Latest Vacancies at Netcom Africa Limited, 19th February, 2019

⏲ Feb 19, 2019, 8:37 PM
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Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation. We are recruiting to fill the position below: Job Title: Account Manager Location: Victoria Island, Lagos Department: Business Development Reports to: Head Business Development Objective & Summary

Reporting to the Head, Business Development this role is responsible for generating leads, initiating and developing client relationships.

Key Duties & Responsibilities Account Management:

Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential clients.
Manage relationship with all clients and maintain Zero churn at all time
Meet and exceed monthly, quarterly and annual set target
Liaise with business analyst, management team and account executives to collaborate and win deals
Periodically conduct the Know Your Customer exercise to keep up to date with changes and activities with your clients.

Research and Reports:

Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.
Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommend changes in products, service, and policy by evaluating results and competitive developments.
Internal Relationship Management – liaise & collaborate with:
Finance - on the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.
Billing -to negotiate pricing within approved margin
Day to day operational business solutions interface between departments
Legal - to ensure the aspects of contract, signing, service contracts, revisions are done.
Ensure SLA’s are all adhered to and all documentations are up to date.

Education and/or Professional Qualifications

Graduate degree qualification essential.
Accreditation to professional bodies

Desirable Skills / Knowledge:

General knowledge of ICT solutions
Knowledge of Nigerian Telecoms Market
Strong administrative skills
Good understanding of Microsoft operating systems.
Able to use properly MS Word, Excel and Power-point

Essential Skills / Knowledge:

Experience with both Microsoft operating system and Apple operating system
Strong verbal and written communication.
Good presentation skills for business reports
Ability to organize and conduct purposeful Departmental/ Unit meetings
Ability to develop and maintain business relationships with internal and external stakeholders.

Experience:

The ideal candidate should have not less than 5 years’ experience preferably selling technology solutions

Interested and qualified candidates should:Click here to apply Job Title: System/Network Engineer Location: Victoria Island, Lagos Slot: 4 Openings Short summary of the job

To support and maintain all IT architecture both internal and in client’s location.
This position is also responsible for administering up to 100 desktops as well as all company servers, printers, phones, and other peripherals.

Key Duties & Responsibilities

Configures, tests, and maintains LAN/WAN equipments and related services
Identifies, diagnoses, and resolves network problems
Create and maintain comprehensive documentation for all implemented networks
Provide network–related user issues as escalated
Assist in network project design and implementations
Maintain and support company’s LAN/WAN environment
Daily maintenance and problem resolution
Maintain necessary documentation on both network issues and projects assigned
Maintain and troubleshoot Apple servers (Open Directory) for a middle-sized environment (less than 200 computers)
Set-up of computers for staffs
Troubleshoot application and hardware issues on both user and server levels
Aid in maintaining that all servers/computers/peripherals are in good working condition
Perform servers and other computer asset maintenance (regular and ad-hocs)
Maintain hardware and software updated inventory
Resolve all application (emails, applications, etc) related issues
Participate in designing and implementation of various systems/application projects as requested by the client

Essential Skills/Knowledge

Minimum of 3 years’ experience in IP network maintenance and troubleshooting
Advance knowledge in routing (EIGRP/OSPF) and switching (VLAN’s, STP, etc)
Advanced knowledge in SNMP and other network management protocols/systems
Advanced knowledge in QoS principles and use of different QoS appliances
Able to identify network issues, propose and implement actions to resolve the problem
Experienced and knowledgeable on different wireless technologies (802.11 a/b/g/n/ac) design, implementation, optimization and troubleshooting
Must be highly resourceful
Able to complete tasks with minimal supervision
Must be a team-player
Certifications (CCNP/CCDA/CCIP) is a plus
Understanding of wires and wireless basic networking
Ability to use an Apple Macintosh system
Ability to manage and support 1st and 2nd level issues on an Apple Macintosh system
Ability to manage and support 1st and 2nd level issues on a Microsoft Windows System
Basic understanding of Directory Services on both Windows (Active Directory) and Macintosh (Open Directory)
Understanding of hardware configuration of both Apple and Windows devices is highly desirable
Intermediate understanding of DNS, DHCP, Filesharing (with or without SAMBA)
Ability to work under pressure
Ability to document activities and issues
Ability to support basic applications like MS Office and others
Must be a team-player
Certification on Apple environment is a plus.