Job Opportunities at FlexEdge Limited, 7th January 2020

FlexEdge Limited - Our client is a Digitally-Focused Customer-Centric organization fully committed to distributing quality tobacco and delivering excellent delivery services to their customers through innovative solutions. Due to their expansion plan are looking to recruit quality people for the vacant positions below:

Job Title: Area Sales Manager Location: Maiduguri (covering Maiduguri /Damaturu /Potiskum / Biu / Mubi & Yola / Jalingo / Wukari)

Job Role and Responsibilities

• The area sales manager manages sales force within his defined regional territory. He/ she is responsible for overseeing sales operations, meeting targets and managing the sales team in the area.
• Develop sales strategies to drive sales growth in the assigned area covering all channels (Wholesale, Retail and Key Accounts)
• Develop and manage an efficient distribution network to improve sales performance.
• Deploy efficient strategies for the assigned territory and target setting for the sales team
• Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to Regional Sales Manager
• Conducts team meetings to update members on best practices and continuing expectations
• Monitor and report competitors and market trends.
• Maintain relationship with existing customers for repeat business.
• Provide timely feedback to the Regional Sales Manager regarding their sales performance.
• Provide necessary information and support to Sales support / Finance and Logistics teams

Minimum Qualification

• BA, B.Sc or HND + 3 year sales experience, Candidate MUST have worked in similar position
• Tech Savvy to use modern tools for sales monitoring and reporting

Competencies and Skills Required:

• Good communication skills
• Ability to manage teams
• Strong interpersonal skills
• Ability to meet targets
• Problem solving skills

Job Title: Key Account Sales Execuitve Location: Lekki, Lagos

Job Summary

• Using a consultative sales approach, the key account executive is responsible for revenue generating sales for our clients’ platforms and meeting revenue targets.
• Successful candidates will originate, close and initially maintain relationships with new clients and engage with prospective clients.
• The key to this role is to discover needs and concerns, demonstrate which of our platforms can best meet those needs, and support the prospective client through the entire Key Account Sales (KASE) process.
• The key account executive is responsible for building and managing the sales pipeline of prospective clients for accurate forecasting purposes, and collaborating with various departments within the company.

Responsibiities Include Sales:

• Ensure set sales targets are achieved in due time
• Proactively generate leads and work with team to pursue business relationships with prospective clients
• Contribute to overall marketing strategy for revenue earning platforms
• In cooperation with the relevant teams, design, manage and ensure accuracy of relevant sales reporting with regular reporting to the CEO and provide updates to the Management team
• Participate actively in the annual company strategic plan by way of market intelligence including structured quality customer feedback and user intelligence to aid new developments in enterprise eProcurement, eSourcing and Procurement networks.
• Work in cooperation with the strategic communications department in ensuring all sponsor opportunities and exhibitions are communicated well. - Contribute in the development of advertising and promotional content (print and web).
• In addition, the KASEs will be involved in Customer relations and success management
• Ensure all contact information is accurate and maintained updated
• Work with the management team to develop and implement lead management process
• Ensure continuous updates and appropriate levels of product knowledge

Qualifications

• Minimum of 3 - 4 years Consultative Selling experience, working in an environment selling to large enterprises and/or multinationals
• Excellent English language skills both oral and written
• Self-motivation to meet and exceed goals and the ability to work in a fastpaced environment.
• Excellent project and deadline management skills.
• Highly motivated, quick-learner, self-starter.
• Proficiency in basic Microsoft Office tools
• Ideally, some exposure to / knowledge of procurement industry would be of benefit

Job Title: Trade Team Lead Location: Sokoto (Covering Katsina / Funtua / Malumfashi)

Job Role and Responsibilities

• Manages and leads on all sales channels wholesale, retail and key accounts.
• Drives sales, distribution, collection, merchandising and relationship management for all customers within his / her assigned territory.
• Interact with customers to answer questions and offer guidance
• Maintain relationship with existing customers for repeat business.
• Provide top-notch customer support in-person, over the phone, and via written communications
• Attract, educate, and close sales with new customers
• Attend all scheduled team meetings
• Monitor and report competitors and market trends.
• Provide timely feedback to the Area Sales Manager regarding sales performance.
• Submit daily, weekly and monthly report as required.
• Provide necessary information and support to Sales support / Finance and Logistics teams

Minimum Qualifications

• BA, B.Sc or HND plus 2 years sales experience
• Tech Savvy to use modern tools for sales monitoring and reporting.

Competencies and Skills Required:

• Good communication skills
• Ability to manage teams
• Strong interpersonal skills
• Ability to meet targets
• Problem solving skills.

