Jumia Nigeria Graduate Job Opportunities, August 2014
Jumia
is Nigeria's number one online shopping destination where you can
shop the widest selection of electronics, fashion, home appliances,
kid's items and more in Nigeria and have them shipped directly to your
home or office at your convenience!
We offer free nationwide
delivery, free returns and have several convenient payment options to
choose from, either with your debit/credit cards or cash on delivery.
With affordable prices and great products, Jumia lets you enjoy an
awesome shopping experience with your order sent directly to your
doorstep. No muss, no fuss, super convenience guaranteed.
Jumia is recruiting to fill the position of:
Job Title: Manager - Transportation and Network Expansion
Location: Nigeria
Introduction to the role
This position is extremely vital for Jumia and its shareholders because
this is the punt to be future of industry in Nigeria. This would be the
backbone of the expansion of e-Commerce growth in Nigeria and Jumia and
arguably the most defining backend role in order fulfillment as the
Jumia springs towards unprecedented growth
Job Profile
- Provide Leadership and Direction to a nationwide network logistics for Jumia
- Optimizing resources and developing organization effectiveness with infrastructure for short & long term company goals.
- Provide innovative & cost effective solutions for a fast
paced and rapidly evolving e-commerce market in a challenged
infrastructure environment.
Key Competencies
Driving Performance & Profitability
- Communicating Vision & Purpose - Communicates a compelling
& inspired vision of what needs to be achieved for the business to
realize its mission and goals. Gains commitment from all involved in
delivering their specific part
- Result Focus - Sets realistic and stretching performance
expectations for self and others. Regularly reviews progress and acts to
ensure optimal results for the business
Business Focus and Understanding
- Business acumen - Understands the business and business environment and uses this knowledge to leverage results for the Company
- Customer Focus - Is dedicated to meeting the expectations and
requirements of both internal & external customers. Can successfully
address unrealistic customer expectations and achieve an acceptable
compromise. Sets and communicates clear standards relating to customer
service.
Succeeding through People
- Managing Innovation - Inspires others to challenge business
thinking, conventional views and practices. Promotes and supports an
environment where innovative ideas can be developed and turned into
benefits for the business
- Managing Development - Promotes and supports a learning
environment where all employees work on focused development plans that
align with the Company’s immediate and longer term needs whilst
incorporating personal development aspirations
Personal Effectiveness
- Judgment and Decision making – Is objective and uses sound
judgment across all business situations. Always acts in the company’s
overall best interests.
- Influence and Impact - Plans ahead and gains commitment to ideas
/ changes through building support and by effectively communicating the
potential impacts and benefits
Minimum requirements, Skills and Knowledge:
- Develop, mentor and motivate the team to achieve organisational continuity and expertise.
- Financial budgeting & execution.
- Leading the development, implementation and operationalization
of effective Station Operations solutions for a complex operation
utilizing vendors.
- Responsible for org plan, vendor evaluation, controlling costs and achievement of required service levels for logistics.
- Know the Network: You will need to understand the network we
have built for logistics, and be able to spot the gaps from expectation.
- Own the Logistics Process: You should be able to set &
manage expectations with senior management of different functions like
logistics, customer support, Warehousing, Fulfilment etc.
- Co-own Execution: Co-own the execution of processes along with
operations team (Delivery Hubs, Mother Hubs, Transport, 3PL & Market
Place) and be able to drive the importance of network logistics through
timely interventions.
- Own Goods Reconciliation: Understand the importance of goods
reconciliation & its failure modes. Ensure process adherence &
support DA in plugging of these gaps.
- Team Leadership: Build regional teams to enable pull for moving
shipments. Set goals, define KPIs and ensure team tracks effectively
towards goals
- Drive Process Quality: Work with delivery assurance to enable better defect identification & process improvements
- Vendor Management: Develop deep and long standing relationship with the vendors. Own the terms of business with the vendor
- Understand Industry: Develop and implement industry best practices.
- Own Cost: Own network logistics cost improvement
- Consumable Planning: Ensure optimal inventory of consumables.
Job Title: Customer Service Agent
Location: Nigeria
Introduction to the role
As a Customer Service Agent you will be part of the Customer Service
team in Jumia Nigeria the leading online platform in Africa.
We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
Your areas of responsibility include:
- Assisting selling processes for our customers and generating additional Sales
- Coordinating information to customers browsing our websites
during store discovery, order and checkout. Including after sales
support.
- Performing phone conversations with customers to answer their questions, provide information and advise them.
