Key Account Manager at Layer3


Layer3 is one of the fastest growing network and security infrastructure companies in West Africa, providing award-winning services, including managed and cloud services, network security, IT infrastructure management, virtualization and mobile device management solutions.

Our unique model integrates best-of-breed technologies from global leaders such as Juniper Networks, Blue Coat, Polycom, AirWatch, F5, Extreme Networks and VMware, coupled with our next-generation metro fiber networks, to offer unparalleled services and after sales support to some of the most demanding customers.

We are recruiting to fill the position of:

 

 

Job Title: Key Account Manager

Location: Abuja
Employment Type: Full Time
Job Grade: Mid to Senior Level
Department: Sales
Reports To: Head of Sales

Job Purpose

  • The Key Account Manager is responsible for managing key accounts, maintaining a long-term relationship with accounts, and maximizing sales opportunities within them. He/she will need a high level of innovation and eager mind in order to research, propose, and sell services and respond effectively to clients’ queries.
  • The Key Account Manager will hold end-to-end process ownership of all Layer3 client’s life-cycle from Prospecting, Acquiring, Conversion (closing the deal), Retention, and Loyalty. He/she must be an energetic, detailed, and customer-focused person with the ability to prioritize work, liaise with team members, and work as an individual to achieve targets and complete goals.
  • The primary objective is to develop strategic partnerships with key account decision-makers to drive revenue and position Layer3 for larger wins in the future.

Duties and Responsibilities

  • Focusing on growing and developing existing clients, together with generating new business.
  • Develop, penetrate and maintain relationships with key decision-makers at existing key accounts through regular planned contact
  • Meet and exceed yearly sales targets.
  • Playing an integral role in new business pitches and hold responsibility for the effective onboarding of new clients.
  • Calculate and issue client quotations;
  • Negotiate tender and contract terms to meet both client and company needs;
  • Administer client accounts
  • Analyzing costs and sales
  • Record and maintain client contact data
  • You will act as the key interface between the customer and all relevant divisions.
  • Write business plans for all current and opportunity tender businesses.
  • Develop a solid understanding of all unique purchasing/sourcing processes, procedures, and decision criteria to formulate a strategic account penetration plan detailing the actions necessary to effectively and profitably close orders with each account.
  • Analyze customer needs and identify product solutions to fit needs, desires, and budgets.
  • Search for new clients and create a database of prospects that will benefit from company products or services and maximize customer potential in designated regions.
  • Develop long-term relationships with customers
  • Manage and interpret customer requirements - speaking with clients to understand, anticipate and meet their needs;

Performance Indicators:

  • Achieve quarterly sales target
  • Provides quarterly sales figure to determine budget projections
  • Provide reports on new clients demanding for the company’s products
  • Organize and plan work to meet deadlines
  • Establish and maintain working relationships with colleagues, staff in other departments, and members of the public.
  • Input data regarding quotations and sales into ERP software (with 0% error rate)
  • Prepare weekly reports and track sales projections
  • Prepare monthly sales report 

Qualifications & Experience

  • University Degree or its equivalent, preferably in Business, Computer / Electrical / Electronics Engineering or Computer Science is required
  • Three or more years field sales and amount management professional experience with an ICT Solutions Provider
  • Relevant experience in the sale of IT services with knowledge of solutions from major OEMs such as Juniper Networks, F5, Cisco and VMware will be an added advantage
  • Strong experience selling to the public sector and NGOs will be an advantage.

Key Skills Required:

  • Strong account management and relationship-building skills.
  • Experience in managing major national accounts.
  • Highly self-motivated.
  • Sound judgment and good business sense
  • Team working ability
  • The ability to build relationships with clients quickly
  • Analytical and problem-solving skills
  • Resilience and tenacity
  • Independence.
  • A solid sales background;
  • Ability to research and quickly disseminate information
  • Excellent customer service skills
  • Excellent skills in business and report writing
  • Excellent communicator

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply