Jumia Nigeria Job Vacancies, October 2014

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Jumia is Nigeria's number one online shopping destination where you can shop the widest selection of electronics, fashion, home appliances, kid's items and more in Nigeria and have them shipped directly to your home or office at your convenience!

We offer free nationwide delivery, free returns and have several convenient payment options to choose from, either with your debit/credit cards or cash on delivery. With affordable prices and great products, Jumia lets you enjoy an awesome shopping experience with your order sent directly to your doorstep. No muss, no fuss, super convenience guaranteed.

Jumia is recruiting to fill the vacant position below:

Job Title: HR Office Assistant

Location: Nigeria

Introduction to the role
As HR Office Assistant, you will support the HR team in delivery key HR responsibilities relating to staff welfare and retention, recruitment and selection, compensation and benefits.

We are looking for an open-minded and outgoing person with extensive marketing and event management experience.

Your areas of responsibility include:

• Assist with recruitment process. May assist with contacting and maintaining communication with candidates through arranging phone interviews and scheduling interviews for managers.
• Support with managing relationship with HMO provider, Pension Registration of Staff as well as effecting changes when necessary.
• Timely escalation and resolution of Medical issue and ID Card Issues relating to all employees.
• Responsible for Exit Interviews and other exit formalities.
• Maintaining the personal profile of employees by updating changes on Excel Sheet and filing documents in employees’ file.
• Ensure data integrity in Jumia’s Human Manager Systems (HMS).
• Provide frequent customer service regarding payroll, benefits, employee relations, etc.
• Support with administering HR-related documentation, such as contracts of employment, pension and health insurance, leave and holiday tracking , managing communication with mobile service provider and general employee services.

Qualifications and Requirements

• Minimum of 1 year experience in, HR Management, Office Administration or Project Management.
• Exceptional networking and recruitment skills.
• Ability to communicate effectively with internal and external stakeholders.
• Excellent PC User Skills (MS-WORD, MS-Excel, MS-PowerPoint)
• Strong analytical and people skills

What we offer

• A unique education in working in a leading company in a new industry in Nigeria and Africa.
• Become part of a highly professional and dynamic team working around the world.
• An attractive salary package.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Job Title: Dispatcher

Location: Nigeria

Introduction to the role
We are looking for talented people to join our team and embark on an exciting journey in the dispatch unit.

As a Dispatcher you will work directly with and report to the Dispatch Manager to schedule and dispatch drivers, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs.

Your areas of responsibility include:

• Relay work orders, messages, and information to or from supervisors, and field inspectors.
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service.
• Prepare daily work and run schedules.
• Receive and reconcile drivers and goods for delivery.
• Oversee all communications within specifically assigned territories.
• Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Prepare and report 3PL contract based on QCDP (Quality, Cost, Delivery and Productivity)
• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.

Qualifications and Requirements

• Bachelor’s Degree and Minimum of 1 year experience in supply chain and 6 months experience in Operations.
• Have a customer-centric attitude with the ability to prioritize tasks.
• Show attention to detail and the ability to follow processes and procedures 100% accurately.
• The ability to concentrate on a task over a period of time without being distracted.
• Should have the ability to work within set timelines in a constantly innovative workplace.
• Can work with less supervision.
• The preferred candidate must be willing to run on shift (particularly night shift).
• Good understanding of the English language, both written and verbal.
• Strong analytical skills.
• Candidate should be a team player and demonstrate positive thinking, a good work ethic and company loyalty.
• Candidates should be familiar with use of MS Word, MS Excel and MS Outlook.

What we offer

• A unique education in working in a leading company in a new industry in Nigeria and Africa.
• Become part of a highly professional and dynamic team working around the world.
• An attractive salary package.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Job Title: Maintenance Manager

Location: Nigeria

Introduction to the role
The Maintenance Manager of Jumia Nigeria is responsible for performing repair work and installations, rebuilding and overhauling of machines and equipment.

