Netcom Africa Limited Job Recruitment
Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.
We are recruiting to fill the positions below:
Job Title: IT Support Technician
Location: Victoria Island, Lagos
Job Description
- To support and maintain internal IT architecture. This position is also responsible for administering desktops support as well as all company servers, printers, phones, and other peripherals.
- To support and maintain internal IT architecture. This position is also responsible for administering desktops support as well as all company servers, printers, phones, and other peripherals.
Responsibilities
- Set-up of computer for staff.
- Troubleshoot application and hardware issues on both user and server levels.
- Aid in maintaining that all servers/computers/peripherals are in good working condition
- Perform servers and other computer asset maintenance (regular and ad-hocs)
- Maintain hardware and software updated inventory
- Resolve all application (emails, applications, etc.) related issues
- Participate in designing and implementation of various systems/application projects as requested by the client.
- Configure, test, and maintain LAN/WAN equipment and related services.
- Troubleshoot and resolves network problems.
- Create and maintain comprehensive documentation for all implemented networks.
- Provide support to network–related issues as escalated.
- Assist in network project design and implementations.
- Maintain and support company’s LAN/WAN environment.
- Daily maintenance and problem resolution.
- Maintain and troubleshoot Apple servers (Open Directory) for a middle-sized environment (less than 200 computers).
General Requirements
To get this role you must possess the following;
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
- Ability to prioritize workload.
- Excellent troubleshooting and problem-solving skills.
- Ability to work well in a team.
- Detail-oriented.
- Degree or Higher Diploma in Computer science/engineering or related fields.
- 2 - 5 years of experience in providing IT support.
- In-depth knowledge of Microsoft, Linux and Cisco technologies.
- Professional certifications in IT.
Technical Skills:
- Ability to support basic applications like MS Office and others
- Advance knowledge in routing (EIGRP/OSPF) and switching (VLAN’s, STP, etc.)
- Advanced knowledge in SNMP and other network management protocols/systems
- Advanced knowledge in QoS principles and use of different QoS appliances
- Able to identify network issues, propose and implement actions to resolve the problem.
- Experienced and knowledgeable on different wireless technologies (802.11 a/b/g/n/ac) design, implementation, optimization and troubleshooting.
- Understanding of wires and wireless basic networking
- Ability to use an Apple Macintosh system
- Ability to manage and support 1st and 2nd level issues on an Apple Macintosh system & Microsoft Windows System
- Basic understanding of Directory Services on both Windows (Active Directory) and Macintosh (Open Directory)
- Understanding of hardware configuration of both Apple and Windows devices is highly desirable.
- Intermediate understanding of DNS, DHCP, Filesharing (with or without SAMBA)
Job Title: HR Business Partner
Location: Victoria Island, Lagos
Job Description
- To provide first level support to staff and Line Managers on HR issues including employee engagement, benefit administration, recruitment, learning and development and Netcom's HR policies.
Responsibilities
- Initiate and coordinate the recruitment & training process and activities for Finance & Admin functional area.
- Oversee Netcom’s NYSC program including placement of suitable candidates and monitoring candidate’s progress whilst on placement.
- Provide first-line advice and support to Managers and staff regarding Netcom’s HR policies and procedures to reinforce our rules of engagement vis-à-vis staff understanding of same.
Collaborate with HRBP on coordinating internship program:
- Manage logs and devices that monitor Time and attendance biometric device administration, Staff ID card issuers and other devices related to HR.
- Manage the new joiner process including completion of all required paperwork, liaison with internal departments and first day orientation. Support the execution of a comprehensive induction program in collaboration with HRBP.
- Identify training needs and the appropriate vendors to provide identified trainings.
- Support the execution of a comprehensive induction program in collaboration with HRBP.
- Monitor training programs to ensure that training objectives are met.
- Coordinate the exit process for leaver of Officer level and below including scheduling and conducting exit interview and ensuring that all leaving formalities have been concluded.Initiate and drive company periodic events as a process owner deploying the most innovative staff bonding initiatives that promote Netcom as employer of choice. Adhere to all TL9000 requirements; continually review all process within the HR Department and make recommendations on improvements.
- Manage Netcom’s absence reporting ensuring up to date and accurate reporting on all leave requests including: advice to staff on entitlements, accruals, eligibility for leave; ensuring that applications are authorized as per Netcom policy.
- Manage 3rd party service providers and administer Netcom benefits scheme i.e. HMO, health & wellness scheme, professional subscriptions – claims etc.
- Other HR Admin related tasks i.e. required correspondence for staff within Netcom obligations i.e. letters of introduction, reference requests etc.
- Maintain electronic Staff Register and hard copies and other staffing forms ensure all data are accurate, current and complete.
Requirements
- Ability to work within tight schedules and timelines.
- Strong project and change management skills.
- Well-developed collaboration and communication skills.
- Good negotiation skills.
- Good interpersonal and people management skills.
- Excellent leadership and team building skills.
- Intuitiveness and attention to details.
- First Degree in Human Resources Management related field.
- Professional certification in HRM.
- Minimum of 4 years of work experience in HR Management.
- Good knowledge of best practice in HR policies and procedures
- Basic knowledge of Nigerian Labour Law.
- Good knowledge of HR systems.
- Proficiency in the use of relevant computer applications for reporting.