Job Opportunities at Hilton Worldwide
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
We are recruiting to fill the positions below:
Job Title: Conference & Events Waiter
Location: Ikeja, Lagos
Job Description
- A Conference and Events Waiter is responsible for setting up meeting rooms and ensuring all working areas are kept clean and tidy to deliver an excellent Guest and Member experience while working in all areas of Food and Beverage.
What will I be doing?
As a Conference and Events Waiter, you are responsible for setting up meeting rooms and ensuring all working areas are kept clean and tidy to deliver an excellent Guest and Member experience. A Conference and Events Waiter will also be required to be able to work in all areas of Food and Beverage. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Set up meeting and event rooms
- Ensure compliance of brand standards
- Knowledge of menu content, menu changes, and promotional activities
- Ensure the Conference and Banqueting areas are kept clean and tidy
- Ensure Refreshment breaks are served at the correct times
- Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
- Welcome guests in a polite and friendly manner
- Follow cash handling procedures, if required
- Manage guest queries in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware.
What are we looking for?
A Conference and Events Waiter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Conference and Banquet department and/or industry experience
- Previous experience of silver service
- Knowledge of Food Hygiene Regulations
Job Title: Bartender
Location: Ikeja, Lagos
Job Summary
- A Bartender engages our guests during their visit, receives/serves orders and ensures brand service standards are met to the highest quality.
What will I be doing?
- A Bartender will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Receive orders and serve customer requests completely in a timely manner
- Create and serve a range of beverages including classic cocktails, mixers, beer, wine and soft drinks etc.
- Take food orders and assist the floor team with deliveries as required
- Understand menu content, any menu changes, and promotional activities
- Keep your service area clean, tidy, and well-prepared
- Efficiently manage the proper settlement of all customer accounts
- Answer guest queries in a polite and helpful manner
What are we looking for?
A Bartender serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience within a cocktail bar environment
- The ability to create classic cocktails
- Flexibility in hours as you will be working rostered shifts, especially on weekends
- Exceptional personal presentation and communication skills
- Flexibility to respond quickly and positively to a range of work situations
- Passion for delivering exceptional levels of guest service.
Job Title: Food and Beverage Manager
Location: Abuja
Job Description
- A Food and Beverage Manager is responsible for organizing and managing the activities of the Food & Beverage departments, including but not limited to the Kitchen, Banquet Operations, Restaurants, Room Service and Bars.
- Also, he/she will be responsible for maintaining high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service
What will I be doing?
As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Plan and direct all functions of the Food & Beverage department to meet the daily needs of the operation
- Prepare, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments
- Develop, implement, and monitor schedules for the operation of all food & beverage outlets to achieve a profitable result
- Participate in the creation and marketing of menu designs to attract a predetermined customer market
- Implement effective controls of food, beverage and labor costs among all the F&B outlets and monitor the food and beverage budget to ensure efficient operation and that expenditures stay within budget limitations, including achieving budgeted revenue and labor expenses
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Regularly review, evaluate, and respond to customer satisfaction and/or dissatisfaction of the individual outlets; recommend new operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes
- Ensure compliance with all hotel policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations
- Hire, train, supervise, develop, discipline, counsel, and evaluate line employees according to the hotel policies and procedures.
- Participate in the development of the annual budget; develop short and long-term financial operating plans
- Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
- Responsible for analyzing forecast, cost, and revenue reports and make decisions based on that information to ensure maximizing of profits
- Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum of Bachelor's Degree
- Management and/or supervisory Food and Beverage experience
- Able to meet financial targets
- Ability to comply with all Food and Beverage brand standards
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree in relevant area
- Passion for delivering exceptional levels of guest service.
Job Title: Chief Security Officer
Location: Abuja
Job Description
- A Chief Security Officer will be responsible for directing and overseeing the implementation of all safety and security measures for providing a safe environment for guests and team members.
- In addition, he/she will ensure compliance to all security procedures in line with Hilton standard.
What will I be doing?
- As a Chief Security Officer, you are responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. A Chief Security Officer is also responsible for the safety and security of the hotel premises. Specifically, the Chief Security Officer will perform the following tasks at the highest level of service
- Review regularly all policies, systems, and procedures including emergency drills and bomb procedures
- Lead and direct investigations of accidents, thefts, property loss and unlawful activities
- Interrogate; analyze situation and handle written/Complaint with a view to correcting erring staff
- Promote safe work practices and ensure compliance with Occupational Safety and Health Administration (OSHA) standards and preventive measures
- Assist in the development, administration and implementation of safety programs and safety training classes. Visually identify, correct and record safety hazards
- Develop, direct and coordinate training of all security officers in all fields of security which includes fire life safety, First Aid, CPR, as well as other Corporate approved programs such as Anti-Terrorism and Workplace Violence training
- Screen, interview, select, manage, review and counsel Security Supervisors and Officers to maintain order throughout the hotel.
- Periodically review Officers and Supervisors’ logs to ensure completeness and accuracy
- Direct and manage Lost-but-Found complaints. Assist as needed with guest issues
- Ensure regular patrol of the property by security officers
- Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services to ensure coordinated approach
- Liaise with Government agencies, parastatals, and local institutions on all security situations and matters for effective planning and necessary action.
- Develop emergency response and Crisis Management plans including evacuation and Business Continuity Planning
- Develop accurate security information system and Surveillance activities that will ensure company readiness to handle emergencies
- Conduct Security Risk and Vulnerability Assessment for all existing and new assets and operations.
- Prepare monthly Security statistical report to management.
What are we looking for?
A Chief Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum of Bachelor's Degree
- Previous security experience, preferably working within an industry which monitored large volumes of people movement
- Previous experience leading and managing a Security / law enforcement team
- In-depth knowledge of security related systems, practices, legislation, and latest technologies
- Excellent inter-personal skills and personal presentation
- Previous experience in Nigerian security services and/or security certifications will be an added advantage.
Job Title: Information System Manager
Location: Abuja
Job Description
- An Information System Manager will be responsible for the secure and effective operation of all computer systems, related applications, hardware and software that is use within Hotel.
What will I be doing?
As an Information System Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the Information System Manager will perform the following tasks to the highest standards:
- To be responsible for the secure and effective operation of all computer systems, related applications, hardware and software that is use within Hotel
- Provides user training and support to all property/site systems, network enhancements, hardware and software support
- Maintains inventory of all hardware products and software licenses, and reviews maintenance agreements
- Coordinate design and implementation with Director Technology Services to ensure alignment with area/cluster objectives and corporate strategic IT direction
- Identify and implement solution to user challenges and concerns associated with the use of personal computer equipment
- Coordinate upgrades and maintain the directory structure on network servers
- Monitor, Diagnose and adjust performance on LAN and network servers
- Manage shared technology resources
- Ensure compliance of team on standard LAN backup and archiving procedures on network servers.
- Carry out periodic preventative maintenance on machines to ensure their reliability and availability
- Manage secure network access for remote users
- Keep up to date with new technology.
What are we looking for?
IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum of Degree in a relevant field such as Information Technology, Computer Science, Software Engineering, Management Sciences or Business Administration.
- Previous IT management experience, preferably in the hotel, leisure, and/or service sector
- Experience of all Microsoft systems
- Experience of hotel applications, such as Fidelio and Micros, preferred
- Excellent organizational and interpersonal skills
- Current technical skills and knowledge of technology
- General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
- Ability to plan ahead and develop contingency plans, where necessary.
It is advantageous in this position if you demonstrate the following capabilities and advantages:
- Ability to work in a team
- Excellent attention to detail
- Positive Attitude
- IT proficient
- Willingness to develop team members and self.
Job Title: Public Relations Manager
Location: Abuja
Job Description
- A Public Relations (PR) Manager will be responsible for the development and implementation of the press/public relations (PR) activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs.
What will I be doing?
As PR Manager, you will be responsible for the development and implementation of the press/public relations (PR) activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, a PR Manager will perform the following tasks to the highest standards:
- Oversee the development and implementation of the hotel PR plan and associated activities
- Create, develop and market key events for the hotel, especially during key business periods
- Communicate effectively, to target markets, the amenities and benefits of the hotel, including hotel refurbishments, food and beverage provisions, conference, banqueting and events
- Work with local third party partners, including local media, and maintain professional working relationships with local official bodies
- Ensure an accurate and constantly expanding comprehensive media and marketing contact management system relevant to the target audiences of the hotel
- Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required
- Manage and promote the hotel on Hilton branded websites
- Manage and control marketing budgets by using resources effectively
- Develop and own promotional activities, marketing channels and the production of marketing materials for specific events
- Implement PR campaigns to celebrate successes and awards and the promotion of products
- Respond to media enquiries when approached for comments and/or reports
- Research and develop new opportunities within key target markets
- Communicate with internal Event Managers on all aspects of specific event organisation and promotion
What are we looking for?
A PR Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum of Bachelor's Degree in related field
- Previous Press Relations experience in a similar environment
- Strong interpersonal skills to enable communication with a wide audience
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent organization and planning skills
- Ability to work under pressure at all times
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous Hotel or leisure sector experience
- Previous media training
- Knowledge of computer design/graphic software
- Relevant degree, in marketing, business development or other relevant business field, from an academic institution.