IROKOtv Job Recruitment for Call Center Agent

---

IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totaling 10,000+ hours. We are recruiting to fill the position below:     Job Title: Call Center Agent Location: Lagos Job Description

• To grow iROKOtv’s customer base and revenue by signing up subscribers in Nigeria.
• Converting inquiries into sales by contacting potential customers

Position Summary

• Focus on contacting current and potential customer via telephone to sell iROKOtv subscription packages

Responsibilities

• Contributes to overall team sales by meeting monthly individual targets as well as the team target.
• Manage and resolve customer complaints when the need arises
• Identify and escalate priority issues with customers.
• Provide customers with product and services information.
• Deliver prepared sales scripts to persuade potential customers to purchase iROKOtv Subscription packages.
• Retain customers by managing customers’ accounts.
• Recommends product benefits to potential customers to upsell.
• Follow up on initial contacts by contacting by telephone.
• Record all telephone interaction appropriately on the CRM.
• Handle customer inquiries/complaints via email & another channel
• Constantly learning new product changes by consistently staying up-to-date with new IROKOtv products/services

    How to Apply Interested and qualified candidates should come to IROKOtv office (see address below) on 19th & 20th of December: Number 8, Adebayo Mokuolu Street, Beside Hotel New Castle, Anthony Village, Lagos State.     Application Deadline   20th December, 2017.

---