Latest Job Vacancies In A Reputable Electronics Company

⏲ May 26, 2018, 3:16 PM
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Fadac Resources - Our client, is a Leading player in the electronics and home appliances industry in Nigeria, and specializes in the distribution and sales of electronic products from major brands with branches nationwide. They are recruiting to fill the position below: Job Title: Quality Assurance Manager Location: Lagos Job Description

Our client, is in need of an experienced Quality Manager to ensure that our products and services meet all necessary requirements before they reach the consumer.

Responsibilities

The Quality Assurance Manager will inspect the final product to make sure it has been built with compliance to legal standards and meets customer expectations
A great quality manager is thorough and observant with an eye for details, he must fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers as well as the competition.
The goal is to help preserve our reputation by ensuring that our products and services are capable to drive sustainable growth.
Understand customer needs and requirements to develop effective quality control processes
Devise and review specifications for products or processes
Set requirements for raw material or intermediate products for suppliers and monitor their compliance
Ensure adherence to health and safety guidelines as well as legal obligations
Supervise inspectors, technicians and other staff and provide guidance and feedback
Oversee all product development procedures to identify deviations from quality standards
Inspect final output and compare properties to requirements
Approve the right products or reject defectives
Keep accurate documentation and perform statistical analysis
Solicit feedback from customers to assess whether their requirements are met
Submit detailed reports to appropriate executives
Be on the lookout for opportunities for improvement and develop new efficient procedures

Requirements

B.Sc/B.A in relevant field
Certification of quality control is a strong advantage (ISO 9000 etc.)
Proven experience as a quality manager in Electronics industry
Conscientious and responsible
A keen eye for detail and a results driven approach
Outstanding communication skills
Excellent organizational and leadership skills
Proficient in MS Office
In depth understanding of quality control procedures and relevant legal standards
Excellent math abilities and working knowledge of data analysis/statistical methods

Job Title: Service Center Supervisor Location: Lagos Job Description

Manage and respond to all emails and telephone inquiries and made required follow ups.
Managing the Customer Care Operations and ensure that the staffs are aligned with the company’s vision, mission, values and strategic priorities.
Managing operation for Walk in customers and in home visits.
Create road map for vans for the home visits and call center.
Managing warehouses, spare parts transfers between different locations and oracle transfers.
Maintained records of all customer contacts and responses.
Service Tracking and service KPI Performance management
Do service tracking of all job’s to meet company’s TAT
Ensured optimal levels of customer service standards and provided support to various stores.
Administered and gathered customer service compliments, collated it to be submitted to district manager.
Continuous improvement in our VOC policies and resolution methodologies
Prepared features for company newsletter and selected service awards.
Participated on all ecommerce related activities and identified issues.
Coordinated with various departments and resolved complex service problems.
Providing daily, weekly and monthly reporting to the management to address areas of concern
Attend to customer’s queries and complaints via email
Attend to All replacement cases such as OBF,DNA,LTP,VOC & BER Policy
Assign Engineers on daily basis for the closure of customer complaints.
Business strategy plan for expansion of Service Centre
Supervising warranty claim uploading on daily basis

Requirements

BS Degree in Business Administration or related field
Proven working experience as a customer service manager, retail manager or assistant manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation.