Job Vacancies at Ibis Hotel, Lagos

⏲ Oct 22, 2017, 9:59 AM
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Ibis is an international hotel company, owned by a holding company of hotels AccorHotels approximately three times the size, that is listed on the Paris Stock Exchange and was founded in 1967. The ibis opened its founding hotel in 1974 and in January 2014 the company opened the 1,000th example in Surabaya, Indonesia. Around 400 ibis Hotels are throughout France and most of the remainder are elsewhere in Europe. The hotels are generally close to city centres, airports or railway stations and offer low rates compared to many global hotel groups of comparable size. We are recruiting to fill the positions below: Job Title: Country Sales & Marketing Manager Location: Lagos Job Details

Provide a framework to build country’s marketing plan
Develop a common language & common tools
Share good practices
Enforce brand standardization
Keep tabs on Environmental analysis for each of the hotels
Brand diagnosis VS competition
Quarterly analysis of the SWOT analysis of all the hotels being managed
Measure media visibility
Ensure hotel digitalization is up to date
Ensure each brands factsheet is up to date
Improve business performance
Manage escalated customer related matters
Monitor relative brand product and service offering Vs Competitors
Build promotional strategies
Check Competitors pricing strategies
Keep tabs on occupancy rate of competitors
Develop brand distribution strategy for improvements
Manage partnerships and sponsorships
Conduct brand diagnosis Vs competitors
Brand identity: gap analysis between ideal situation Vs actual situation
Work with management on marketing objectives for each Assistant Sales Manager
Work with management on business objectives for each hotel
Follow up on teams action plan and align with business goals
Manage promotion/communication and follow through with the build action plan
Assess performance of the sales team by setting KPI’s, budget follow up and media plan follow up
Build a timeline of activities for each hotel( events to appreciate old customers and attract new customers)
Recommend and implement training programs for sales reps and team to improve their work efficiency
Ensure adherence to the work policies, ethics and regulations of a firm.
To be fully aware of all activities taking place in the hotel, the city and the region at all times as well as to be fully familiar with the hotel and conversant with all hotel services and their menus, etc.

Job Title: Assistant Sales & Marketing Manager Location: Lagos Job Details

Collaborate with Country Sales Manager in the planning and development of sales strategies, as well as in setting sales goals and standards.
To negotiate contracts with clients and to ensure that all necessary paperwork (e.g. credit agreements, etc.) is in place prior to clients’ placing business
To maintain an efficient sales office procedure and to insure the regular maintenance of an accurate and updated accounts/contacts database and follow-up procedures
Ensure contact is maintained with clients to create a good work relationship that supports sales as well as increases customer base
Effect periodic sales meetings and update records on ANAIS
Ensure adherence to the work ethics, policies, and regulations of a firm
Perform administrative tasks of production recording, filing, and inventory
Responsible for recommending solutions which will help in enhancing the profits of the company and should be a problem solver.
Provide excellent customer service and ensure that all the customers are satisfied with the products or services and are not facing any issues
Responsible for developing strategies and suggesting changes which will help bring about more profit and improved sales
Have a thorough understanding of the drivers of the business in corporate sector and have demonstrated the ability to adapt and deliver in an aggressive and competitive environment
To assist the Director of Sales & Marketing in managing and coordinating all efforts of the Sales & Marketing operations, to ensure efficient, prompt, courteous, consistent quality and proactive service for all hotel guests
Be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in the hotel
To pass on all complaints/comments received from customers/clients regarding the hotel, hotel services, etc. to the Director of Sales & Marketing immediately
To be fully aware of the hotel’s major corporate clients and high-profile individual guests, current VIP guests, hotel promotions and room rates
To maintain and exceed the hotel’s revenue goals within the allocated market segments
organize and conduct familiarization tour of the hotel
To maintain confidentiality of the information directly related to the hotel’s activities and to not divulge such information outside the hotel.