Job Openings at Cycle Lending Company Limited

Cycle Lending Company Limited - We offer quick access to short-term loans to both the banked and unbanked with low interest rates, easy-to-use mobile App, fast loan disbursement, flexible repayment plans and built-in customer support.

We are recruiting to fill the position below:

Job Title: Graduate Customer Service Representative (English, Pidgin & any other Nigerian Dialect)

Location: Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Escalating issues via appropriate channels
• Detailed about products/services
• Resolving complaints using tools/techniques
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements

• Qualifications: NCE, HND & Bachelors Degree
• 0 - 2 years experience as a customer care agent
• Ability to stay calm and professional regardless of clients’ unpleasant utterances
• Must be articulate and fluent in English, Pidgin and any other Nigerian dialect
• Must be a convincing personality
• Candidate must be available for immediate resumption
• Candidate must live around Ikeja, Ojodu, Ojota, Oshodi, Ogba and environs.

Remuneration
Basic Salary + Performance Bonus.

Interested and qualified candidates should:Click here to apply

Job Title: Credit Review Officer

Location: Lagos
Employment Type: Full-time

Responsibilities

• Evaluate customers' loan applications in line with the company's credit policy.
• Approve/Reject Loan applications based on applicant’s Credit status
• Identify critical risks in credit request and provide advisory on how requests can be restructured in line with the bank’s risk appetite.
• Knowledgeable in Soft and Personal Loans
• Create innovative credit evaluation processes and systems.
• Evaluate clients for credit worthiness based on internal risk models & frameworks
• Detect fraudulent applications, and unreliable applicants.
• Continuously ensure alignment/compliance to the credit risk management framework.
• Continuously analyze and recommend improvement on credit risk management framework, processes and systems.

Basic Requirements

• Minimum of an OND / NCE / Bachelors Degree in related field.
• Minimum of 1 - 2 years experience as a Credit Review officer or other related role
• Must be computer literate and IT savvy.
• Must be Analytical and logical in reasoning
• Must be Attentive and meticulous
• Must be available for immediate resumption.

Remuneration

• Basic Salary + Performance Bonus.

Interested and qualified candidates should:Click here to apply

Job Title: Debt / Loan Collector

Location: Lagos
Employment Type: Full-time

Qualifications

• Minimum of OND.
• Should have 1 year loan collection experience.
• Willing to resume immediately.

Salary
N60,000 - N80,000 monthly (Basic Salary + Performance Bonus)
 

Interested and qualified candidates should:Click here to apply

Application Deadline 21st May, 2021.