Latest Jobs at Productive People Limited

Productive People is a technology-enabled recruitment partner that focuses on helping our clients locate specialist talent, across all markets in Africa. By the use of our deep market insight and process excellence, we are able to deliver an unbeatable service within any given timescale. Our belief is that our customers should never have to choose between the quality of candidate and time to hire. We are recruiting to fill the position below:   Job Title: I.T Manager Location: Lagos Job Description/Job Summary

• You will act as the domain-expert on the five core IT technologies (services) provided by Group IT: Contact Center platforms, networking, end user devices, identity management and cloud integrations. Responsible for the design and implementation of new services, maintenance and daily operations. Group IT is part of the Digital Platforms department of ZOLA Electric.
• Support Country Organizations with domain expertise on core IT tech.
• Process Tier2 and Tier3 tickets and coordinate vendor support
• Design and implement processes and tools to maintain a secure IT environment that operates in compliance with corporate policy and local legislation
• Maintain a secure ‘patch-level’ and configuration of software and systems
• Establish and maintain documentation for services in scope
• Ensure availability and performance of services; monitor, optimize and report in close cooperation with vendors and other functions within Digital Platforms
• Keep software on end user devices up to date
• Coordinate and execute all changes around the services in scope
• Advise the organization on the optimal use of the services
• Contribute to the implementation of improvements
• Monitor system events and the configuration of the environment, perform audits, action outcomes and make report
• Support Country Organizations with monitoring and compliance
• Lead and execute IT projects of services in scope
• Provide domain support with the roll-out and sourcing of new applications, services and hardware

• Bachelor's degree in Computer Science or related field
• A minimum of 5 years of relevant work experience in a similar work environment and/or position
• Certified Network CCNA, CMNO or comparable
• Expert knowledge of network protocols (IP, WiFi, ethernet)  and associated components (firewalls, routers, etcetera)
• Expert of IT hardware and associated user computing environments (Android, MS Windows 10, macOS)
• Expert on device management, application packaging and endpoint security
• Solid understanding of contact center and voice/video/telephony technology
• Foundation knowledge of software engineering and systems architecture
• Basic API programming: Python, Java
• Basic BI and data skills to produce reports based on small data sets
• Discrete, able to handle confidential information
• ISSEP certified or comparable
• Experience managing contact center infrastructure and systems (Genesys)
• Ability to build and maintain API integrations
• IT service management, understanding of ITIL and Lean/IT concepts, terms and processes
• Expert on IT security concepts, audit and standards
• Excellent communication and writing skills
• Demonstrated ability to structure and produce technical documentation
• The ability to work well in a distributed and international team
• Analytical, excellent problem solving skills
• The ability to plan and prioritize workload
• Customer focused, understands customers and takes a proactive approach to meeting their needs in an effective and timely manner
• Identifies opportunities to optimize cost  and improve customer service and satisfaction
• Fluent in English.

• We are in need of a talented Content Writer interested in the field of careers, employment and recruitment to create compelling posts. We’re looking for someone who will help us drive more value through online content.
• The ideal candidate should have a proven track record of producing pieces that increase engagement and drive leads
• This position requires a high level of creativity, as well as the ability to use data-driven insights to write better material
• The successful candidate should also be detail-oriented and committed to meeting tight deadlines.

• Research industry-related topics (combining online sources, interviews and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website blog and medium account content.

• Proven work experience as a Content Writer, Copywriter or similar role
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress/Medium)
• Ability to meet deadlines
• B.Sc in Marketing, English, Journalism or related field.
• Not more than 28 years old.