IT Assistant Vacancy at The U.S. Embassy in Abuja, January 2015

United States Mission Nigeria Vacancy Announcement .
The U.S. Embassy in Abuja is seeking to employ a suitable and qualified candidate for the position of IT Assistant in the Centers for Disease Control (CDC) Abuja Office.


No. 2015-002
Date: January 8, 2015
Ref: A96097
Subject: IT ASSISTANT
Location: ABUJA – CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC) Applicability: ALL INTERESTED CANDIDATES
OPEN TO: All Interested Candidates
POSITION TITLE: IT Assistant, FSN-07/FP-07
OPENING DATE: January 8, 2015
CLOSING DATE: January 21, 2015
WORK HOURS: Full-time; 40 hours/week
SALARY: OR – Ordinarily Resident–N3,459,393 p.a.(Starting basic salary)
Position Grade: FSN-07
In addition to the basic salary, all allowances will be paid
in accordance with the Mission Local Compensation Plan.
NOR – Non Ordinarily Resident –
AEFM/EFM/MOH – US$34,667 (Starting Salary) p.a.
Position Grade: FP-07
NOTE: ALL NON ORDINARILY RESIDENT APPLICANTS MUST HAVE THE REQUIRED WORK AND RESIDENCY PERMITS TO BE ELIGIBLE FOR CONSIDERATION. A U.S. CITIZEN EFM DOES NOT HAVE TO BE RESIDING IN COUNTRY TO BE CONSIDERED, BUT THE SPONSORING OFFICER UNDER CHIEF OF MISSION (COM) AUTHORITY DOES HAVE TO BE ASSIGNED OFFICIALLY TO POST.


BASIC FUNCTION OF THE POSITION
Under the supervision of the IT Manager, the incumbent acts as the help desk Assistant in the management and processing of incoming service desk requests. She/he provides day to day ICT customer service and technical support to users on the Local Area Network (LAN) as assigned by the IT Manager. This position troubleshoots and resolves user problems with their workstations, core business applications, internet access and file print services, automated installation services, cable and telephone connectivity. The incumbent performs delegated server systems administrations management of IP telephony. She/he conducts basic user training on application use such as MS Office Suite, Citrix and the Intranet as directed by the IT Management. This position also takes part in repair and preventive maintenance of IT hardware.
To obtain a copy of this announcement please visit our Mission websites at:

http://nigeria.usembassy.gov/hr_office.html

POSITION REQUIREMENTS:
 
NOTE:
All applicants MUST address each selection criterion detailed below with specific and comprehensive information supporting each criterion or the application will not be considered.

1. University Degree in Computer Science, Computer Information Systems, Electrical and electronics engineering, Physics and Mathematics. Certification in Microsoft Windows desktop operating systems such as MCP, MCSA or MCITP is required.

2. Minimum of two (2) years of work experience in providing front end ICT technical support including current Microsoft desktop operating systems and office suite, installation and configuration of third party application such as Citrix client and use of Symantec Ghost for imaging PCs and laptops is required.

3. Level IV (fluent) Speaking/Reading/Writing in English is required. Language proficiency will be tested.

4. Intermediate knowledge of hardware management including servers, personal computers and peripherals such as Smart mobile phones, printers, wireless network devices and audiovisual devices is required.

5. A good customer service skill is required.

6. Incumbent must have advance knowledge in IT administration and software including current MS Windows desktop operating systems and Microsoft Office Suite.

SELECTION PROCESS
When fully qualified, U.S. Citizen Eligible Family Members (USEFMs) and U.S. Veterans are given preference. Therefore, it is essential that the candidate specifically address the required qualifications above in the application.

ADDITIONAL SELECTION CRITERIA
1. Management will consider nepotism/conflict of interest, budget, and residency status in determining successful candidacy.
2. Current employees serving a probationary period are not eligible to apply.
3. Current Ordinarily Resident employees with an overall summary rating of “Needs Improvement” or “Unsatisfactory” on their most recent Employee Performance Report are not eligible to apply.
4. Currently employed U.S. Citizen EFMs who hold a Family Member Appointment (FMA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment.
5. Currently employed NORs hired under a Personal Services Agreement (PSA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment unless currently hired into a position with a When Actually Employed (WAE) work schedule.




HOW TO APPLY
Interested applicants for this position MUST submit the following, or the application will not be considered:
1. Application for US Federal Employment (DS-174); or a current resume or curriculum vitae that provides the same information as a DS-174; plus,
2. Candidates who claim US Veterans preference must provide a copy of their Form DD-214 with their application.
3. Any other documentation (e.g., essays, certificates, awards, copies of degrees earned) that addresses the qualification requirements of the position as listed above.
4. A type-written and signed application letter specifically applying for this position, and addressing the minimum requirements as advertised. Please reference the job title and announcement number on the application letter.
5. Limit all electronic (e-mail) submissions to one entry/e-mail not larger than 5MB. Please submit attachments in PDF and Word formats, not pictures.


SUBMIT APPLICATION TO:
Embassy of the United States of America
Human Resources Office
Plot 1075 Diplomatic Drive
Central District Area
Abuja.
Or submit to [email protected]

POINT OF CONTACT:
Tel: 09-461-4000 Ext 4261, 4280
DEFINITIONS
1. US Citizen Eligible Family Member (USEFM) – For purposes of receiving a preference in hiring for a qualified position, an EFM who meets the following criteria:
 US Citizen; and,
 EFM (see above) at least 18 years old; and,
 Listed on the travel orders of a direct-hire Foreign, Civil, or uniformed service member assigned to or stationed abroad with a USG agency that is under COM authority, or at an office of the American Institute in Taiwan; and either:
A. Resides at the sponsoring employee's or uniformed service member's post of assignment abroad or at an office of the American Institute in Taiwan; or
B. Resides at an Involuntary Separate Maintenance Allowance (ISMA) location authorized under 3 FAM 3232.2.
2. EFM: An individual related to a US Government employee in one of the following ways:
 Spouse;
 Child, who is unmarried and under 21 years of age or, regardless of age, is incapable of self-support. The term shall include, in addition to natural offspring, stepchildren and adopted children and those under legal guardianship of the employee or the spouse when such children are expected to be under such legal guardianship until they reach 21 years of age and when dependent upon and normally residing with the guardian.
3. Member of Household (MOH) – An individual who accompanies a direct-hire Foreign, Civil, or uniformed service member permanently assigned or stationed at a U.S. Foreign Service post or establishment abroad, or at an office of the American Institute in Taiwan. An MOH is:
 Not an EFM; and,
 Not on the travel orders of the sponsoring employee; and,
 Has been officially declared by the sponsoring USG employee to the COM as part of his/her household.
A MOH is under COM authority and may include a parent, unmarried partner, other relative or adult child who falls outside the Department’s current legal and statutory definition of family member. A MOH does not have to be a US Citizen.
4. Not Ordinarily Resident (NOR) – An individual who:
 Is not a citizen of the host country; and,
 Does not ordinarily reside (OR, see below) in the host country; and,
 Is not subject to host country employment and tax laws; and,
 Has a US Social Security Number (SSN).
NOR employees are compensated under a GS or FS salary schedule, not under the LCP.
5. Ordinarily Resident (OR) – A Foreign National or US citizen who:
 Is locally resident; and,
 Has legal, permanent resident status within the host country; and,
 Is subject to host country employment and tax laws.
EFMs without US Social Security Numbers are also OR. All OR employees, including US citizens, are compensated in accordance with the LCP.

CLOSING DATE FOR THIS POSITION: JANUARY 21, 2015
The U.S. Mission in Nigeria provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.

The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.
An Equal Opportunity Employer