Your areas of responsibility include:

• Make sure everything in the warehouse is fixed and usable
• Fix any kind of infrastructure/equipment problem in the warehouse autonomously
• Repair any kind of problem immediately and proactively, without or with limited supervision
• Manage contracting work ensuring all the objectives are met in the agreed deadline and budget
• Initiates, implements, and manages the warehouse maintenance program based on best practices in the industry, with an emphasis on planning/scheduling and preventive/predictive maintenance.
• Troubleshoots and diagnoses any problems with warehouse infrastructure
• Determines need for repairs and makes repairs and adjustments necessary to warehouse functioning.
• Performs repair and maintenance work on all systems of machinery and equipment
• Assigns work, instructs and supervises contractors or own staff performing maintenance work.
• Troubleshoots electrical problems.
• Obtains materials, tools and supplies for department as needed.
• Performs clean-up and general housekeeping duties for Jumia Warehouse.
• Uses proper material handling equipment as required for the safe lifting and moving of equipment
• Maintains constant watch for any safety problem or possible unsafe work practice so as to work in the most safe, accident-free manner possible.
• Maintains a clean, organized and safe work area.
• Performs other functions and duties as assigned or necessary.

Preferred Experience
Extensive experience in warehouse or plant maintenance gained at third party logistics provider, FMCG, conglomerate or other well-established company with national and international presence.

Qualifications and Requirements

• Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
• Bachelor’s degree in a related field
• Show attention to detail and the ability to follow processes and procedures 100% accurately.
• The ability to concentrate on a task over a period of time without being distracted.
• Should have the ability to work within set timelines in a constantly innovative workplace.

What we offer

• A unique education in working in a leading company in a new industry in Nigeria and Africa.
• Become part of a highly professional and dynamic team working around the world.
• An attractive salary package.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Job Title: HR Recruitment Associate

Location: Nigeria

Introduction to the role
As HR Recruitment Associate, you will be at the centre of Jumia’s growth; your role will support the recruitment process through candidate sourcing, managing interview logistics and striving to improve the overall candidate experience.

Your areas of responsibility include:

• Sourcing and attracting candidates locally, regionally and internationally through networking, direct approach, referrals, university relations, etc.
• Managing interview process including scheduling, tracking and informing candidates of progress of their application.
• Support with interview process for all position by administering tests, and providing interview logistics for managers to successfully deliver quality interview experiences to all candidates.
• Conduct regular follow-up with managers to determine the current state of each candidates’ application.
• Provide weekly reports on all positions you are managing within the recruitment team.
• Support in managing a database of qualified candidates for open positions and in advance of need.
• Improving the customer experience with customers broadly defined as candidates, new hires, hiring managers, and recruiters.
• Continuous follow-up with managers to confirm staffing plans and candidate needs are met.

Qualifications and Requirements

• Minimum of 1 year experience in recruitment, HR Management, Talent Sourcing.
• Exceptional networking and recruitment skills.
• Ability to communicate effectively with internal and external , partners and clients.
• Strong drive and unwavering discipline.
• Strong analytical and people skills.

What we offer

• A unique education in working in a leading company in a new industry in Nigeria and Africa.
• Become part of a highly professional and dynamic team working around the world.
• An attractive salary package.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Job Title: Customer Service Agent

Location: Nigeria

Job Description
Introduction to the role:

• As a Customer Service Agent you will be part of the Customer Service team in Jumia Nigeria the leading online platform in Africa.
• We are looking for an open-minded and outgoing person with extensive marketing and event management experience.

Your areas of responsibility include:

• Assisting selling processes for our customers and generating additional Sales
• Coordinating information to customers browsing our websites during store discovery, order and checkout.
• Including after sales support.
• Performing phone conversations with customers to answer their questions, provide information and advise them.
• Handling special requests and complaints of customers
• Collecting and storing useful data within our backend system
• Ensuring follow up through emails, phone or any required means.

