Ongoing Recruitment at LifeBank Nigeria

LifeBank is a healthcare technology and logistics company that’s in the business of saving lives. We believe that no African should die from a shortage of essential medical products at the hospital level, and we are on a mission to solve this. LifeBank is currently working on the blood shortage problem in Nigeria by connecting hospitals to blood banks, and blood banks to donors. We do this by hosting blood drives and by delivering blood in less than 55 minutes, in a WHO and EU recommended cold-chain, to hospitals. We are recruiting to fill the position below: Job Title: Customer Service Officer Location: Nigeria About the Role

The Customer Service Officer will be the first line of contact for LifeBank customers
The role will handle customer enquiries and resolve complaints through the call center.

Key Responsibilities

Answer calls, emails and web chat enquiries from prospective customers
Provide customers with accurate product and service information
Receive orders and schedule dispatch of blood and blood products
Establish priorities and sequences for the ordering, processing and dispatching of customer requests
Ensure compliance with set standards of customer service when conversing with clients
Help achieve sales objectives by making telesales and utilizing upselling opportunities
Create and update customer profile/accounts to allow for easy resolution of customer problems
Escalate complex issues to more experienced call center operators for proper resolution
Maintain records of inquiries or complaints as well as logs of interaction with customers
Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
Go the extra mile to build and maintain positive trust relationship with clients
Perform all other duties as assigned

Requirements Educational Qualification:

B.Sc or HND in Hausa Language (skills compulsory), English, Mass Communication, or any related discipline

Experience:

1-2+ years in a customer service or similar role

Skills and Abilities:

Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situations appropriately
High proficiency in MS office suite
Must be able to prepare management reports and correspondence
Good knowledge of administrative and clerical processes/li>
Good stress and time management skills

Personal Attributes:

Highly organized and detailed
Passion for people
Very tech savvy and knowledgeable of current trends
Loves to talk and socialize
Has high energy levels
Attention to detail
Technology industry awareness

Work Environment

Work in the office on a shift system
Spend most of the working time at a computer wearing a telephone headset.

Job Title: Dispatch Rider Location: Abuja About the Role

The Dispatch Rider will be responsible for delivering essential medical products to health facilities.

Key Responsibilities

This positions offers support to operations and marketing units.
Dispatch of company's documents/items to appropriate destinations as requested.

Requirements Educational Qualification:

Minimum SSCE/OND/Diploma in Business Administration or related field.

Experience:

At least 2 - 3 years experience in similar role.

Skills and Abilities:

Ability to multitask
Result-oriented team player with exceptional motivation and interpersonal skills.
Good written and verbal communication skills
Should possess a valid Lagos State based dispatch driver’s license and driver's licence./li>
Must have good knowledge of Lagos routes.

Personal Attributes:

Have a deep desire to work in the start up industry
Highly organized and detailed
Passion for people
Very tech savvy and knowledgeable of current trends

Work Environment:

Might be required to work overtime, on weekends
Available to work shift
Should reside in Abuja

Reporting Relationships:

Will report to the City Lead

Job Title: Digital Marketing Representative Location: Nigeria About the role

The Digital Marketing Representative would be responsible for the planning and implementation of LifeBank’s social media strategy.
He/she will develop new ways of increasing the number of donors on the LifeBank platform.
He/she will work to grow the voluntary donors base of the company, foster relationships and develop new opportunities for LifeBank's community department.
He/she will work directly with the Sales and Growth departments to develop campaigns that will help LifeBank reach her goals.