Job Title: Customer Success Manager Location: Lekki, Lagos

Job Summary

• A Customer Success team engages with corporate customers to drive our client’s adoption and demonstrate on-going value.
• This critical function is responsible for working with the Key Account Sales Executives (KASEs) in on boarding new enterprise customers by engaging executive teams in driving on-going adoption, managing retention, and expanding our business with existing customers.
• It works with the rest of the organization to uncover new ways to make our client a part of everyday usage of the procurement function of our target market and to improve our product by providing customer feedbacks to the product management organization.

Job Description

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
• Enable successful roll-out of our product/service to large enterprise customers and multinationals, including sharing and developing relevant creative assets, brainstorming ideas, etc
• Maintain a cadence of communicating with and visiting our enterprise customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for existing enterprise customers to act as advocates (e.g. testimonials, case studies)
• Collaborate closely with KASEs to support pilot customers, renewals, and expansion opportunities
• Marshall resources across the our organisation as needed to support customers needs
• Represent the voice of the customer to inform our sales process and product roadmap
• Aid in product design and product development.
• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Prevent customer churn.

Requirements Here is what we think you would have done in the past:

• 3+ years in a Customer Success, Relationship Management, Account Management, or similar role
• Experience working with large enterprise customers
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
• Empathetic, positive attitude with a desire to help our customers reach their goals

Qualifications:

• Results-driven mentality, with a bias for speed and action
• Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
• Strong PowerPoint/Keynote skills. Experience with Adobe InDesign or Illustrator preferred but not required
• Comfort in a startup environment we move quickly and wear many hats in a dynamic environment.

Job Title: Head of Strategic Supplier - Partnerships Location: Lekki, Lagos

Job Summary

• The Strategic Supplier Partnerships team supports the Sourcing functions with a focus on optimizing our sourcing relationships to benefit our enterprise customers.
• Strategic Partnerships works to identify, onboard and engage with suppliers to create transparent relationships that will maximize speed, flexibility and efficiency while maintaining quality and creating access to industry leading capabilities.
• Strategic Partnerships connects internal Sourcing to achieve our strategic sourcing platform and procurement network expansion goals, across all product and service verticals as well as across geographies.
• This role will support our Product Suppliers, Service Providers (such as 3rd Party Logistics companies) and all other 3rd party ancillary suppliers to achieve the goals of our supplier relationships.

Job Responsibilities Here is what we expect you to be able to do:

• Drive the day-to-day oversight of the partner relationships to ensure adherence to the goals, vision and contractual obligations.
• Identify prospective suppliers that will increase the value of the clients Procurement Network, engage and onboard them, whilst ensuring their happiness in all their interactions with our clients, our enterprise customers and our operations staff.
• Monitor project timelines across our client’s Supplier Partnerships organization to mitigate issues early and to work with the partners to find solutions.
• Become a champion for the partner and an authority on partnership activities to fully enable partner's success and to avoid potential liabilities.
• Organize and participate in regular meetings of the operational and executive committees that assess successes and challenges.
• Design and implement an appropriate process to investigate and resolve issues that will arise during the partnership.
• Build relationships with team members across a matrix environment to resolve operational problems that may arise in development, finalization, and implementation of the activities.
• Identify key targets and lead inbound and outbound sales, in collaboration with internal stakeholders and agency partners
• Track and manage full partnership sales cycle, including financial reporting and CRM systems
• Maintain great relationships with partners, suppliers, brands and agencies and develop new relationships for supplier sales opportunities
• Develop and maintain a supplier sales package and pricing for inbound supplier partnership requests
• Create customized offerings, financial and content, based on supplier needs; act as their consultant and partner
• Create supplier proposals, marketing decks, sales collateral with an eye for our clients brand
• Manage contract negotiations through deal close, in partnership with internal teams
• Work closely with the SVP of Sourcing to ensure supplier partner deliverables are executed to the upmost standard, and ensure all contract terms are executed according to the agreement set
• Represent our clients in external meetings with potential partners and help marshal global stakeholders
• Have overall responsibility for financial forecasting and budget management, invoicing, tracking and reconciliations
• Create structure and processes to drive efficiencies, consistencies and smarter working
• Monthly analysis & reporting

Qualifications

• At least 3 years of relevant industry experience; preferably with ecommerce 3rd party merchant operations.
• Demonstrated leadership and project management skills with a successful track record of working across functions within a fast growing startup or large organization environment.
• Able to show dedication and willingness to challenge the status quo. Able to run change positively and sees change as an opportunity to improve processes and tools.
• Strong communication and presentation skills to share ideas clearly across many levels or the organization.
• Strong interpersonal skills that will engage partners from all levels and influence decision-making in a global, matrix environment.

How to Apply Interested and qualified candidates should send their CV to: [email protected] or [email protected] using the Job Title as the subject of the email

Borno State, Katsina State, Sokoto State, Damaturu, Maiduguri, Yobe State, Lekki, Adamawa State, Mubi, Biu, Taraba State, Lagos State, Yola, Jalingo