Latest Nigerian Jobs at Damco, August 20th 2013
Damco is one of the world's leading third party logistics providers specializing in customized freight forwarding and supply chain solutions. The company has 10,800 employees in over 300 offices across 90 countries and representation in a further 30 countries.
In 2011, the company had a net turnover of USD 2.8 billion, managed more than 2.5 million TEU of ocean freight and supply chain management volumes and air freighted more than 110,000 tones.
Damco Benin, a vibrant, fast growing and performance driven organization, seeks a Trucking Supervisor. The ideal candidate is focused, enjoys challenges and makes things happen; enjoys performing in a dynamic and demanding environment.
Job Title: Trucking Supervisor
Ref.: DC-027789
Location: Benin
Responsibilities
To manage procurement for the trucking and follow trucks availability for operations team.
- Incumbent will be in constant contact with Damco operations team and truckers to create an environment of innovation and rapid response to client's needs based on deep awareness of their business.
- Ensure the truckers remain highly satisfied with the service received from Damco
- Actively communicate, safeguard and promote truckers’ and team’s interest within global account management team.
Communication:
- Implement internal/external communication protocols and deadlines
- Maintain, develop and manage close working relationships with truckers at the operational level
- Exert influence to convince truckers to accept proposals and development solutions which add financial value to clients’ and Damco's business.
- Proactively take a leading role to share best practice in relation to operation excellence and business opportunities.
- Work closely with daily contacts in market and Damco.
Relationship Management
- Maintain and develop good relationship with truckers
- Closely communicate with internal and external stake holders to achieve win-win
- Close and effective cooperation with operations to support and help them to deliver
- Arrange regular trucker meeting to discuss operations improvement.
- Work jointly and coordinate with other business units to ensure we optimize our operations, products and deliver highest service quality to clients.
We Offer- Involvement in trucking business decisions at a supervisor level, a solid business experience from emerging fast growing environment.
- Opportunity to develop project management skills and pricing strategies.
Qualifications and Skills
Who we are looking for
- The ideal candidate will be an enterprising and competitive individual, with a proven track record of closing deals.
- The position requires previous experience of Beninese trucking business and solid communication skills.
- Excellent negotiation skills for client strategic relations and project management skills are also required.
- Licence in Logistics & 5 years experience in logistics market minimum.
Click here to apply for this job onlineJob Title: Customer Service Executive
Ref.: DC-028404
Location: Benin
Responsibilities
1.) Contribution to strategic direction of logistics activities within the country - Recommend changes to existing activities.
2.) Customer Intimacy with the client.
- Take responsibility for the daily operational and customer service related tasks as well as back-up for operations team as agreed.
- Inform the customer in a pro-active & professional manner of key steps of the delivery process and of the delay or others exceptions that may occur and impact otherwise informed delivery schedule.
- Suggest and roll out initiatives to improve the client satisfaction
- Respond to clients by maintaining the communication line between them and DAMCO at the operational level.
- Drive all operations activities relative to the delivery or the loading of cargos.
- Check the correctness of the received documents needed for the service enquired
- Open the files in PRISM according to the KPIs
- Ensure that files are dispatched to agents (relevant parties) for operations without delay
- Coordinate all the operations activities from files opening up to transmission to invoicing desk and return of empty containers.
3.) Drive clearing activities
- Supervise the preparation of customs declarations
- Maintain good relationship and cooperation with customs
- Perform eventual follow up and specific interventions with customs for different files
- Offer advises to clients in respect of customs regimes
- Ensure that all kind of customs fines are completely avoided
- Promptly, take actively necessary actions.
4.) Perform Customs Claim prevention
- Put in place specific and formal IOP for preparation of declarations (Either in French or English).
- Ensure that monitor/control systems are put in place and that 100% of transit bonds or any similar bonds are timely closed.
- Act accordingly to given authorisations.
5.) Develop recommendations for execution strategy
- Develop Service Delivery Dashboard template - standard set of KPI , and targets for new and existing clients.
6.) Establish structure and procedures for the service delivery
- Develop and maintain SOPs/ IOPs for all the different forwarding/clearing activities and transport process
- Lead, motivate and coach team members through adequate delegation of responsibility and providing of leadership in execution of forwarding and clearing activities; of delivery and transport processes.
7.) Invoice Management
- Ensure all files are dispatched no later than 24 hours, to Finance for invoicing, upon the completion of the delivery.
8.) Delivery Performance
- Drive value to clients' base and increase profitability by improved time management. Deliveries to client premises as per set deadline, this avoiding additional demurrage and detention charges from both shipping line and Terminal to clients. Port Transit should not exceed 02 Days - Trucking Transit should not exceed 05 days for Niamey.
- Offer solutions to challenges and resolve issues that are critical to improve performance and profitability for both the company and the customer on a day-to day level.
We Offer- In return for your passion you will benefit from working within an organisation that truly believes in promoting from within. You will become a part of a winning culture and part of an open, friendly and ambitious team.
Qualifications and Skills
Who we are looking for
- Open-minded, good communicator, aware of differences, culturally and otherwise and ability to use this knowledge
- Ambitious and result oriented self starter with initiative and strong drive
- At least 2 years Customer service experience within this industry or similar
- Out of the box approach to End to End Solution mapping.
Click here to apply for this job onlineApplication Deadline 31st August, 2013