Latest Job Vacancies at Credpal
Credpal is an innovative solution that seeks to combat the ever complex loan approval process that has deterred millions from achieving specific goals over the years. We believe quality of life can be drastically improved if individuals can easily make purchases and pay overtime at their convenience with reduced or no financial pressure, while also increasing their purchasing capabilities.
We are recruiting to fill the position below:
Job Title: Customer Success Manager
Location: Yaba, Lagos
Employment Type: Full-time
Purpose Statement
- We are looking to hire a manager for our customer success team. This role is focused on developing and driving a team to provide world class customer experience throughout the customer lifecycle. The Customer Service lead is responsible for establishing procedures and reporting, training and measuring team performance. He /She also ensures that customer support activities are seen to deliver measurable and significant value to the businesses and meet customer loyalty targets.
Key Deliverables
- Oversees and determines key strategic direction and objectives of the customer success department..
- Establish and implement customer engagement processes and communications
- Set customer success team goals and establish consistent, accurate, timely reporting on key individual and team metrics.
- Measures the effectiveness of all customer success approaches and initiatives primarily through conducting consumer surveys and analysis of recorded support agents to consumer correspondence.
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Manage the team on taking ownership of customers issues and follow problems through to resolution.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
Preferred Qualification
Preferred Requirements
- Knowledge of the financial services industry and understanding of consumer lending.
- Proven ability to lead a customer success team: ability to deploy set standards, procedures and policies; proven success with staff training/coaching, Quality Assurance, business process improvement, and workforce planning.
- Expertise utilizing data to make decisions and drive management decisions; strong demonstrated analytical/business reporting experience.
- An understanding of the motivators of the target market.
- Experience managing a multi functional team.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
Interested and qualified candidates should:Click here to apply
Job Title: Mobile App Developer
Location: Yaba, Lagos
Employment Type: Full-time
Purpose Statement
- We are looking to hire a Mobile App Developer to create, maintain, and implement the source code to develop mobile apps and mobile platform programs that meet the needs and requirements of our business using computer programming languages.
Key Deliverables
- Support the entire application lifecycle (concept, design, test, release and support).
- Produce fully functional mobile applications writing clean code.
- Gather specific requirements and suggest solutions.
- Write unit and UI tests to identify malfunctions.
- Troubleshoot and debug to optimize performance.
- Design interfaces to improve user experience.
- Liaise with Product development team to plan new features.
- Ensure new and legacy applications meet quality standards.
- Research and suggest new mobile products, applications and protocols.
- Stay up-to-date with new technology trends.
Preferred Qualifications
- Bachelor's Degree in Computer Engineering or related field.
- Relevant training & certifications.
- 3 - 5 years of experience as a in a Fin-tech.
Preferred Requirements
- Proven work experience as a Mobile developer.
- Demonstrable portfolio of released applications on the App store or the Android market.
- In-depth knowledge of at least one programming language like Swift and Java.
- Experience with third-party libraries and APIs.
- Familiarity with OOP design principles.
- Excellent analytical skills with a good problem-solving attitude.
- Ability to perform in a team environment.
- B.Sc Degree in Computer Science or relevant field.
Interested and qualified candidates should:Click here to apply
Job Title: Product Manager
Location: Yaba, Lagos
Employment Type: Full-time
Purpose Statement
- We are looking to hire a product manager, responsible for managing the product throughout the Product Life Cycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products. It also includes working with sales, marketing and support to ensure revenue and customer satisfaction goals are met.
- The Product Manager’s job also includes ensuring that the product and marketing efforts support the company’s overall strategy and goals.
Key Deliverables:
- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- Create buy-in for the product vision both internally and with key external partners
- Develop product pricing and positioning strategies
- Translate product strategy into detailed requirements and prototypes
- Scope and prioritize activities based on business and customer impact
- Work closely with engineering teams to deliver with quick time-to-market and optimal resources
- Drive product launches including working with public relations team, executives, and other product management team members
- Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
- Act as a product evangelist to build awareness and understanding.
Preferred Qualification
- Bachelor's Degree in Computer engineering or related field.
- Relevant training & certifications.
- 3 - 5 years of experience as Product Manager in a Fin-tech
Preferred Requirements:
- Demonstrated success defining and launching excellent products
- Excellent written and verbal communication skills
- Excellent teamwork skills
- Proven ability to influence cross-functional teams
- Focus on efficiency, user experience, and process improvement.
- Excellent project and time management skills.
- Strong problem solving and verbal and written communication skills.
- Proven work experience in product management
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
Interested and qualified candidates should:Click here to apply
Job Title: Software Tester
Location: Yaba, Lagos
Employment Type: Full-time
Purpose Statement
- We are looking to hire a Software Tester responsible for the quality of software development and deployment. They are involved in performing automated and manual tests to ensure the software created by developers is fit for purpose.
- The Software Tester will conduct tests, analyze the results, and report observations to the design team. You may also interact with several teams in order to understand the requirements of the product.
Key Deliverables:
- Analyzing users stories and/use cases/requirements for validity and feasibility
- Collaborate closely with other team members and departments
- Execute all levels of testing (System, Integration, and Regression)
- Design and develop automation scripts when needed
- Detect and track software defects and inconsistencies
- Apply quality engineering principals throughout the Agile product lifecycle
- Provide support and documentation
- Reviewing software requirements and preparing test scenarios.
- Executing tests on software usability.
- Analyzing test results on database impacts, errors or bugs, and usability.
- Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
Preferred Qualifications
- Bachelor's Degree in Computer engineering or related field.
- Relevant training & certifications.
- 3 years of experience as a Software Tester in a Fin-tech company.
Preferred Requirements:
- Ability to work in a fast-paced environment with minimal supervision
- Up-to-date knowledge of software test design and testing methodologies.
- Working knowledge of test techniques and compatibility with various software programs.
- Working knowledge of programming.
- Excellent communication and critical thinking skills.
- Good organizational skills and detail-oriented mindset.
Interested and qualified candidates should:Click here to apply
Application Deadline 10th May, 2021.