Jobs at GL Auto Auction Limited

GL Auto Auction is a pacesetter in online auto auction business in Nigeria. We provide auto auction market place that allows people to pre-bid and participate in exciting LIVE online auctions.

We are recruiting to fill the positions below:

Job Title: Customer Care Officer Location: Lagos

Job Summary

• Provide excellent customer support by ensuring clients’ inquiries and concerns are promptly and efficiently addressed.

Principal Duties and Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Provide out-bound emails or calls to distributors and customers to resolve support issues in a timely manner.
• Communicate general guidelines and instructions to Vendors/Dealers/Buyers through email, phone, written correspondence and in person.
• Demonstrate total understanding of company's products, pricing information and promotions so as to easily provide real time information to customers.
• Keep clients up-to-date on newest policies and procedures in order to ensure hitch free business transaction.
• Take orders, calculate charges, and process billing or payments by working with relevant departments.
• Channel difficult complaints to appropriate quarters and follow up squarely to ensure quick resolution.
• Keep records of all conversations including actions taken, in a comprehensible way that will facilitate easy retrieval and reference.
• Generate and prepare relevant reports as required of by the department.

Experience and Qualification

• A first degree or its equivalent in Sales, Marketing or any Social Science discipline.
• CRM or other recognised certifications.
• A minimum of two (2) years relevant experience

Competencies and Person Specification:

• Active listening skills with strong phone and verbal communication skills.
• Ability to multi-task, set priorities and manage time effectively
• High degree of accuracy and attention to detail.
• Critical thinking and problem solving skills.
• Good follow up and follow through skills and should be highly internally driven.
• Possess analytical skills with ability to identify trends and challenges.
• Highly creative with ability to think out of the box.
• A good degree of independence, objectivity and assertiveness; with ability to work with minimal supervision.
• An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.

Job Title: Customer Care / Admin Oficer Location: Lagos

Job Summary

• Provide excellent customer support by ensuring clients’ inquiries and concerns are promptly and efficiently addressed.

Principal Duties and Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Provide out-bound emails or calls to distributors and customers to resolve support issues in a timely manner.
• Communicate general guidelines and instructions to Vendors/Dealers/Buyers through email, phone, written correspondence and in person.
• Demonstrate total understanding of company's products, pricing information and promotions so as to easily provide real time information to customers.
• Keep clients up-to-date on newest policies and procedures in order to ensure hitch free business transaction.
• Take orders, calculate charges, and process billing or payments by working with relevant departments.
• Channel difficult complaints to appropriate quarters and follow up squarely to ensure quick resolution.
• Keep records of all conversations including actions taken, in a comprehensible way that will facilitate easy retrieval and reference.
• Generate and prepare relevant reports as required of by the department.

Experience & Qualifications

• A first degree or its equivalent in Sales, Marketing or any Social Science discipline.
• CRM or other recognised certifications.
• A minimum of two (2) years relevant experience

Competencies And Person Specifications:

• Active listening skills with strong phone and verbal communication skills.
• Ability to multi-task, set priorities and manage time effectively
• High degree of accuracy and attention to detail.
• Critical thinking and problem solving skills.
• Good follow up and follow through skills and should be highly internally driven.
• Possess analytical skills with ability to identify trends and challenges.
• Highly creative with ability to think out of the box.
• A good degree of independence, objectivity and assertiveness; with ability to work with minimal supervision.
• An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.

Job Title: Vehicle Inspector / Valuer Location: Lagos

Job Summary

• Carry out a wide range of inspections (both interior and exterior) on vehicles of all types
• Ensure thorough valuation of vehicles is carried out accurately for the purpose of sales

Principal Duties and Responsibilities

• Inspection of motor vehicle and determination of their estimated market value
• Diagnose and advise on problems relating to mechanical, electrical and body repairs
• Determine vehicle road worthiness and road test vehicle accordingly
• Inspect vehicle accessories, air lines and electric circuits, and reports needed repairs
• Examine vehicles for damage and drive vehicle to detect malfunctions
• Test vehicle components for wear, damage, or improper adjustment, using mechanical or electrical devices
• Apply inspection sticker to vehicles that pass inspection, and rejection sticker to vehicles that fail
• Regular advice on changes within the automobile industries
• Prepare and issue valuation reports and keep record of vehicles inspected and valued
• Review of valuation report done by external valuers
• Assist in dispute resolution on valuations
• Any other duties that may be assigned by line manager
• Carryout operations in compliance with Standard Operating Procedures (SOP) and Health, Safety and Environment (HSE) policies

Experience and Qualification

• Minimum of OND in Mechanical or Electrical Engineering
• Minimum of three (3) years relevant experience in a similar role
• Driver’s License
• Relevant Trade qualification

Competency and Person Specification

• Good attention to details with ability to work with minimal supervision
• Ability to utilise diverse tools and equipment with possession of practical aptitude
• Ability to comprehend quality control techniques
• Ability to work quickly and methodically
• Inquisitive mindset with willingness and ability to learn quickly
• Rapidly learn new tasks and commits information to memory quickly
• Acceptable knowledge of safety and health principles
• Show respect for the views and contributions of other team members and shows empathy
• Focus on customer needs and satisfaction exhibiting high standards for quality and quantity; monitors and maintains own quality and productivity
• Follow procedures and policies; keeps to schedules
• Adhering to Principles and Values while upholding ethics and values and integrity

Job Title: Marketing & Sales Officer Location: Lagos

Job Summary

• Effectively manage and maximise marketing and sales of auctioning services to clientele and work towards building and expanding customer bases through identification and conversion of marketing & sales opportunities.

Principal Duties and Responsibilities

• Drive the achievement of Marketing & Sales target through effective marketing and sales strategies.
• Prospect for new clients and facilitate quick on-boarding.
• Manage online advertisements and follow through all marketing and sales leads.
• Collaborate with relevant department to facilitate prompt payment, registration and confirmation of customers/dealers.
• Constantly monitor competitive activities in assigned territory and inform Line Manager to maintain market positioning.
• Update vendors/buyer with sales terms and agreement.
• Follow up on leads generated through exhibitions and promotional events to engage/onboard prospective customers.
• Maintain customers’ records and keep all field reports.
• Maintain cordial relationships with dealers/Buyers/Vendors/to build brand loyalty and sustain patronage.
• Utilise and maintain company property including official vehicles for marketing & sales purposes.
• Participate in trade fairs, exhibitions and conferences to showcase products/ Services and meet potential customers.
• Prepare and submit activity report for the attention of the line Manager.

Experience and Qualification

• A first Degree in Business, Marketing & Sales or any relevant discipline.
• Relevant professional qualification.
• 0 - 3 years relevant experience in relevant role.

Competencies and Person Specification:

• Good level of accuracy and attention to detail.
• Demonstrate a good degree of resilience.
• Ability to tactfully deal with difficult people to gain buy-in and manage their expectations.
• Ability to build effective relationships, influence and negotiate with internal and external stakeholders at every level of seniority.
• Effective time management skills; adept at handling multiple priorities and tight deadlines.
• Creative with ability to think out of the box.
• Possess external awareness of recent happenings.
• Flexible and adaptable; able to respond to change.
• Ideal candidate must be results and target driven.
• An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.

How to Apply Interested and qualified candidates should send their Cover Letter and CV to: [email protected] using the "Job position: as subject of the email.