Jumia Nigeria Job Opportunies, March 2015

---

Jumia is the largest e-commerce mall in Africa with over 100,000 unique visitors a day, buying everything from Fashion to Phones. Founded in 2012 in Nigeria, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience.


Jumia is part of Africa Internet Group, a leading global incubator of startups specialised in e-commerce. Africa Internet Group is Africa's leading internet firm, with already over 3,000 employees in over 20 African countries and huge successes such as Jumia.com, Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom and Rocket Internet.

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Africa Internet Group steps in.

We are currently looking for talented people to join our team and embark on an exciting journey in the core of:

Job Title: Customer Service Agent - Jumia (Contract)

Location: Nigeria
Department: Customer Management

Job Description

• As a Customer Service Agent, you will be part of the Customer Service team in Jumia Nigeria the leading online platform in Africa.
• We are looking for an open-minded and outgoing person with extensive marketing and event management experience.

Responsibilities
Your areas of responsibility include:

• Assisting selling processes for our customers and generating additional Sales
• Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
• Performing phone conversations with customers to answer their questions, provide information and advise them.
• Handling special requests and complaints of customers.
• Collecting and storing useful data within our backend system.
• Ensuring follow up through emails, phone or any required means.

Qualifications and Requirements

• Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results.
• Ability to foster and maintain relationships with individuals.
• Excellent negotiation skills and strong communication skills - proven results with key decision makers.
• A Bachelor's Degree.

Interested and qualified candidates should:
Click here to apply online




Job Title: Senior Buyer Fashion

Job Type: Full Time
Location: Nigeria
Department: Category Management

Role

• A Senior Buyer is responsible for planning and selecting a range of products to sell on a retail platform. When sourcing products, Buyers must focus on two areas: sourcing new product along with ensuring improved prices are obtained on existing items to maximize profits.
• A full understanding of the customer's needs is required to ensure not only is a commercially viable range provided, but it is done at competitive prices.
• Keeping up to date with market trends and reacting to changes in demand are also key elements of the role. Retail buyers have a considerable amount of responsibility and autonomy in what is often a pressured environment.

Responsibilities
The position Senior Buyer - Fashion entails:

• Analysing consumer buying patterns and predicting future trends and reacting to changes in demand
• Regularly reviewing performance indicators, such as sales and discount levels
• Maintaining relationships with existing suppliers and sourcing new suppliers for future products
• Meeting suppliers and negotiating terms of contract
• Liaising with other departments within the organisation such as Finance, Inbound & Production Teams to ensure products are sourced and uploaded to the site seamlessly
• Attending trade fairs to select and assemble a new collection of products;
• participating in promotional activities;
• Presenting new ranges to senior retail managers;
• Training and mentoring junior staff.

Candidate Qualifications and Requirements

• BA/MA/MBA in Retail or Business.
• Strong demonstration of the following skills: Analytical, Negotiation Leadership Communication, Teamwork & Interpersonal.
• The ability to work in a fast-paced environment and achieve targets.
• At least 2 years of working in a corporate environment.
• Commercial Awareness & Creative Flair.
• Strong interest in fashion.
• Driven individual who can self- motivate.

Interested and qualified candidates should:
Click here to apply online



Job Title: B2C Territory Manager

Job Type: Full Time
Locations: Abuja, Port Harcourt or Lagos
Department: Sales & Account Management

Job Description

• As one of the 3 B2C Territory managers, you will report directly to the Director of Sales Forces and be based either in Abuja, PHC or Lagos.
• You will be part of Jumia's senior management team.
• Role is at VP level and could lead to grow into a Director role.
• The ambition for the channel is high, as Jumia aims at multiplying by 10 the size of this channel in the next 12 months

The position of B2C Territory Manager entails:

• End-to-end management of the pyramidal direct sales channel processes (Captain and agents performance management)
• Full ownership on the channel performance (including sales volume, channel profitability, team morale and customer experience)
• Expansion of the geographical span of the team in your territory, sanctioned by the grooming and promotion of new cohorts of captains
• Deep / hands-on managing and coaching of the teams (negotiation skills, reactivation skills…)
• Liaise with Operations team to ensure proper feedback and resolution of issues

Requirements
Candidate qualifications and requirements:

• Demonstrated very solid track record in direct sales management in Nigeria, could for a strong player in cosmetics or Telco - has a strong understanding of pyramidal sales forces mechanisms and best practices
• Ability to immerse in a very young, fast-paced and energetic environment
• Exceptional quantitative and analytical skills and strong proficiency with excel
• Ability to communicate effectively, and seamlessly navigate the Nigerian business culture
• Strong drive and unwavering discipline, coupled with a strong sense of team coaching and nurturing
• Regular travels within your territory to be expected.