Key Responsibilities

Work in line with company policy to achieve set targets and outcomes within schedule
Develop and implement digital marketing campaigns
Oversee a social media strategy; Create and manage link building strategies, content marketing strategies, and social media presences; develop engaging online content including forums, videos, graphics, and blogs; monitor and analyse content success
Write and optimise content for the website and social networking accounts such as Facebook, Twitter and Instagram
Track and analyse website traffic flow and provide regular internal reports
Keep abreast of new social media sites, web technologies, and digital marketing trends; evaluate new technologies and implement these new technologies in developing campaigns and update current campaigns to include new information; ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing
Attain key performance indicators such as reducing the website bounce rate, increasing dwell time and improving conversion
Write copy for email marketing campaigns; develop and implement email and social media marketing campaigns
Develop and implement SEO and PPC strategies
Innovate and present new marketing platforms and strategies
Forecast marketing campaign growth and ROI for marketing campaigns
Use Google Analytics, Google AdWords, and other relevant sites
Drive traffic to company pages thus increasing donor signups and donations.

Requirements Educational Qualification:

University graduate and have undergone NYSC.

Experience:

Minimum one year experience in similar role.

Skills and Abilities:

Editing and writing skills: proficient in devising and editing content for various digital(Social media) platforms.
Excellent video editing skills
Strong knowledge of search engine optimization, PPC, Google Analytics, etc.
Advanced Word and Powerpoint skills
Project management skills: Proficient at handling time-sensitive projects and meeting deadlines
Result-oriented team player with exceptional motivation and interpersonal skills.
Basic knowledge of graphics design

Personal Attributes:

Have a deep desire to work in the Health-Tech industry
Sociable and friendly
Confident and pleasant
Very tech savvy and knowledgeable of current trends
Loves a challenge

Work Environment:

Work in the office on a shift system
May be required to work weekends
Would be required to attend company event.

Job Title: Medical Sales Representative Location: Abuja Reports to: The City Lead Job Description

The Medical Sales and Operations Representative will be responsible for promoting LifeBank and its products to hospitals and blood banks.
She/he will build market positions for LifeBank by identifying, developing and negotiating business relationships that translate into sales.
S/he will work to grow the client base of the company, foster client relationships and develop new opportunities for LifeBank’s products and services.

Key Responsibilities

Schedule and conduct sales appointments with key resource personnel of hospitals and blood banks to sell LifeBank products.
Conduct research to identify potential clients for LifeBank and notify management if special attention is required
Work with the marketing and sales lead to prepare and deliver suitable sales pitches, proposals and presentations to prospective LifeBank customers
Work in line with company policy to achieve set sales targets and outcomes within schedule
Establish, develop and maintain positive business and customer relationships
Provide daily call reports as well as weekly and monthly report of sales efforts in marked sales territory
Organize sales campaigns to create awareness and increase product publicity
Regularly follow up with signed hospitals and blood banks to ensure they are using the app and placing orders
Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
Recommend changes in products, service, and policy by evaluating results and competitive developments including pricing, new products and delivery schedules
Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector
Develop and implement strategies for expanding customer base as well as minimizing clientele attrition
Coordinate all issues with key clients between sales, fulfillment and customer support
Stay informed about the activities of health services in a particular area.
Perform other duties as assigned

Requirements Educational Qualification:

B.Sc or M.Sc in Marketing, Business, Finance.

Experience:

1-2 years experience in direct sales,
Experience in the medical industry a plus
Record of substantial achievement of territory quotas with knowledge of a CRM tool

Skills and Abilities:

Highly analytical with a drive for numbers
Good networking, prospecting and closing skills
High level of professionalism
Result-oriented team player with exceptional motivation and interpersonal skills.
Relationship management skills and openness to feedback
Excellent selling, communication and negotiation skills
Good written and verbal communication skills
High proficiency in MS Office Suite
Must be able to prepare management reports and correspondence
Good initiative, time and stress management skills

Personal Attributes:

Have a deep desire to work in the start up industry
Sociable and friendly
Confident and pleasant
Very tech savvy and knowledgeable of current trends
Loves a challenge

Work Environment:

Work in the office
Visit prospective client sites
Will be required to write proposals and reports
Might be required to work overtime, on weekends and travel if necessary
Should reside in Abuja.

