Jobs at Etisalat Nigeria for an Analyst, Revenue Assurance

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat Nigeria is recruiting to fill the below position:

Job Title: Analyst, Revenue Assurance
Location: Lagos, NG
Job Summary
Undertake initiatives to identify quantify and prevent revenue leakage, reduce cost, increase revenue and minimize loss; with primary focus on strengthening and/or building revenue assurance processes controls.

Principal Functions

• Implementation of revenue assurance best practices across the revenue value chain.
• Implementation and monitoring of single and multi-source KPIs, alarms and reconciliation on the Integrated Revenue Management System.
• Perform root cause analysis on identified revenue assurance issues and follow through to resolution.
• Follow-up on reported Revenue impacting issues identified; ensuring that prompt remedial actions are taken by the relevant operations department, and providing adequate briefs/reports on such to the RA Manager.
• Act as direct point of contact with the Business Segment, IT, Network, Carrier & Wholesale teams and produce monthly Revenue Assurance Reports.
• Undertake constant review of subscriber profiles on the network to ensure completeness, accuracy and integrity of service provisioning and billing.
• Review of Promotions/services offered by the company to individual and corporate customers with a view to ensuring that risks are effectively mitigated.
• Perform varying degrees of cross-platform TTFile/CDR analysis, research and reconciliations using multiple data sources in order to ensure TTFile/CDR transport integrity as well as billing completeness and accuracy.
• Report on and perform value adding reconciliation on Revenue streams such as Postpaid/Prepaid/Roaming/interconnect/VAS/ activity to identify weaknesses, leakages and produce reports to senior management for action.
• Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
• Facilitate cross-departmental co-ordination of RA activities and prompt escalation of material incidents; Analyze and follow up on RA incidents until resolution as well as definition of measures to forestall future occurrence of such error scenario.
• Have responsibility for the day-to-day operation of Revenue Assurance tool; including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered.
• Perform reviews of service nodes (Mediation, MSC, IN, HLR, GGSN & SGSN etc) to ensure that potential revenue leakages/losses across the streams are proactively identified and mitigated
• Perform validation of third party payment schemes in order ensure compliance with subsisting agreements and ensure completeness, accuracy and validity of transactions, revenue earned and payout figures.
• Perform analysis, research and process documentation of the processes for Revenue assurance and identify necessary control point

• Bachelor's degree in Finance, Engineering, IT or other related fields

• Minimum of 1 to 2 years relevant work experience.
• Relevant Professional Certifications (ACA, ACCA, CISA, OCA, CCNA)
• Excellent, clear verbal and written communication and reporting skills (in English)
• Confident to manage, synthesize and influence in a cross functional environment
• Advanced PC skills with Microsoft Excel, Access and good knowledge of data analysis/SQL/query tools.
• Good knowledge of architecture and business operations of GSM Networks
• Ability to multi-task effectively