Interested and qualified candidates should:
Click here to apply online


Job Title: Head of B2B2C

Location: Nigeria
Department: Sales & Account Management
Job Type: Full Time.

Job Description

• As Head of B2B2C you will report directly to the Director of Sales Forces and to the 2 co-CEOs.
• You will be part of Jumia’s senior management team.
• Role is at VP level and could lead to grow into a Director role.
• The ambition for the channel is extremely high, as Jumia aims at multiplying by more than 6 the size of this channel in the next 12 months.

Responsibilities
The position of Head of B2B2C entails:

• End-to-end management of the B2B2C sales processes (territory allocation and management).
• Close monitoring and understanding of the existing retails channels in our priority territories (including market share vision).
• Direct ownership of the biggest / most important trade partners (especially MTN’s).
• Expansion of the geographical span of the team beyond Lagos to fulfill the Sales Force roadmap vision.
• Leadership over the team recruitment & expansion exercise.
• Set-up and management of the coaching team.
• Devising payment and services offerings strategy for the channel.

Candidate Qualifications and Requirements

• Demonstrated very solid track record in retail sales channel management in Nigeria, ideally for a renowned FMCG - can prove and rely upon a solid understanding of retails channels in Nigeria.
• Ability to immerse in a very young, fast-paced and energetic environment.
• Exceptional quantitative and analytical skills and strong proficiency with excel.
• Ability to communicate effectively with clients, as well as sales agents, and is fulfilled by an outdoor - not a behind a desk - job
• Strong drive and unwavering discipline, coupled with a strong sense of team coaching and nurturing.
• Regular travels to our top priorities city to be expected.

Compensation
Compensation level will be based on experience level, competitive for the Nigerian market, coupled with very significant perks and incentives (up to 50% of total comp.).

Interested and qualified candidates should:
Click here to apply online



Job Title: SWAT Team

Location: Nigeria
Department: Business Development

Introduction to the Role

• The SWAT team is a tactical high potential team of individuals dedicated to working on Jumia’s most complex opportunities, on a project mode.
• Each SWAT team member will work under the direct supervision of Jumia’s senior executives (CEOs, MDs and VPs).
• We are looking for talented individuals with imaginative and resourceful approaches to problem solving in the area of project management, strategic growth, business development, and retail development.

Core Responsibilities

• Provide analytical and execution support to the organization's growth initiatives depending on what projects, departments and functions is assigned.
• Ability to work with senior leaders to deliver business partnerships or provide insights and key actions in support of their strategic agenda.
• Coordinate and manage the process for internal projects delivery including the interaction with external advisors and supervision of workflow between multiple teams and internal senior leaders.
• Prepare periodic progress reports to senior management and MDs on each project assigned.

You will work on interesting projects such as:

• Re-negotiating payment terms with our suppliers.
• Streamlining the key "time-to-online" processes.
• Support the operational implementation of an ERP.
• Redefining our pricing strategy per category.
• Lead the company-wide project to improve customer satisfaction .
• Enhance route planning processes of our own-fleet delivery.
• Build a performance management system for our sales forces.

Candidate Qualifications and Requirements

• The ideal candidate will provide a combination of a strategic mindset with the ability to execute on set objectives and achieve desired outcomes.
• MBA background is preferred but not required.
• At least 4-5 years of relevant experience at a leading bank, buy-side institution, consulting firm, where primary experience includes business development, project management and strategic execution.
• Strategic expertise in consumer-focused companies/industries (e.g. retail, fashion, consumer products, e-commerce) a plus.
• Strong business skills and familiarity with retail analytics
• Ability to collect data, establish facts, assess results, and draw sound conclusions.
• Adept at presenting information, and communicating across all levels of the organization.
• Proven ability to build strong relationships with peers and senior leadership
• Strong proficiency in Excel and PowerPoint.
• Strong interpersonal, oral and written communication skill
• Drive and entrepreneurial mindset, hands-on attitude required to bring maximum impact
• Experience in Africa / Nigeria is a plus.

Interested and qualified candidates should:
Click here to apply online

---