Job vacancies at De Santiago Milan Hotel and Suites, Lagos

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De Santiago Milan Hotel and Suites is a top-class Luxury hotel with elegant and glamour. Starting from the lobby of the hotel to the elegantly finished rooms, the interior provide a comfortable and unmatched experience. Our hotel is primed for corporate, business and leisure travelers, offering superior services and excellent facilities. We are recruiting to fill the positions below:     Job Title: Front Office Manager Location: Lagos Core purpose of the Job

• Directly Manages all front office personnel and ensures proper completion of all front office duties.
• Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
• Prepare monthly reports and budget for front office department.

Task Complexity

• Ensure smooth operation of the front office; follow up with satisfaction with guest related issues.
• Check-in and check-out, coordinate all guests’ requests, inform them of hotel service, features and room amenities.
• Maintain a positive attitude that will provide team work within the organization and must possess and display high level of personal standard.
• Effective management of guest relations, ensure that 90% of guests leave good reviews and feedback.
• Develop and implement annual guest satisfaction strategy with cooperation and collaboration of the entire team.
• Manage the Hotel Database.
• Ensure each and every guest is treated in a warm, friendly, efficient and accurate manner.
• Conduct routine checks on machines and equipment to ensure proper running of the front desk.
• Ensure porters carry out their functions effectively and efficiently, provide assistance with guest luggage.
• Liaise with other departments on behalf of guest.
• Strict implementation of sales processes and procedures.
• Effective management of room sales.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Job Specification (Experience & Training) Academic and Professional:

• First Degree from the Arts, Sciences or Humanities.
• Minimum of four (4) years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.

Skills:

• Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
• Ability to spot and resolve problems efficiently.
• Mastery in delegating multiple tasks.
• Communication and leadership skills.
• Up to date with food and beverages trends and best practices.
• Ability to manage personnel and meet financial targets.
• Guest-oriented and service-minded.
• Attitude: Must be Friendly, honest, transparent and diligent in all dealings.

Remuneration N80,000 monthly.       Job Title: Maintenance Supervisor Location: Lagos Core purpose of the Job

• To take care of the hotel’s infrastructure (e.g. buildings, electricity.) You will manage maintenance personnel and plan various renovation and repair projects.
• In this role, you should be organized and proactive.
• Your goal will be to ensure our hotel premises are safe and functional for guests and employees alike.

Task Complexity

• Design servicing periods and Inspect all equipment and run tests where necessary for:
  • Generators.
  • Air Conditioners.
  • Elevators.
  • Kitchen burners.
  • Laundry machines.
  • Borehole tanks.
  • Gym equipment.
• Constant check of diesel level.
• Routine checks of hotel facilities to carry out repairs where necessary.
• Effectively delegate any maintenance issues to be resolved on each shift and small projects to the right skills in the team, planning and managing effective works.
• Adhere to daily and weekly checks to ensure smooth operation of site.
• Develop a Planned Preventative Maintenance (PPM) schedule, ensure full preventative maintenance is carried out, plan in missed maintenance activities, and lead the team to deliver effectively.
• Schedule both internal and external work(s) maximizing planned down time and reducing unplanned downtime.
• Manage the team to ensure machine availability, reactively managing dysfunctional machinery with the Shift management.
• Optimize equipment according to standard procedure, enhancing performance and product quality, ensuring the achievement of all Key Performance Indicators (KPIs).
• Ensure routine calibration and maintenance requirements of a variety of electro-mechanical, hydraulic and pneumatic systems are undertaken.
• Ensure that designated buildings, plant and facilities are fit for purpose and to provide proactive support/solutions when required.
• Develop clear accountability for maintenance materials spend combined with a strategy to manage expenditure.

Qualifications / Experience

• Manufacturing/Engineering Degree is preferred, or HND, BTech.
• Extensive plant level experience with significant proven man management experience
• Completed a fully indentured apprenticeship with a mechanical/ electrical / electronic discipline.

Skills:

• Excellent leadership and man management skills.
• Excellent interpersonal skills.
• Ability to manage a variety of cross-functional team members.
• Excellent written, verbal and presentation skills.
• Excellent organizational and follow-up skills.
• Competent in problem solving, team building, planning and decision making.
• Commercially aware.
• Good time management for meeting strict deadlines.
• Attitude: Must be Friendly, honest, transparent and diligent in all dealings.

Renumeration N70,000 monthly.       Job Title: Driver Location: Lagos Job Description

• We are looking for dedicated individuals with good time management skills for the position of Drivers.
• The role would require a physically fit individual who might be required to work nights and weekends and always ensuring that vehicles are always ready for use, among other duties.

Responsibilities

• Map out driving routes ahead of time to determine the most expedient trip.
• Listen to traffic and weather reports to stay up-to-date on road conditions.
• Adjust the route to avoid heavy traffic or road constructions, as needed.
• Answer clients' questions about the area and local places of interest.
• Ensure the car seats are clean and comfortable for all riders.
• Schedule regular car service appointments and report any issues.
• Book car wash and detailing services to maintain interior and exterior cleanliness of the car.
• Maintaining an organized travel schedule.
• Ensuring that vehicles have sufficient fuel and are always ready for use.
• Updating monthly mileage records.

Requirements

• A valid driver's license.
• 4 - 7 years driving experience.
• Must be up to 35 years of age and above.
• Extensive knowledge of the operating area.
• Physical strength and ability to lift up to 70 pounds.
• Excellent organizational and time management skills.
• Exceptional interpersonal skills.
• Good verbal communication.
• Proficiency using GPS devices.

Remuneration N50,000 monthly.     How to Apply Interested and qualified candidates should send their Applications and CV to: [email protected] using the Job Title as subject of the email. Note: Only qualified candidates will be contacted   Application Deadline  18th September, 2019.

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