- Handling special requests and complaints of customers
- Collecting and storing useful data within our backend system
- Ensuring follow up through emails, phone or any required means.
Qualifications and Requirements
- Customer Service experience.
- Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
- Ability to foster and maintain relationships with individuals.
- Excellent negotiation skills and strong communication skills – proven results with key decision makers
- Willingness to work well in a team
- A large network (friends, family, contacts etc.)
- Bachelor Degree
Job Title: Maintenance Manager
Location: Nigeria
Introduction to the role
The Maintenance Manager of Jumia Nigeria is responsible for performing
repair work and installations, rebuilding and overhauling of machines
and equipment.
Your areas of responsibility include:
- Make sure everything in the warehouse is fixed and usable
- Fix any kind of infrastructure/equipment problem in the warehouse autonomously
- Repair any kind of problem immediately and proactively, without or with limited supervision
- Manage contracting work ensuring all the objectives are met in the agreed deadline and budget
- Initiates, implements, and manages the warehouse maintenance
program based on best practices in the industry, with an emphasis on
planning/scheduling and preventive/predictive maintenance.
- Troubleshoots and diagnoses any problems with warehouse infrastructure
- Determines need for repairs and makes repairs and adjustments necessary to warehouse functioning.
- Performs repair and maintenance work on all systems of machinery and equipment
- Assigns work, instructs and supervises contractors or own staff performing maintenance work.
- Troubleshoots electrical problems.
- Obtains materials, tools and supplies for department as needed.
- Performs clean-up and general housekeeping duties for Jumia Warehouse.
- Uses proper material handling equipment as required for the safe lifting and moving of equipment
- Maintains constant watch for any safety problem or possible
unsafe work practice so as to work in the most safe, accident-free
manner possible.
- Maintains a clean, organized and safe work area.
- Performs other functions and duties as assigned or necessary.
Preferred Experience
Extensive experience in warehouse or plant maintenance gained at third
party logistics provider, FMCG, conglomerate or other well-established
company with national and international presence.
Qualifications and Requirements
- Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
- Bachelor’s degree in a related field
- Show attention to detail and the ability to follow processes and procedures 100% accurately.
- The ability to concentrate on a task over a period of time without being distracted.
- Should have the ability to work within set timelines in a constantly innovative workplace.
Job Title: Dispatcher
Location: Nigeria
Introduction to the role
We are looking for talented people to join our team and embark on an exciting journey in the dispatch unit.
As a Dispatcher you will work directly with and report to the Dispatch
Manager to schedule and dispatch drivers, equipment, or service vehicles
to appropriate locations according to customer requests,
specifications, or needs.
Your areas of responsibility include:
- Relay work orders, messages, and information to or from supervisors, and field inspectors.
- Confer with customers or supervising personnel in order to address questions, problems, and requests for service.
- Prepare daily work and run schedules.
- Receive and reconcile drivers and goods for delivery.
- Oversee all communications within specifically assigned territories.
- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
- Record and maintain files and records of customer requests, work
or services performed, charges, expenses, inventory, and other dispatch
information.
- Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
- Prepare and report 3PL contract based on QCDP (Quality, Cost, Delivery and Productivity)
- Advise personnel about traffic problems such as construction
areas, accidents, congestion, weather conditions, and other hazards.
Qualifications and Requirements
- Bachelor’s Degree and Minimum of 1 year experience in supply chain and 6 months experience in Operations.
- Have a customer-centric attitude with the ability to prioritize tasks.
- Show attention to detail and the ability to follow processes and procedures 100% accurately.
- The ability to concentrate on a task over a period of time without being distracted.
- Should have the ability to work within set timelines in a constantly innovative workplace.
- Can work with less supervision.
- The preferred candidate must be willing to run on shift (particularly night shift).
- Good understanding of the English language, both written and verbal.
- Strong analytical skills.
- Candidate should be a team player and demonstrate positive thinking, a good work ethic and company loyalty.
- Candidates should be familiar with use of MS Word, MS Excel and MS Outlook.
What we offer
- A unique education in working in a leading company in a new industry in Nigeria and Africa.
- Become part of a highly professional and dynamic team working around the world.
- An attractive salary package.
- An unparalleled personal and professional growth as our
longer-term objective is to train the next generation of leaders for our
future internet ventures.
How to Apply:
Interested candidates whose experience and competencies match the job
profile should send their CV as an email attachment with subject line
YOUR NAME_POSITION e.g. Michael Johnson_Manager – Transportation and
Network Expansion to:
[email protected]
Application Deadline 29th August, 2014