Jumia Nigeria Job Vacancies for Operations Excellence Associate/Manager
Jumia is Nigeria’s number one online shopping destination where you can
shop the widest selection of electronics, fashion, home appliances,
kid’s items and more in Nigeria and have them shipped directly to your
home or office at your convenience! We offer free nationwide delivery,
free returns
and have several convenient payment options to choose from,
either with your debit/credit cards or cash on delivery.
We employ the best people, processes and technology to provide all our
customers with authentic products and first-class services.
Jumia is recruiting to fill the position below:
Job Title: Operations Excellence Associate
Location: Nigeria
Objective
- As an Operations Excellence Associate, your objective is support
the Operations Excellence Manager in establishing and sustaining
Africa’s biggest E-commerce Logistics business, and in ensuring
implementation of best in class processes to create a cost-effective and
profitable company.
Responsibilities
- Set best in class processes to ensure great customer and seller
experience within best cost efficiency including full implementation and
regular trainings
- Monitor daily and weekly operations KPI and Ensure a continuous
improvement of performance of our processes through Kaizen, Just-In-Time
and Toyota 7 wastes methodologies
- Participate in implementing lean management practice across Jumia Services globally
- Participate in technology development by giving constant feedback on requirement for Warehouse & logistics operations.
- Monitor 5S practices and Material handling
- Regular audit of data on Jumia Services processes
- Mitigate any likely risks in SCM Processes / Practices and Customer experience.
- Participate in structuring detailed logistics capacity planning of Key
Competencies Required:
- Must be customer focused
- Must be process oriented
- Structured analysis skills are key
- Attention to details is a must
- Must have influencing skills
- Excellent time management is key
- Proven ability to manage crisis is important
Qualification & Experience
- Bachelor’s degree from a reputable university.
- Must be passionate about e-commerce and operations in Africa.
- 2 - 3 years’ experience in the area of Logistics / Customer Service / Account management.
- Little experience in vendor and Team management.
- Experience in SCM in online or offline retail formats / FMCG companies is a plus.
Interested and qualified candidates should:
Click here to apply for this Position
Job Title: Operations Excellence Manager
Location: Nigeria
Objective
As the Operations Excellence Manager, your objective is to establish and
sustain, Africa’s biggest E- commerce Logistics business, and ensure
implementation of best in class processes to create a cost-effective and
profitable company.
Responsibilities
- Set best in class processes to ensure great customer and seller
experience within best cost efficiency including full implementation and
regular trainings
- Monitor daily and weekly operations KPI and Ensure a continuous
improvement of performance of our processes through Kaizen, Just-In-Time
and Toyota 7 wastes methodologies
- Spearhead implementation of lean management practice across Jumia Services locally and globally
- Participate in technology development by giving constant feedback on requirement for Warehouse & logistics operations.
- Monitoring of 5S practices and Material handling
- Regular audit of processes
- Mitigate any likely risks in SCM Processes / Practices and Customer experience.
- Participate in structuring detailed logistics capacity planning of Key sale event (Mobile week, Black Friday…)
Competencies Required:
- Must be customer focused
- Must be process oriented
- Structured analysis skills are key
- Attention to details is a must
- Must have influencing skills
- Excellent time management is key
- Proven ability to manage crisis is important
Qualification & Experience
- Bachelors degree from reputable university with 4 - 5 years of experience
- 2 - 3 years’ experience in the area of Logistics / Customer Service / Account management.
- Some experience operations improvement and have handled teams.
- Experience in SCM in online or offline retail formats / FMCG companies is an advantage.
Interested and qualified candidates should:
Click here to apply for this Position