowledge of Kanuri and Shuwa Arab is an added advantage.
• Excellent report writing skills
• Good communication and negotiation skills
• Ability to work independently and as part of a team
• Understanding and commitment to child’s rights and child protection issues
• Ability to live in a non-family field location with minimum access services
• Excellent computer skills
• Dynamic, pro-active
• Knowledge on CPIMS is an added advantage
• Ability to manage tight deadlines and deliver high volumes of work with minimal supervision

      Job Title:  Security Officer Requisition: 2019200590 Location: Maiduguri, Borno Supervisor: Security Coordinator Basic Functions

• The Security Officer under the direct guidance of the Security Coordinator will mitigate the risks poised to Programs, personnel and assets through provision of expertise and focused Security Management support.

Duties and Responsibilities

• S/He will focus on the continuous implementation of strategies and protocols to ensure a high level of security for staff, assets and programs.
• S/He will maintain a high level of contextual awareness of his/her operating area and strong coordination with program and program support teams.
• S/He will promote a strong Safety and Security culture at field offices through continuous security trainings.
• S/He will support in carrying out security risk assessments (SRA) based on contextual risk levels including the Safety and Security for all IHANN staff, eligible dependents, resources, assets, facilities, programs while ensuring compliance with FHI 360’s Security policy.
• Assist the State Offices, field locations in the day to day conduct of office security, ensuring adequate responses to security incidents both natural and man-made.
• Supervise implementation of security contractors and guard companies as per agreement.
• Manage physical security, fire safety and office evacuation drills periodically.
• Establish network with other key security players for information sharing and joint lobbying on security matters where possible.
• Attend security meetings such as INSO and provide feedback from such meetings.
• Implementing Standard Operating Procedures (SOPs) and regulations for working in the North-East.
• Draft security advisories and for general situations and specific incidents during periods of heightened threat.
• As part of the North East Security Team, deal with security incidents involving FHI 360 staff and assets, inform as necessary and recommend response actions.
• Perform any other duties as assigned.

Qualifications and Requirements

• Bachelor's degree preferable in Security Management or related field.
• Professional certification in security risk management or advanced security management highly desirable.
• Security or management certifications will also be an added advantage.
• 5 - 7 years working in security Industry, experience working in complex insecure settings preferred.
• 3 years working in Security management for NGO or donor funded organization.
• Experience in liaising with law enforcement agencies in Nigeria.
• Experience in managing incidents, incident mapping, developing and producing high quality security reports and assessments.
• Minimum of 2 years of demonstrative security management experience in hostile environment.

Knowledge, Skills and Abilities:

• Competent and literate in English, verbal and written, with a sound knowledge of technical expressions
• Sound judgment and the ability to work effectively with others at all levels
• Strong assessment, evaluation, analysis and strategic planning skills
• IT literate, MS - Word, Excel and PowerPoint
• Interpersonal communication and proven written / presentation skills
• Demonstrated ability to manage under stressful conditions
• Demonstrated knowledge of the historical and socio-political context of Nigeria

    Remuneration The following is a summary of fringe benefits provided by FHI 360 to eligible employees: Core benefits:

• Comprehensive medical plans (PPOs)
• Dental insurance
• Vision coverage
• Group life and AD&D insurance
• Health savings account
• Long-term disability
• Medical and dependent care flexible spending accounts (FSAs)
• Dependent life insurance
• Business travel insurance
• Supplemental personal accident insurance
• Supplemental disability
• Life insurance
• Paid vacation, sick and parental leave
• 403(b) retirement plan
• Pension plan

Other benefits (will vary depending on work location):

• Public transportation program
• On-site fitness center
• Local credit union membership
• Health and wellness program
• Employee assistance program
• Qualified tuition programs (529 plans)
• Bicycle subsidy
• Legal assistance plan
• Pet insurance.

    How to Apply Interested and qualified candidates should: Click here to apply Note: This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time

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