Latest Recruitment at Fenix International
Fenix International, a subsidiary of ENGIE is a next-generation energy and technology company.
ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.
With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access (EEA) aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.
We are recruiting to fill the position below:
Job Title: Payment Support Intern
Location: Lagos
Department: Customer Experience
Reporting to: Head of Customer Experience
Job Objective
- We are looking for dynamic, highly motivated and disciplined Payment Support Interns with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
- A successful Payment Support Intern must be computer literate, a critical thinker, attentive to details and comfortable using Microsoft packages. This position requires individuals to have a strong passion for listening and providing solutions to people.
Responsibilities, Deliverables and Activities
Key Responsibilities:
- Ensure an excellent experience to all customers with each interaction
- Verify and record payments made by customers to Company accounts
- Maintain customer records by updating account information of complaints, issues, resolutions, e.t.c.
Deliverables and Activities:
- Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Reconcile Company accounts at the end of each day
- Contribute to team effort by accomplishing related results as needed
- Build sustainable relationships of trust through open and interactive communication
- Go the extra mile to process customers payments in a prompt fashion
- Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements.
Required Skills & Experience
- OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
- 0-1 year of experience
- Excellent Written and Verbal Communication Skills.
Highly Desired Skills:
- Ability to work both in teams and independently
- Passionate about solving problems for customers in rural communities
- Proficiency in English Language and 1 or more other Nigerian Languages
- Critical thinking skills (ability to think outside the box)
- Good problem solving skills (solutions oriented)
- Flexibility with ability to work under pressure to meet deadlines
- Willingness and desire to learn new ideas.
Interested and qualified candidates should:Click here to apply
Job Title: Sales Team Lead
Location: Benue
Department: Sales & Marketing
Reporting to: Head of Sales & Marketing
Job Overview
- The Sales Team Lead will be stationed in Ikorodu and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers - responsible for the full customer cycle I.e., sale, fulfil, maintain and recover.
- The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.
Key Responsibilities
- Develop and implement the sales operational strategies within allocated area, as well as align with the area sales target.
- Organizing sales activities and functions in the field to achieve targets, revenue and desired quality sales.
- Managing installation technicians and maintenance technicians
- Training and coaching of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.
Deliverables and Activities:
- On time high-quality system installations at the customers premises or any other location as directed by Engie Energy Access.
- Coordinate installation technicians and maintenance technicians to ensure systems are installed and maintained,
- Support recruitment of new installation and maintenance technicians in the sales area.
- Prepare the monthly installation monitoring report for the zonal service coordinator.
- Review control monthly commission payments and payroll follow up on faulty installations and inform finance department about deductions.
- Repossessions are aligned and coordinated with the customer finance department.
- Identify the needs for and recruit new contractors with support from service network team leader.
- Responsible for disciplinary for installations and maintenance technicians.
- Stock takings
- Stock audit report
- Providing regular portfolio & compliance reports to zonal sales manager and credit control team
- Managing the daily work and activities of area administrator according prioritization policy on workout activities.
- Deal with complex scenarios (customer not found, fire, violence etc.)
- Assessing internal and external cause for portfolio deteriorations
- Participating in the recruitment of new staff and training of existing staff
- Monitor and review KPIs + provide feedback area administrator
- Conduct periodic performance review of area administrator.
- Mentoring each SAs, installation technician, maintenance technician, dual contractor and area admin to enhance operational performance, motivation and engagement.
- Educating Sales agents, dual contractors, area administrator, installation technicians, maintenance technicians and in applicable policies, guidelines provided by zonal sales manager and credit departmental standards.
- Support conducting quarterly inventory audits for all service centres.
Required Skills and Experience
- BSc. Degree or Equivalent
- 2 or more years working in a role within a progressive sales and/or financial services
- Previous experience in a managerial position is an added advantage
- Ability and passion for coaching and training.
- Strong ability in planning and organization.
- Excellent verbal communication skills with customer focus
- Computer literate, team player and dynamic self-starter.
- Willing to travel/assign in any geographic area in Nigeria
- Benue resident or willing to relocate there
- Fluent in English.
Highly Desired Skills:
- Ability to work in teams or independently
- Critical thinking skills (ability to think outside the box)
- Good problem-solving skills (solutions oriented)
- Good influencing and negotiation skills
- Flexibility with ability to work under pressure to meet deadlines
- Willingness and desire to learn new ideas.
Interested and qualified candidates should:Click here to apply
Job Title: Technical and Operations Manager, Mini-Grids
Location: Abuja, with national business trips
Department: Mini-Grids
Reporting line: Head of Mini-Grids, Nigeria
Job Purpose / Mission
- The Technical and Operations Manager will play a key role in the design and operation of mini-grids, as well as in the conduct of the main technical and digital innovations essential to the success of Engie Energy Access in Nigeria. This is a unique leadership role of the Technical and Operations Team in ENGIE Energy Access Nigeria.
Key Responsibilities, Deliverables and Activities
Key Responsibilities:
- Structure and manage the technical team: recruit and train new employees, including local technicians in adding new connections and solving technical problems on mini-grids
- Develop the budget, follow the monthly portfolio, and make end-of-month comments on the technical part
- Be responsible for the application of the HSSE (Health, Safety, Security and Environment) standards of the ENGIE Group within the company
- Provide training and awareness-raising for all the players who visit our sites, in particular employees and our subcontractors
- Evaluate the technical feasibility of new innovative products and services: understand customer needs and propose solutions
- Carry out a permanent technological watch
- Ensure the continuous improvement of tools, best practices and internal skills
Deliverables and Activities
In development phase:
- Make the preliminary diagnosis and the qualification of the considered site (s)
- Participate in carrying out mini-grid feasibility studies, in conjunction with the Headquarters Operations team: choice and sizing of PV equipment, site plans, simulation of the yield, electrical diagrams, sizing of storage systems and systems hybrids, etc.
- Analyze the technical aspect of a tender specification
- Support the development of financial model assumptions (including the costing of Capex and Opex)
- Write technical files in support of commercial offers for responses to calls for tenders
- Ensure interaction with technical stakeholders, consultation of service providers and suppliers, and draft consultation specifications
In construction phase:
- Ensure the monitoring of projects (Cost, Quality, Deadlines) in support of the construction teams and / or the EPC contractor
- Follow quotes and invoicing in connection with our projects
- Ensure the delivery and supply of materials upstream of the start of work
- Ensure the proper execution of the works in compliance with the HSSE rules of the ENGIE Group and the quality procedures in force
- Manage mini-grid construction teams
- Prepare the documents for the reception of the mini-grids
- Perform site acceptance at the end of the works and ensure that the O&M teams are well trained for the maintenance of all equipment
In Operation and Maintenance phase:
- Ensure proper functioning of mini-grids 24/7
- Be responsible for the metering platform and the maintenance of smart meters
- Establish the technical assistance strategy
- Plan and carry out preventive maintenance campaigns for sites
- Train "Local Operators" on the technical tasks that they must perform on the sites: basic maintenance of the production unit, preventive maintenance, writing of reports on problems encountered
- Ensure that mobile payment, SMS communication to customers and the internet connection of the metering system are still functional
- Ensure all sites are properly monitored, provide excellent service to our customers and are well maintained
Required Skills & Experience
- Hold a Master's degree in Electrical Engineering or in another related field
- Have at least 10 years of relevant experience in electricity and / or energy efficiency, including at least 5 years in a team management position
- Be passionate about access to energy and improving the lives of rural communities
- Be passionate about clean energies (preferably solar photovoltaics and batteries)
- Be passionate about innovation and technology
- Have advanced skills in quantitative analysis and master Excel and PowerBI
- Be structured and have an eye for detail
- Be able to meet deadlines, get organized and carry out several tasks in parallel
- Have a proven ability to plan and achieve goals
- Be able to work independently and demonstrate a great sense of initiative and sense of priorities
- Have an entrepreneurial spirit and be able to work in a team
- Have strong interpersonal skills to interface with all members of the Engie Energy Access team
- Have excellent written and oral communication skills in English
- Commit to upholding high standards of integrity, professionalism and confidentiality
- Demonstrate humility, honesty and flexibility.
Desired Skills & Experience:
- Have experience in the field of mini-grids
- Have experience in the development and/or operation of digital tools.
Interested and qualified candidates should:Click here to apply
Job Title: Customer Service Representative Intern (Hausa Speaker)
Location: Lagos
Department: Customer Experience
Reporting to: Head of Customer Experience
Job Objective
- We are looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
- A successful Customer Service Representative must be fluent in Hausa, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.
Responsibilities, Deliverables and Activities
Key Responsibilities:
- Ensure an excellent experience to all customers with each interaction
- Give customers information about products and services
- Cross-sell Fenix products to customers where possible.
Deliverables and Activities:
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Vet and open customer accounts by recording account information.
- Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
- Follow-up with customers who have delayed payments
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Go the extra mile to engage customers
- Work with customer service manager to ensure proper customer service is being delivered
- Closeout or open call records
- Read from scripts
- Resolve customer complaints via phone, email, mail or social media
- Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements.
Required Skills & Experience
- OND holders, candidates about to undergo or currently undergoing the one-year NYSC scheme are preferred.
- 0-1 year of experience
- Excellent Written and Verbal Communication Skills
- Microsoft Excel skills
- Ability to interact with peers and mid-level leaders internally.
Highly Desired Skills:
- Ability to work both in teams and independently
- Passionate about solving problems for customers in rural communities
- Proficiency in English Language and 1 or more other Nigerian Languages
- Critical thinking skills (ability to think outside the box)
- Good problem-solving skills (solutions-oriented)
- Flexibility with the ability to work under pressure to meet deadlines
- Willingness and desire to learn new ideas.
Interested and qualified candidates should:Click here to apply
Job Title: Head of Product & Commercial, Minigrids
Location: Abuja, with national business trips
Department: Mini-Grids
Reporting line: Head of Mini-Grids, Nigeria
Job Purpose / Mission
- As part of the Access to Energy Minigrid Nigeria management team and functionally attached to the global head of Product & Commercial Minigrid, the Product & Commercial manager is responsible for the product development, the customer experience and the revenues at country level. This covers our different revenue streams of electricity sales, appliances sales, customer finance, ad hoc services.
- To meet her/his goal, her/his scope will cover customer care and customer service, marketing, business incubation program and support to entrepreneurs, building and managing local partners, data analytics and activities monitoring.
- She/He will be in charge of managing the commercial team in the clusters of operations.
- This position implies to work in close relationship with the whole minigrid team in Nigeria, the ENGIE Energy Access team and the global Product & Commercial team.
Key Responsibilities, Deliverables and Activities
Key Responsibilities:
- Structure and lead all commercial activities within the company
- Manage commercial team in cluster (Objectives setting, training, support, monitoring, performance evaluation etc.) on all commercial topics: energy sales, appliances sales, customer finance management, customer experience, other services
- Build the budget, monitor activities and build the commercial monthly reporting.
Deliverables and Activities:
Data analysis:
- Build and maintain operational monitoring and management tools for commercial activities
- Analyse commercial data to improve performance, processes and products.
Organize a network of partners:
- Develop and manage a network of local partners to boost income generating activities in the mini-grid sites.
Sales (before cluster creation):
- Be responsible for client acquisition and retention
- Sales energy-efficient appliances and machines.
Customer support and community engagement (Before cluster creation):
- Support customers and the community in the usage and understating of our product & services
- Manage Local Operators in the cluster zone
- Be responsible for customer satisfaction.
Required Skills & Experience
- A minimum of 5 years in commercial activities management (marketing, sales, customer experience and performance management) or in a related field
- Master's in Business or Management
- Strong analytical capacity
- Enjoy working on several projects in parallel, capacity to organize teams to deliver project in a timely manner
- Ability to be part of a multi-cultural team and to work with several streams
- Be passionate about improving rural communities life
- Excellent oral and written communication skills in English required
- Ability to effectively communicate in at least 1 local language. More is a plus.
