Latest Vacancies at Wayfare Resource Company Limited

⏲ Mar 13, 2019, 10:40 PM
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Wayfare Resource is an evolving online travel agency poised to making travelling accessible to more people by providing you the best service at affordable rates. We are recruiting to fill the position below: Job Title: Clients Relationship Manager Location: Lagos Job Summary

To bring in new business strategies that can be implemented and support the Business Manager to implement process

Job Responsibilities

Building and maintaining relationships with clients and key personnel within customer companies
Conducting business reviews to ensure clients are satisfied with their products and services
Alerting the sales team to opportunities for further sales within key clients
Letting customers know about other products the company offers
Attending meetings with clients to build relationships with existing accounts
Achieving client relationship targets and KPI’s as set by the Business Manager
Working closely with Business Managers and Sales Consultants
Escalating and resolving areas of concern as raised by clients
Monitoring company performance against service level agreements and flagging potential issues
Noting potential clients and ability to convert them to leads and following up on progress
Liaising with internal departments to ensure client needs are fulfilled

Qualifications

B.Sc/HND in any discipline with 1-2years work experience
Proficient user of Microsoft Office
Must have worked in a travel company before
Must be able to sell tour packages and travel products
Must be living within Ikeja

Background Experience:

Strong interpersonal skills and an ability to build rapport with customers
Previous sales experience and an organised approach to work
Hardworking with a strong work ethic
Previous experience working as a client relationship manager or a track record of managing client relationships
Previous experience in Travel and Tourism Company.

Job Title: Sales Support Officer Location: Lagos Job Summary

To support the Client Relationship Manager to generate Sales.

Job Responsibilities

Generates and processes new sales leads as necessary
Answers phone calls from customers and deals with problems as they arise
Escalate customers issues to Client Relationship Manager if unable to manage it properly.
Takes sales information and puts it into an easily readable format
Follows up with prospective customers
Ability t undergo regular product training to know what to sell and how to sell
Provides any necessary data or reports to the Client Relationship Manager
Acknowledges customers by responding to emails, texts, and phone calls
Updates all contact information for clients
Does any necessary administrative work including filing reports or presenting sales team with necessary documents