Job For Telesales Analyst In A Renowned FMCG Company

CornerStone Staffing NG - Our client, a big player in the FMCG Industry, is looking to recruit a suitable qualified candidate to fill the position below:     Job Title: Telesales Analyst Location: Lagos Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database

• Minimum B.Sc /HND required in any field.
• Effective communication and interpersonal skills (both written and verbal)
• Highly persuasive and comfortable with handling customer’s objections
• Thrive in a fast-paced environment to consistently meet or exceed sales targets
• At least 3 to 5 years of Call Centre and/or Telemarketing/ Telesales experience
• A proven track record of working in a customer service environment is required
• Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
• Eloquent and customer-oriented, with experience in cold calling