Job Vacancies at RelianceHMO

⏲ Nov 17, 2020, 9:45 PM
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RelianceHMO is a Y Combinator 2017 Winter Batch company backed by leading Silicon Valley Venture Capitalists that uses software, data science and telemedicine to make health insurance delightful, affordable and easier to access. Leveraging effective product management and growth strategies, we have successfully positioned ourselves as a competitive player in the Nigerian Health Insurance Industry.

In addition to the quality of our services, we are extremely proud of our dynamic work environment where you can be whoever you want to be. We are a team of bubbly, hardworking individuals whose culture and core values allow us complement each other and collaborate towards common goals.

We are recruiting to fill the positions below:

Job Title: Product Management Trainee

Location: Lagos
Employment Type: Full-time

The Position

We are looking to develop self-starters who will join us in building the future of health and technology through our Product Management Training Programme. This is a 3-Month intensive training designed to provide Trainees with mentorship and self-study plans that will develop them into full-time Product Managers within RelianceHMO.
The ideal candidate will be a team player - able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

You’ll love this opportunity because

There is a have a clear career path
Opportunity to develop and improve your skills rapidly
You’ll be responsible for products that contribute to making lives better
You'll have a lot of independence in managing projects
We have a vibrant and active culture
Co-workers are a close-knit, intelligent, and motivated team

Key Responsibilities

Ideating, prioritizing, and coordinating the development of innovative products.
Integrating usability studies, research and market analysis into product requirements.
Defining and analyzing metrics that ensure the success of products.
Understanding RHMO’s strategic and competitive position and deliver best-in-industry products
Using A/B testing for our user platforms
Designing and implementing strategies to grow our user/customer base
Working with a team of talented engineers, designers and other stakeholders to bring products to life

Must Haves

University degree in a reputable University (Minimum Second Class Upper)
0-2 years experience
Exceptional problem solving and analytical skills
A demonstration of curiosity, love for learning, creativity, execution and speed
An ability to visualize technology solutions that address user needs and market opportunities
Readiness to face unpredictable situations and come up with the best solutions backed by data
Excellent communication and presentation skills
Adaptable and excellent learning agility

Interested and qualified candidates should:
Click here to apply

Job Title: Pharmacy Technician

Location: Lagos

The Position

The Pharmacy Technician on the Reliance Family Clinics team will be responsible for dispensing medications and providing excellent counseling for the patients seen at our clinics.
Our pharmacy team will also be responsible for maintaining adequate stocks of medications and ensuring medications are stored to preserve their quality. The successful candidate will be friendly, excel in verbal and written communication and be technologically savvy.
This person will have prior experience in retail or clinical pharmacy and be passionate about helping patients achieve their health goals.
An ability to speak multiple relevant languages is a plus.
You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.
You’ll love this opportunity because…
You'll have a lot of independence in managing projects
We have a vibrant and active culture
Co-workers are a close-knit, intelligent, and motivated team

Key Responsibilities

Provide friendly service to all our patients
Accurately interpret patient prescriptions
Advise patients on possible side effects of drugs and how to avoid or manage them
Maintain adequate stock of medications on formulary
Deliver excellent, patient-centered counselling on medications, adherence and preventive practices
Use electronic medical records systems and electronic stock management tools
Any other relevant tasks required for setting up and functioning of The Clinic.

Must Haves:

Minimum Ordinary National Diploma (OND) in a related course or Certificate of Pharmacy Technician.
Related experience is an added advantage.
Experience using basic technology including laptops and tablet devices.
Ability to provide patient counselling (advising in multiple relevant languages is a plus).
Analytical, effective communicator, solution-oriented, strategic thinker and innovative.
Friendly, enthusiastic, relationship builder and collaborator.
Able to adapt to a fast-paced environment with a start-up mentality

Interested and qualified candidates should:
Click here to apply

Job Title: Reliance Care Officer

Location: Lagos
Employment Type: Full-time

The Position

The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements. As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen. Also, you are able to learn fast and work under high pressure.
You are a team player - able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Key Responsibilities

Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
Respond to requests, enquiries and complaints from clients and prospective clients.
Assist prospective clients in their choice of company’s Health Plan by providing relevant information.
Follow-up on prospective clients and ensure they become actual clients.
Upgrade enrollees’ Health plans accordingly.
Escalate unresolved issues to the team lead and follow-up on the clients’ complaints.
Politely attend to clients’ suggestions, objections and complaints.
Communicate with clients to inform them of updates in service.
Conduct surveys to evaluate Customer Satisfaction.
Forward feedbacks, tasks and recommendations to appropriate units/personnel.
Record details of customer feedback using the appropriate internal communication system.
Document daily activities and forward report to Team Lead.
Update the to-do list from communication with clients.