Latest Recruitment at Ibadan Electricity Distribution Company (IBEDC), 9th May, 2018

⏲ May 9, 2018, 6:59 PM
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Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states). We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions. We are recruiting to fill the vacant position below: Job Title: Customer Care Officer Location: Ibadan, Oyo Specialization: Customer Care Job Description

Managing the day to day running of IBEDC's Customer Contact Centre and ensuring customer satisfaction through delivery of efficient and consistent customer services

Responsibilities

Assists in the implementation of IBEDC's customer service policies and strategy
Responds to customer inquiries, requests and complaints
Creates and manages customer log - database to monitor and track all customer issues and resolution
Prepares regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
Executes the day-to-day operations of the unit and oversees call centre operations

Qualifications and Requirements

Good understanding of Electricity Distribution Business and the Power Sector in general
Knowledge of Utility Industries
Strong Customer Relation Management Skills
Good knowledge of Marketing & Customer insights
Good Interpersonal, Negotiation and Communication skills (Telephone etiquette)
Proficient in the use of Microsoft Office suite
Minimum Qualification - Bachelor Degree
Required Experience 3 - 5 years

Application Deadline 10th May, 2018. Job Title: Billing Analyst Location: Ibadan, Oyo Specialization: Retail / Utility Job Description

To ensure IBEDC post-paid customers are accurately billed in a timely fashion through the execution of the operations of IBEDC’s billing centers

Responsibilities

Captures inputs on meter reading from marketers across all BUs
Prepares customer bills based on meter readings:
- Provides periodic reports supervisor on activities of the billing centres
- Produces post-billing reports such as billing status and revenue analysis by tariff etc.; analysing and summarising data and trends
- Ensures regular capturing and billing of unregistered customers
Ensures timely production and effective distribution of customer bills

Competence Requirements

Understanding of the business of IBEDC and related businesses in the electricity sector
Knowledge of billing /collection practices, procedures, and basic software in billing reconciliation
Proficient in the use of Microsoft Office suite and relevant billing applications utilised by IBEDC

Qualifications and Requirements Educational Qualification: