IROKO Partners Limited recruitment for Customer Service Attendants

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IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours. We are recruiting to fill the position of: Job Title: Kiosk Customer Service Attendant Location: Lagos Job Description

• Manages and attend to customers that comes to the iROKOtv booths and creating a fun, lively booth environment.
• Teaching booth visitors how to download and use the IROKOtv app
• Selling IROKOtv subscriptions to booth visitor.
• Calling IROKOtv customers, teaching them how to use the app, and documenting their feedback/concerns
• Troubleshooting and resolving customers’ problems with our product or escalating issues.
• Achieving and maintaining proficiency with our escalation matrixes.
• Consistently staying up-to-date with new IROKOtv products/services
• Subscribing visitors to IROKOtv subscription plans and helping them
• Download movies on their phones
• Providing weekly reports on customer feedback to management.

Requirements

• Candidates should possess relevant educational qualification
• Previous customer service experience.
• Must be friendly and fluent in English
• Should be familiar with smartphones (Android) and mobile applications

How to Apply Interested and qualified candidates should come in for an open interview as detailed below: Dates: 18th,19th, 22nd & 23rd of May 2017 Time: 10:00am Respectively Address: No 8, Adebayo Mukuolu Street, Anthony village, Lagos State. Application Deadline: 23rd May, 2017.

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