Jobs in Abuja for Reservations Agents at Hilton Hotels and Resort
Hilton Worldwide is one of the largest and fastest growing hospitality
companies in the world, with more than 4,200 hotels, resorts and
timeshare properties comprising more than 690,000 rooms in 93 countries
and territories.
Hilton Hotels and Resort is recruiting to fill the position below:
Job Title: Reservations Agent (Contract)
Location: Abuja
Job Description
- A Reservations Agent with Hilton Hotels and Resorts will work
with trend data to respond to Guest and customer enquiries so to develop
strong relationships and maximise revenue opportunities.
What will it be like to work for this Hilton Worldwide Brand?
- One of the most recognized names in the industry, Hilton Hotels
& Resorts offers travelers a world of authentic experiences. The
brand continues to be the innovative, forward-thinking global leader of
hospitality. With products and services that meet the needs of
tomorrow's savvy global travelers, we shape experiences in which every
Guest feels cared for, valued, and respected.
- If you understand the importance of upholding a brand's
reputation and value the effort it takes to provide a globally
recognized hospitality experience, you may be just the person we are
looking for to work as a Team Member with Hilton Hotels & Resorts.
Because it's with Hilton Hotels & Resorts where we promise an
exceptional Guest experience every time.
What will I be doing?
- As Reservations Agent, you will work with trend data to respond
to Guest and customer enquiries so to develop strong relationships and
maximise revenue opportunities. Specifically, you will be responsible
for performing the following tasks to the highest standards:
- Manage telephone, fax and email enquiries in a prompt and
professional manner and in accordance with company standards ensuring
accuracy and attention to detail at all times
- Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintain a thorough understanding of hotel facilities and
processes, and contribute to a culture of high quality standards for
relationship building, customer service, selling techniques, and billing
and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
- Ensure delivery in quality in processing guest requests and bookings.
- Identify new contacts and pass sales leads on to the relevant
sales team. , develop sales leads, and respond to sales opportunities in
order to maximise revenue
- Produce quotations and written confirmation to all clients
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?
- A Reservations Agent serving Hilton Worldwide Brand hotels and
vacations is always working on behalf of our Guests and working with
other Team Members.
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the Reservations function within the hotel/leisure sector
- Proven sales experience within the hotel/leisure sector
What benefits will I receive?
- Your benefits will include a competitive starting salary and
holiday entitlement. As an employee you will become a member of The
Hilton Club which provides reduced hotel room rates in our hotels
worldwide, plus discounts on products and services offered by Hilton
Worldwide and its partners.
- We look forward to explaining in detail the range of excellent
benefits that you would expect from a global hotel organization like
Hilton Worldwide.
- We look forward to explaining in detail the range of excellent
benefits that you would expect from a global hotel organization like
Hilton Worldwide.
How to Apply
Interested and qualified candidates should:
Click here to apply