IROKO Partners Limited recruitment for Offline Agents

IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship
Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours.

IROKO Partners Limited is recruiting to fill the position of:


Job Title: Offline Agent
Location: Nigeria
Duration: 3 Month Fixed Term Contract with possibility for extension
Slot: 100
Team Mission Statement  

• To subscribe new customers in Nigeria to Irokotv
• To educate and train visitors/customers in Nigeria on how to use Irokotv

• To attract visitors to the Irokotv kiosk, provide point of sales assistance, and sell Irokotv subscriptions!

• Attracting visitors to Irokotv kiosks and creating a fun, lively kiosk environment
• Teaching kiosk visitors how to download and use the Irokotv app
• Troubleshooting and resolving customers’ problems with our product or escalating issues to the Irokotv customer support team
• Achieving and maintaining proficiency with our escalation matrixes
• Consistently staying up-to-date with new Irokotv products/services
• Providing weekly reports on customer feedback to management
• Selling Irokotv subscriptions to kiosk visitors to ensure you meet your monthly sales target
• Subscribing visitors to Irokotv subscription plans and helping them download movies on their phones
• Managing cash transactions and remitting cash balances to Irokotv
• Calling Irokotv customers, teaching them how to use the app, and documenting their feedback/concerns

• Previous sales or customer service experience is a PLUS!
• Must be friendly and fluent in English
• Should be familiar with smart phones (Android) and mobile applications