Qualifications and Requirements:

• Customer Service experience.
• Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
• Ability to foster and maintain relationships with individuals.
• Excellent negotiation skills and strong communication skills - proven results with key decision makers
• Willingness to work well in a team
• A large network (friends, family, contacts etc.)
• Bachelor Degree.

What we offer:

• A unique education in working in a leading company in a new industry in Nigeria and Africa.
• Become part of a highly professional and dynamic team working around the world.
• An attractive salary package.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of
• leaders for our future internet ventures.

Job Title: B2B2C Sales Associate

Locations: Lagos or Abuja

Introduction to the role
As B2B2C Sales Associate, you are required to achieve maximum sales profitability, growth and account penetration within an assigned market segment by effectively selling the company’s products to existing and potential customers. As a B2B2BC associate, you will report directly to the Sales manager and will be based either in Lagos or Abuja. You will be part of Jumia’s sales team.

Your areas of responsibility include:

• Promotes, sells, and secures orders from existing and prospective customers through a relationship-based approach.
• Personally contacts and secures new business customers.
• Demonstrates products to existing and potential customers and assists them in selecting those best suited to their needs.
• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned market segment to generate new business revenue for the organization’s products.
• Makes telephone calls and in-person visits to existing and prospective customers.
• Researches sources for developing prospective customers and for information to determine their potential.
• Develops clear and effective written quotations for current and prospective customers.
• Expedites the resolution for customer problems and complaints.
• Coordinates sales effort with other departments in the organization.
• Analyzes the market’s potential and determines the value of existing and prospective customer’s value to the organization.
• Identifies advantages and compares organization’s products for better sales outcome.
• Plans and organizes personal sales strategy.

Qualifications and Requirements

• Must possess 2 years work experience in the sales or marketing.
• Possession of a post-secondary degree in OND/HND/BSC.
• Ability to determine solutions for customers.
• Must be sales driven and results-orientated.
• Strong analytical and people skills.
• Must be able to work both independently and within a team environment.
• Must possess excellent verbal and written communication.
• Effective planning and organization skills.
• High energy and resilience.
• You will have a positive, go-ahead personality with a proven ability to build lasting relationships

What we offer

• A unique education in working in a leading company in a new industry in Nigeria and Africa.
• Become part of a highly professional and dynamic team working around the world.
• An attractive salary package.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Job Title: SWAT Team

Location: Nigeria

Introduction to the role
We are looking for talented people to join our team and embark on an exciting journey in the core of business development

SWAT Team
The SWAT team is a tactical high potential team of individuals dedicated to working on Jumia’s most complex opportunities, on a project mode. Each SWAT team member will work under the direct supervision of Jumia’s senior executives (CEOs, MDs and VPs). It is 9 to 12 months experience leading to a senior position within Jumia.

We are looking for talented individuals with imaginative and resourceful approaches to problem solving in the area of project management, strategic growth, business development, and retail development. Possessing strong analytical and execution skills, this position will provide execution support to the organization's growth initiatives.

Core Responsibilities

• Provide analytical and execution support to the organization's growth initiatives depending on what projects, departments and functions is assigned.
• Ability to work with senior leaders to deliver business partnerships or provide insights and key actions in support of their strategic agenda
• Coordinate and manage the process for internal projects delivery including the interaction with external advisors and supervision of workflow between multiple teams and internal senior leaders
• Prepare periodic progress reports to senior management and MDs on each project assigned.
• You will work on interesting projects such as:
  • Renegotiating payment terms with our suppliers.
  • Streamlining the key “time-to-online” processes.
  • Support the operational implementation of an ERP.
  • Redefining our pricing strategy per category.
  • Lead the company-wide project to improve customer satisfaction.
  • Enhance route planning processes of our own-fleet delivery.
  • Build a performance management system for our sales forces.

How to Apply:
Interested candidates whose experience and competencies match the job profile should send their CV as an email attachment with subject line YOUR NAME_POSITION e.g. Michael Johnson_HR Office Assistant to: [email protected]

Please Note: that only shortlisted candidates would be contacted

Application Deadline 17th October, 2014

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