Latest Job Openings at Critical Rescue International, 22nd February, 2019
Critical Rescue International (CRI) was founded in 2001 as Nigeria’s first advanced paramedic (Emergency Medical Services) company. Over the ensuing years, we have developed a strong international reputation in the areas of health information and advice, medical assistance, primary healthcare, emergency and non-emergency medical response, benefits administration, and industrial health services.
We are recruiting to fill the position below:
Job Title: Mental Health Counsellor
Location: Lagos
Responsibilities
The main responsibilities of Mental Health online counselor cover crisis intervention, mental health education, psycho-education, supportive counseling and psychotherapy. They help people deal with mild to moderate life stressors or overwhelming situations; they are also trained to make referrals in more severe cases. For example, they might help clients through grieving, transition, stress management, anxiety, depression, treatment adherence etc. in addition to:
- Answering incoming client phone calls and take appropriate action for each call
- Using company policies to determine if there can be an immediate resolution to a client issue or if that issue requires managerial input
- Collecting information about clients through telephone interviews
- Evaluating clients’ needs and create a custom engagement plan
- Providing counseling with emphasis on wellness
- Working with employees to promote optimum mental health.
- Helping individuals deal with addictions and substance abuse; family, parenting, and marital problems; suicide; stress management; problems with self-esteem; and issues associated with aging and mental and emotional health
- Encouraging clients to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves and their relationships via online platforms.
- Teaching coping mechanisms, adjusting to life, and making changes - via online media
- Guiding clients in the development of skills and strategies for dealing with their problems.
- Helping clients/employees with the resources needed to reach personal goals
- Monitoring client’s progress and adjust their engagement plan as needed
- Discussing with individual patients their plans for life after counseling.
- Maintaining customer satisfaction ratings based on explicit criteria set forth by the company
- Maintaining adequate client call database, maintaining confidentiality of records relating to clients' treatment.
- Preparing and maintaining all required treatment records and reports, with emphasis on confidentiality.
- Evaluating the effectiveness of counseling programs and clients' progress in resolving identified problems and moving towards defined objectives.
- Attending mandatory training sessions to stay updated on product or company policy changes
- Learning about new developments in their field by reading professional literature, attending courses and seminars, and establishing and maintaining contact with other social service agencies.
- Communicating and reporting to their Line managers
Person Specification
Competency requirements:
- Indicators:
- Personal values
- Passionate about Mental Health
- Understands concept of wellbeing and promotes mental health wellbeing
- Commitment to own personal and team development
Education & Qualifications
- A good Bachelor’s degree and a Master’s degree in Clinical Psychology, Medical Social Work or Mental Health Counseling
- In addition, therapists should possess a certification or training in the use of a specialized therapeutic technique such as; Cognitive Behavioral Therapy, Existential-Humanistic Therapy, Dialectical Behavioral Therapy, Psychodynamic, Life Coaching, or Acceptance and Commitment Therapy, Mindfulness.
- Must have completed the N.Y.S.C
- Membership of appropriate professional bodies such as the Nigerian Association of Clinical Psychologists (NACP).
Experience and Abilities:
- At least 18 months year post-qualification/Internship experience in counseling and client management
- Excellent interpersonal communication skills
- Ability to empathize with clients
- High level of professionalism
- Strong problem-solving abilities
- Knowledge in Employee Wellness Initiative, stress management etc.
- Experience in writing assessments and reports to monitor client progress
- Strong computer skills
- Ability to leverage internal and external resources as part of a client treatment plan
- Ability to respond promptly, yet calmly, to crisis situations and quickly build rapport with callers
- Must demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to correctly assess serious issues, such as the potential for suicide or harm to others
- Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.
- Willingness to work on-call
- Must be available to work on some holidays and weekends
- Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
- Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.
Job Title: Business Development Manager
Location: Lagos
Person specification
Competency requirements:
- Indicators:
- Personal values
- Passionate about Mental Health
- Understands concept of wellbeing and promotes mental health wellbeing
- Is committed to service user leadership
- Commitment to own personal development
Education & Qualifications
- Bachelor’s degree in Psychology, Social Work, or Counselling and an MSc. in Clinical Psychology level or Should have an MBBS and should have completed a residency program in Psychiatry
- An MBA, a Master’s degree in health Administration, Business or Economics would provide an added advantage
- Educated to equivalent first-degree level or appropriate experience
- Project management skills/qualifications would provide an added advantage
Experience and Abilities:
- Proven track record in leading on Projects within the mental health and wellness
- Knowledge of EAP
- Demonstrated track record of ability to create multi-year strategic planning and proforma documentation for new/existing service lines.
