Latest Vacancies In A Reputable Internet Service Provider Company

Proten International - Our client, a major Internet Service Provider in Nigeria is looking to fill the position below:

Job Title: NOC Engineer

Location: Lagos
Employment Type: Full-time

Job Description

The role will primarily focus on monitoring, assisting with incident resolution, and ensure the high availability of our infrastructure and Network Elements.

Core Requirements and Responsibilities

Proactive monitoring of availability and performance of Network elements, infrastructure, and data center using existing tools.
Act as the First Point of Contact for incidents, escalations, and business-impacting technology issues.
Respond and perform first-level triage of incidents within defined SLAs and work with teams towards resolution.
Assist in performing root cause analysis and root cause fixes.
Escalate to other teams, management, vendors, or service providers for unresolved incidents based on defined processes or instructions from the management team.
Send out regular communication on the status of incidents.
Document incident details and troubleshooting steps followed along with timelines.
Work with the problem manager to track problem resolutions to ensure the incident did not recur.
Perform other tasks defined by the management team.
Willing to in a 24x7 Work environment on shift system

Education Qualification

Higher Diploma / Bachelor degree in Electronics / Communications/Computer science
Work Experience: 1- 3 years experience in telecom NOC.

Knowledge, Skills and Abilities:

Good verbal and written communication skills
Able to understand technical terms.
Ability to perform high-level troubleshooting of infrastructure and application issues.
Working knowledge on Huawei M2000, U2000 is preferable.

Interested and qualified candidates should:Click here to apply

Job Title: Enterprise Support Engineer

Location: Lagos
Employment Type: Full-time

Roles and Responsibilities

Provide end-to-end support for Enterprise services in terms of implementation, day-to-day operations and, monitoring and reporting.
Maintain faster Response time to meet SLA.
Responsible for preventive & corrective measures to meet network target KPIs.
Responsible for fault and performance management of the network.
Escalate with other network teams to resolve customer related issues within SLA.
Coordinate with different departments to ensure timely support & solution to enterprise customers.
Provides analysis and root cause diagnosis for customer-related issue for corrective maintenance.

Qualification Requirements

Knowledge & Skills:

Working knowledge of Cisco network switches and routers.
Work experience in ISP / Telecom Domain is an add-on
In-depth knowledge of switching & routing protocols, IP sub-netting, VLAN, VPN, VRRP, ISIS,
OSPF, MPLS, STP, Q-in-Q.
Working knowledge of Cisco switching and routing equipment, SD-WAN, WTTH, FTTH, Point-to- point & Point-to-multipoint Radio setup.
Knowledge of Network monitoring tools such as PRTG, OP Manager.

Interested and qualified candidates should:Click here to apply

Job Title: FTTH - OSP Engineer

Location: Lagos
Employment Type: Full-time

Roles and Responsibilities

Installation of FTTH Home internet services in residential/business premises.
Experience in field survey, fiber laying plan, ducting, trenching, blowing fiber, Splicing of Fiber.
Experience in fiber optic tools: OTDR, Optical Power meter, Optical Laser Source, and testing, etc.
Expertise in handling multi-vendor equipment for hardware installation and troubleshooting.
Audit of outsourced work to meet applicable technical and operational quality standards.
Conduct routine checks of all tools to ensure safety and accuracy of measurement
Experience in providing Technical support for the planning of fiber allocation, duct design (PVC) & Route Design
Acceptance testing of the optical, civil, outdoor network.
Responsible for FTTx network construction in the defined boundary within the project timeline.
Technical auditing and overseeing the contractor for the flawless construction of fiber infrastructure
Responsible for route analysis of underground fiber construction.
Responsible to attending the customer complaints.
Responsible to manage fibre splicing and approve installed fibre as par as build plan and test results.
Responsible to comply with Health & Safety standards.
Responsible for maintenances and Up-keep all records of underground fibers infrastructure, fibre splicing
Plan, passive splitter terminations, and access equipment.
Responsible for service restoration during emergency conditions.