- Skilled in the use of Microsoft Office products and basic IT knowledge required.
Desired Skills & Experience:
- Experience with PowerBI or tableau is a plus
- Autonomous and proactive mindset
- Economic modelling knowledge is a plus.
Interested and qualified candidates should:Click here to apply
Job Title: Sales Team Lead
Location: Udi, Enugu
Job Type: Full-time
Team: Sales
COVID-19 Recruitment Update
- Please note that due unavoidable circumstances brought about by the COVID-19 pandemic, we have temporarily halted hiring for all vacant positions. However, we are still collecting CVs and might reach out to candidates for screening interviews. We will not be making offers or sending out contracts until further notice.
- We are building a diverse and inclusive team and this opportunity is open to any qualified internal and external applicants. Women, candidates from Africa and those with experience working on the continent are particularly encouraged to apply for this role.
Responsibilities, Deliverables and Activities
Key Responsibilities:
- Sales Target Achievement within assigned Clusters
- Achieve Excellent PH of customer portfolio
- Recruitment, Training and effective Team management of Sales Team.
Deliverables and Activities:
Sales Target Achievement within assigned Clusters:
- Market Initiatives- Drive market initiatives to achieve and increase quality customer base in the assigned clusters
- Market Activations- Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
- Product Targeting- Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.
- Product Presentation- Carry out product presentations and exhibitions within assigned clusters
- Identify Opportunities- Constantly identify opportunities for driving activation and other sales within clusters.
- Plans- Draw up weekly/Monthly route plans for the FPCs
- Track Sales- Track daily/weekly/monthly sales target Vs actual with the FPCs
- POS Location- Scout for viable locations for POS Expansion and management.
Achieve Excellent PH:
- Sales Compliance- Drive sales process compliance within clusters
- Customer Visits- Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems
- Influence Customer Behavior- Drive the right customer behavior on payments by ensuring customers are directed to the nearest POS/SC for payments
- Product Choice- Ensure the right product is sold to the right customers
- Field Clinic- Participate in Field clinic activities
- Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the FPCs
- Training- Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.
Recruitment, Training and Team management:
- Recruitment- Regularly recruit new Fenix Power Champions (FPC) within territory
- Performance Monitoring- Weekly performance monitoring of RPCs and initiating corrective actions where required
- Meetings- Hold regular meeting with the RPCs
- Training- Regularly train and retrain team leads on sales process, Sales pitch, products, Customer Service etc.
- Commission Structure- Ensure FPCs understanding of commission structures (Colours) and journey with Fenix
- Reward- Design reward and recognition schemes for high performing RPCs
- Customer Forums- Participate in customer service forums, field clinics, weekly meetings with SCAs
- Team Building- Drive #One Team goal within clusters via team building activities.
After Sales Support:
- Overdue Customer Visits- Regularly visit overdue customers to ascertain their challenges and resolve
- Escalate issues- Escalate lingering issues to the SMs
- Quality Check- Daily/weekly checks on quality of installations by FPCs
- Swap stocks- Deploy and track swap stocks and children in the territory
- Repossession- Repossess Fenix kits from fringe customers
- Reporting
- Send weekly/monthly reports on sales activities within territory using approved template.
Required Skills and Experience
- BSc. Degree or Equivalent
- 3-5+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results
- Experience or passion for working in developing markets.
Highly Desired Skills:
- Ability to work both in teams and independently
- Passionate about solving problems for customers in rural communities
- Proficiency in English Language and 1 or more other Nigerian Languages
- Critical thinking skills (ability to think outside the box)
- Good problem solving skills (solutions oriented)
- Flexibility with ability to work under pressure to meet deadlines
- Willingness and desire to learn new ideas.
Remuneration
Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment.
Interested and qualified candidates should:Click here to apply
In your cover letter, please be sure to highlight the following:
- Why you are interested in Fenix International, and
- What excites you about this particular role.
Note
- We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply.
- We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.