- Expertise in managed care and government reimbursement environment. Adept in abstract analysis and interpreting financial pro formas, and utilization information relative to hospital services, to evaluate reasonable opportunities for growth.
- Comprehensive knowledge of physician relations and demonstrated ability to work with/lead clinical teams to achieve growth objectives.
- Proven revenue generation skills, computer software applications knowledge, and familiarity with industry analytic database tools.
- Ability to write high quality proposals
- Experience of putting together viable budgets for new business
- Ability to lead and motivate a project team to get the best out of individuals
- Understanding of services for people with Mental Health issues.
- Experience of working closely with operations department
- Identify and follow up business development opportunities, and make recommendations on how best to implement new projects and which opportunities to prioritise.
- Maintain and develop good working relationships with a wide range of partner organisations
Skills:
- Strong interpersonal, oral and written skills
- Ability to critically evaluate business development opportunities
- Ability to plan workload considering conflicting priorities and deadlines
- Ability to work effectively to deadlines and support others to meet tight deadlines
- Excellent presentation business pitching skills
- Ability to use Microsoft Office Suite or equivalent to analyse data and prepare professional documents
- Managing others
- Experience of encouraging the development of staff at all levels
- Ability to encourage innovation and continuous improvement when managing projects
- Ability to coach and mentor team
- Managing relationships
- Encourages team working and skills sharing
- Encourages an open, positive and outward-looking culture by role modelling
- Acts at all times as a brand ambassador
Job Title: Mental Health Operations Manager
Location: Lagos
Person Specification
Competency requirements:
- Indicators:
- Personal values
- Passionate about Mental Health
- Understands concept of wellbeing and promotes mental health wellbeing
- Commitment to own personal and team development
Education & Qualifications
- Bachelor’s degree in Psychology, Social Work, or Counselling and an MSc. in Clinical Psychology level or Should have an MBBS and should have completed a residency program in Psychiatry
- Certifications and knowledge in the use of psychological assessment tools and psychotherapy
- Ability to keep up with current trends of practice
- Must have completed the N.Y.S.C
Experience and Abilities:
- At least three years’ experience in developing and executing mental health services
- Knowledge of EAP and Psychometric testing
- Project management skills and experience Proven track record in leading on Projects within the mental health and wellness
- Ability to write high quality proposals and service reports
- Able to Establishes staff and provider schedules, allocation of staff, and assures effective patient care. Works with Administration to ensure
- Understands how to create and alter provider templates
- Able to orientate and rotate office staff through various office duties to ensure cross coverage in all job areas.
- Able to set departmental goals and monitor staff progress toward goals.
- Able to conduct and manage office staff meetings regularly.
- Able to ensure patient satisfaction surveys are distributed and results tallied and reported monthly.
- Able to ensurethat service provider templates are used appropriately.
- Able to administer HR policies and procedures and ensure staff compliance.
- Able to ensure staff meets deadlines on projects assigned i.e. annual training, health requirements.
- Experience of putting together viable budgets for mental health services
- Ability to lead and motivate a project team to get the best out of individuals
- Understanding of services for people with Mental Health issues.
- Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
- Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.
- Ability to monitor service operations
- Experience in training and research
Skills:
- Strong interpersonal, oral and written skills
- Ability to critically evaluate business development opportunities
- Ability to plan workload considering conflicting priorities and deadlines
- Ability to work effectively to deadlines and support others to meet tight deadlines
- Excellent presentation skills
- Ability to use Microsoft Office Suite or equivalent to analyse data and prepare professional documents
- Managing others
- Experience of encouraging the development of staff at all levels
- Ability to encourage innovation and continuous improvement when managing projects
- Ability to coach and mentor team
- Managing relationships
- Encourages team working and skills sharing
- Encourages an open, positive and outward-looking culture by role modelling
How To Apply
Interested and qualified candidates should send their Application along with CV and copies of all supporting documents merged into one pdf file to:
[email protected]