Job Title: Finance Officer Location: Nigeria About the Role

The Finance Officer is responsible for maintaining the financial and accounting function. He or she will be tasked with preparing financial statements, maintaining cash controls, preparing the payroll and managing the company’s expenses.

Key Responsibilities

Posting journal entries and updating financial statements
Maintaining accounts receivables and accounts payables
Petty cash management
Daily reconciliation of all company transactions
Responsible for bank statement reconciliation
Manage specialized information, reports, clients billing and creating invoices, tracking of projects etc
Daily deposit of all cash/cheque transactions at the bank
Filing of all relevant company documents
Work on other tasks as assigned by team lead

Requirements Educational Qualification:

B.Sc/HND in Accounting or other related discipline.

Experience:

1-2 years experience in a similar role

Skills and Abilities:

Have good communication skills
Be able to gain people's confidence and put them at ease
Be persuasive, persistent and patient
Be able to cope with pressure
Be flexible and adaptable
Have a mature personality
Have good organisational and administrative skills
Have the ability to prioritise
Have good IT skills
Be able to work to deadlines

Personal Attributes:

Must have a high degree of integrity and accountability
Ability to work well with others
Reserved and introspective
Have a deep desire to work in the start up industry
Technology industry awareness
Highly organized and detailed
Passion for people

Work Environment

Work in the office
Work with computers
Will be required to write reports
Would be required to handle cash

Reporting Relationships:

Will report to the Finance Lead.

Job Title: Community Officer Location: Abuja About the Role

The Community Officer will be responsible for promoting LifeBank’s work with improving blood donations.
She/he will develop new ways of increasing number of donors on the LifeBank platform.
She/he will work to grow the voluntary donors base of the company, foster relationships and develop new opportunities for LifeBank’s community department.

Key Responsibilities

Work in line with company policy to achieve set targets and outcomes within schedule
Regularly follow up with voluntary donors to ensure they are using the app and making donation appointments.
Respond to enquiries from donors via web forums, whatsapp, phone calls etc
Suggest and implement strategies for expanding donor base.
Provide weekly and monthly reports
Attend company events
Make recommendations to superiors.
Perform other duties as assigned

Requirements Educational Qualification:

Bachelor's degree in any course relating to Health Sciences

Experience:

Graduate awaiting or currently undergoing the National youth service corp

Skills and Abilities:

Highly analytical
Good networking, prospecting and closing skills
High level of professionalism
Result-oriented team player with exceptional motivation and interpersonal skills.
Relationship management skills and openness to feedback
Excellent communication skills
Good written and verbal communication skills
High proficiency in MS Office Suite
Must be able to prepare reports and correspondence
Good initiative, time and stress management skills

Personal Attributes:

Have a deep desire to work in the health-tech industry
Sociable and friendly
Confident and pleasant
Very tech savvy and knowledgeable of current trends
Loves a challenge

Work Environment

Work in the office
Visit hospitals when required
Will be required to write proposals and reports
Will be required to attend company events
Should reside in Abuja

Job Title: HR and Admin Representative Location: Nigeria Reporting Relationships: Operations Lead and CEO About the role

The HR and Admin Representative will be responsible for day-to-day administrative and HR functions within LifeBank.

Key Responsibilities

Provides job candidates by publishing job ads, screening, interviewing and shortlisting candidates and removing the job ads
Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases
Orients new employees by providing orientation information packs; reviewing company policies; and gathering other payroll information;
Documents human resources actions by completing forms, reports, logs, and records.
Assist payroll unit by providing relevant employee information (e.g. leave of absence, sick days and work schedules)
Answer employees queries about HR-related issues
Develop training and onboarding material
Prepare reports and presentations on HR-related metrics like total number of hires by departments, turnover rates etc
Write and distribute email, correspondence memos, letters and forms
Develop and maintain employees filing system
Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly
Implement and monitor programs as directed by management, and see the programs through to completion
Maintenance of office equipment, including computers, copy machines etc
Maintain office supplies by checking inventory and order items
Maintain a safe and clean working environment