Job For Graduate Technical Customer Support Officer at Vivid-Tech Solutions and Services

Vivid-Tech Solutions and Services, is a foremost Messaging Service provider on mobile and web platforms. Our platform is hinged on Messaging as a Service (MaaS) model which enables interested customers subscribe to our services for special alerts and notifications. If you are passionate, energetic and have what it takes to market messaging services to general audience, this may be the opportunity you have been waiting for! We are recruiting to fill the position below:     Job Title: Technical Customer Support Officer Location: Lagos Job Description

• Communicating courteously with customer through phone, face to face and email
• Respond promptly to customer's complaints and issues
• Obtain and evaluate all relevant information to handle company's product and services
• Troubleshooting and maintenance of facilities to ensure excellent service delivery
• Provide recommendation and improvements to customer service based on feedback received from customers.

• Excellent Numerical and Analytic Skill
• Must be ready to work on weekends (Saturday/Sunday including Public Holidays)
• Working knowledge of the computer is required.
• Minimum of a B.Sc in relevant field
• 0-2 years working Experience
• Must have Excellent communication skills
• Must be ready to operate on shift (Morning/Afternoon)
• Ability to work under pressure