Jobs in Lagos at Ericsson for an Operations & Transformation Consultant

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks.
Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Ericsson is  recruiting to fill the position below:

Job Title: Operations & Transformation Consultant

Req ID: 92237
Location: Lagos

Role Description

• Sell and deliver enterprise transformation and business process improvement projects to telecoms clients
• Shape and lead holistic programs that translate operational shortfalls into transformation programs
• Define roadmaps for organization change and process development
• Undertake capability and assessments across processes and systems
• Support operators in defining data requirements and leveraging real time data to drive improved customer experience

• Analytical and problem solving skills
• Excellent communications skills (both oral and written) - able to explain complex concepts
• Consultative selling knowledge
• Team and stakeholder management

• Deep telecommunications industry knowledge
• Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and Network technology in wireline or wireless environments.
• Understanding of processes and architecture related to fulfilment, assurance and billing
• Managing cross functional teams
• Experience and ability to interact with senior (C-Level) stakeholders
• Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
• Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.

• Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and network technology
• The ability to create robust value propositions and business cases for systems and process transformation
• Prior consulting experience from within a consulting practice
• Working knowledge of using and supporting ITIL and/or eTOM standards
• Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs

• 4 years + experience in consulting
• Willingness and ability to travel in Africa up to 75% of the time
• Minimum relevant 3 year Bachelor's degree (postgraduate qualification recommended)
• 3 years + experience within telecommunications industry architecting end-2end solutions or leading transformation projects