IT Manager Job in an ICT firm Delta State

Secure Itech Solutions Limited is a dynamic, fast-growing global development ICT firm that specializes in ERP Educational software. Based in Abuja with branch office in Delta State.

Secure Itech Solutions has a solid reputation among its clients and is well-regarded by competitors and partners alike.

We are recruiting to fill the below position:

Job Title: IT Manager

Location: Delta

Job Descriptions

• Responsible for decisions concerning personal time management and call activities, decisions concerning new strategies to increase retention, decisions concerning customer service levels in regional/branch locations, decisions concerning the implementation of new customer service policies and procedures.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
• Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
• Coordinate all aspect of SIS including administrative task on MD behalf
• Develop strategic business plan to improve on current system
• Ensures and provides quality service to both internal and external customers
• Responsible for the sales of SIS product to schools.
• Facilitate SIS product presentation to client.
• Train and support clients on SIS product.
• Answers customer inquiries/communications as required.
• Attends regular customer service departmental meetings.
• Advises internal staff of advertisements and campaigns that affect retention.
• Maintains detailed call activity reports and provides them on a regular basis.
• Provides activity/statistical summary reports each week.
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities.
• Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
• Conducts follow up phone calls to survey respondents who have concerns or questions.
• Performs other related duties as assigned by management.

• Minimum of 3+ year progressive customer service or direct marketing experience.
• Minimum of HND.
• Hausa speaking is an added advantage
• Be willing to travel
• Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
• Must also have an excellent sense of priorities.
• Must be between the age of 27 to 38.